WE ARE STILL HERE FOR TELEPHONE, EMAIL ENQUIRIES & WEBCHAT

In all, since March 2020, we have dealt with 15556 client contacts with 22152 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE. 

DAGCAS is complying with government guidance to help contain the spread of COVID-19. Due to the sharp rise in Coronavirus cases in Wigtownshire our bureau in Stranraer will STOP face to face contact with the public. 

However, Dumfries, Annan and Stewartry will remain open for URGENT appointments and a drop-in service and to see people who have no access to telephone and internet.

If you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser. 

We will deliver an essential service that focuses on telephone, webchat and email enquiries. 

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website

For the latest Government Guidance on new stay at home regulations in effect, click here. 

Find out more about Coronavirus by visiting nhs inform. 

You can access our essential services: 

We are extra busy during these challenging times and appreciate your patience. 

💙💛  Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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PRESS RELEASE Congratulations to Kieran in his new role as a Financial Capability Adviser and Anti-Poverty Adviser. Big Energy Saving Month Campaign 2021 Struggling to pay your household bills? Coronavirus – if you need to be off work to care for someone Coronavirus – getting benefits if you’re self-isolating Service Update SERVICE UPDATE: CORONAVIRUS Festive Period Opening Hours Annual Report 2019-2020 PASS Helpline Adviser Vacancy BENEFITS ADVISER VACANCY Updates from Social Security Scotland Check if your redundancy is fair ANNUAL GENERAL MEETING Press Release- End of Furlough Scheme Support Having problems getting your furlough pay? We don’t want to alarm you Smart Meters and tackling fuel poverty Challenge Poverty Week 2020 Student housing – ending your agreement in halls D&G HandyVan UPDATE: CORONAVIRUS Meet Our new Smart Energy Adviser… Stop getting nuisance calls and texts Free online awareness sessions about the EU Settlement Scheme and the impact of Brexit for EU Citizens. Learn more about Laura Grierson, our Energy Adviser based in Dumfries. Meet Pam our new Energy Adviser based in Stranraer. Say Hello to Fergus, our new Anti Poverty Adviser in Stranraer Meet Simon, our Dumfries Anti Poverty Adviser. Meet Lynne, our new Anti Poverty Advisers based in Annan. Struggling with your energy bills? Check if you can get a free TV licence I have been affected by Coronavirus, can I claim benefits? Dumfries and Galloway Citizens Advice Service Opens Bureaux Do you want a refund because of coronavirus? Holiday cancelled due to COVID-19 Are you struggling to pay your rent? Struggling to pay your mortgage? Are you worried about being evicted? If you’re struggling to pay your bills Meet Alistair- Volunteer Solicitor Meet Irina- Volunteer Trainee Generalist Adviser Meet Kirsten- Volunteer Generalist Adviser Meet Derek- Volunteer Generalist Adviser Meet Stacey- Volunteer Generalist Adviser Meet Robert-Volunteer Generalist Adviser Meet Colin – Volunteer Generalist Adviser Meet Janice- Volunteer Generalist Adviser Are you worried about working due to COVID-19? Do you need to be off work to care for someone? Help for domestic abuse May Bank Holiday (VE Day) Kinship Care and Coronavirus I’m an Eu Citizen, what does Brexit means for me? What if an employee has more than one job? Can they still be furloughed? Struggling to pay back money you owe? My employer has asked me to return to work after 3 weeks of furlough, do I have to return? I can’t go to work because I need to look after my child, but my boss is threatening to sack me if I don’t. What should I do? My boss is forcing me to go to work but I’m scared of coronavirus. What should I do? My employer has drastically reduced my hours? Can I be furloughed? Does your relative/neighbour/friend need advice and help? They don’t have a phone or access to internet? Going to work “Thank you for you help, we are now well on the road to getting my mum some much needed help” Do you think shops are acting unfairly? Support for those at high COVID-19 risk I am a trades person, can I go into a customer’s house to do emergency work? Claim for your employees’ wages through the Coronavirus Job Retention Scheme Support for other forms of gender-based violence More Support for women, men, LGBT+ community, Ethnic Minority, Students and non UK citizens affected by domestic abuse… Press Release- 07/04/2020 Are you a young person? Are you worried about your health and well being? ⚠️ Warning Suspicious Email ⚠️ Managing money in the current crisis Struggling to pay your energy bills? Advice for businesses If you think shops aren’t acting fairly If you’re planning to travel abroad If you need to take time off to look after your children School closures and key workers Changes to benefits If you’re extremely vulnerable because of a medical condition Staying at home Watch out for coronavirus scams Health advice Caring for you mental health COVID-19 FAQ Furlough Staff Easter Break Is Coronavirus impacting your life? PRESS RELEASE SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING ARE YOU AN EU CITIZEN AND DO YOU WANT TO STAY IN SCOTLAND? PRESS RELEASE Scottish Gas (British Gas) Prepayment Keys / Cards Immediate Care Practitioner Course- Psychological First Aid Training 🎄🎄STEWARTRY FESTIVE SERVICE 🎄🎄 Our Christmas Opening Hours 💸🔌 Changing your energy supplier is easy and can save you money 💡💷💳 Eu Citizen feeling in the dark about Brexit? New Communications and Volunteer Manager for Dumfries and Galloway Citizens Advice Service Free Screening of “I, Daniel Blake” Help to Claim and Money Talk Team- Challenging Poverty! Annan Kinship Carers Support Group – New Members Wanted Challenge Poverty Week – Warm Home Discount Advice Session Information for ex-employees of Border Cars Volunteer For Us Susan Completes Generalist Training EU Citizens Support Scheme Glasgow Outreach – Kinship Care New Chief Executive Officer for Dumfries and Galloway Citizens Advice Service Debt Awareness Universal Credit Help to Claim Service Press release Best Start Grant UPDATE: COVID-19
 
Home | Latest

Latest News, Campaigns and Press Releases

The latest news, campaigns and press releases from Dumfries and Galloway Citizens Advice Service.

PRESS RELEASE
25th January 2021

Launch date: 25 January 2021 Media Contact: Christine Sinclair 0300 303 4321 ext. 6130 Dumfries and Galloway Citizens Advice Service provides fuel voucher top ups to the most vulnerable Dumfries and Galloway Citizens Advice Service (DAGCAS) with support from Dumfries…

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Congratulations to Kieran in his new role as a Financial Capability Adviser and Anti-Poverty Adviser.
14th January 2021

Kieran Brown, Financial Capability Adviser & Anti-Poverty Adviser “Hello, my name is Kieran and I have worked or DAGCAS for about 5 years now.  I started off as an administration assistant in the Dumfries Bureau through the Community Jobs Scotland scheme…

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Big Energy Saving Month Campaign 2021

The Big Energy Saving Month campaign is an annual opportunity to help consumers understand their energy use, cut their bills and get the financial support they are entitled to. The campaign has three key strands: Educating consumers to check their…

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Struggling to pay your household bills?
13th January 2021

Overwhelmed with money worries? Check if you could be paying less on your bills or if you’re missing out on extra income. Our money map tool has done all the hard work for you by pulling together online sources to…

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Coronavirus - if you need to be off work to care for someone

You might be able to get help if you’re off work caring for someone who is normally looked after another way. This might be because your child’s school is closed, your child is self-isolating or an older person’s carer can’t come.…

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Coronavirus - getting benefits if you’re self-isolating

If you can’t work because you’re self-isolating, you might be able to get: a self-isolation support grant from your local councilStatutory Sick Pay (SSP) from your employerEmployment and Support Allowance (ESA) from the government You can’t get SSP and ESA…

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Service Update
12th January 2021

We continue to carefully monitor locality Covid rates and have taken the difficult decision to keep the Stranraer and Annan Bureaux closed to face to face callers at present. Our Dumfries Bureau will remain open to clients in the Nithsdale…

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SERVICE UPDATE: CORONAVIRUS
5th January 2021

WE ARE STILL HERE FOR TELEPHONE, EMAIL ENQUIRIES & WEBCHAT In all, during 2020, we have dealt with 15556 client contacts with 22152 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in…

Read more
Festive Period Opening Hours
10th December 2020

Our opening hours for Dumfries, Annan and Stranraer Bureaux over the Christmas and New Year Period.  Monday 21st December – 9:30am-4:30pm (closed 12:30-1:30pm)  Tuesday 22nd December – 9:30am-4:30pm (closed 12:30-1:30pm)  Wednesday 23rd December – 9:30am-4:30pm (closed 12:30-1:30pm)  Thursday 24th December – 9:00am -12.00 noon   Friday 25th and Monday 28th December – CLOSED  Tuesday 29th December – 9:30am-4:30pm…

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Annual Report 2019-2020
9th December 2020

DAGCAS-ANNUAL-REPORT-2019-2020Download Please download a copy of our annual report for 2019-2020. Our annual report tells a story of a very successful year. It contains statistics including client financial gains, case studies, volunteer and staff profiles and client testimonials. All of which demonstrate the…

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PASS Helpline Adviser Vacancy
3rd December 2020

Location: Annan, Dumfries or Stranraer Would you like to be part of our dedicated team who are driving our vision to be the leading socially responsible organisation providing holistic, high quality and accessible advice and representation for all citizens of…

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BENEFITS ADVISER VACANCY
26th November 2020

Location: Dumfries Would you like to be part of our dedicated team who are driving our vision to be the leading socially responsible organisation providing holistic, high quality and accessible advice and representation for all citizens of Dumfries and Galloway? …

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Updates from Social Security Scotland
18th November 2020

Scottish Child Payment Pre-Launch Applications  Click here to view a video from Social Security Scotland Facebook page, this one links together the Scottish Child Payment and Best Start Grant benefits and it’s a good illustration of the support available.  Child…

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