Complaints Procedures

If your experience at Dumfries & Galloway Citizens Advice Service (D&G CAS) has not met your expectations, you can make a complaint. We are always open to feedback and looking for ways to improve our service.

It’s important to us that, if something is not right, we know about it so that we can make the situation better. We keep all complaints completely confidential and separate from any advice records that we have for you.

If you want to make a complaint, you can do so using one of the following complaints procedures depending on the type of complaint that you would like to make. There are three separate Complaints Procedures and Forms below covering:

General processes and/or advice
Fundraising activities
Data Protection and the GDPR

DOWNLOADS:

Standard complaints process and form

Fundraising complaints process and form

Data Protection complaints process and form

Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
Scottish Charity Number SC027107 Dumfries & Galloway Citizens Advice Service is a limited by Guarantee No. 179254
Registered by the Financial Conduct Authority to carry out regulated activities FRN 617449
Registered office at 109 Irish Street Dumfries DG1 2NP
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