WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WITH PRIORITY ISSUES

The Government have now placed further Coronavirus restrictions BUT WE ARE STILL OPEN.

From 22nd March 2020, we have provided a service and helped over 7000 people with 10326 different issues. We have helped clients gain £3.7 million; this is money that in all likelihood is being reinvested in our communities. WE CAN HELP MANY MORE.

We are OPEN for appointments and a drop-in service from:

Monday- Thursday: 9:30am-4:30pm (closed 12:30-1:30pm)

Friday: 9:30am-4pm (closed 12:30-1:30pm)

We are expecting high demand and would request that if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

If you are experiencing symptoms associated with coronavirus or are living with someone who is please do not attend any of our bureaux.

We will of course continue to follow government guidelines and these arrangements will be subject to on-going review.

You can access our essential services:

We are extra busy during these challenging times and appreciate your patience.

Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Newton Stewart Sanquhar Kelloholm North West Resource Centre Midpark Hospital Kirkcudbright Dalbeattie Castle Douglas DGRI Drop-in-Clinic Cancer Information and Support Centre Moffat Langholm Annan CAB Stranraer CAB Dumfries CAB (Headquarters)
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Press Release- End of Furlough Scheme Support Having problems getting your furlough pay? We don’t want to alarm you Smart Meters and tackling fuel poverty Challenge Poverty Week 2020 Student housing – ending your agreement in halls D&G HandyVan UPDATE: CORONAVIRUS Meet Our new Smart Energy Adviser… Stop getting nuisance calls and texts Free online awareness sessions about the EU Settlement Scheme and the impact of Brexit for EU Citizens. Learn more about Laura Grierson, our Energy Adviser based in Dumfries. Meet Pam our new Energy Adviser based in Stranraer. Say Hello to Fergus, our new Anti Poverty Adviser in Stranraer Meet Simon, our Dumfries Anti Poverty Adviser. Meet Lynne, our new Anti Poverty Advisers based in Annan. Struggling with your energy bills? Check if you can get a free TV licence I have been affected by Coronavirus, can I claim benefits? Dumfries and Galloway Citizens Advice Service Opens Bureaux Do you want a refund because of coronavirus? Holiday cancelled due to COVID-19 Are you struggling to pay your rent? Struggling to pay your mortgage? Are you worried about being evicted? If you’re struggling to pay your bills Meet Alistair- Volunteer Solicitor Meet Irina- Volunteer Trainee Generalist Adviser Meet Kirsten- Volunteer Generalist Adviser Meet Derek- Volunteer Generalist Adviser Meet Stacey- Volunteer Generalist Adviser Meet Robert-Volunteer Generalist Adviser Meet Colin – Volunteer Generalist Adviser Meet Janice- Volunteer Generalist Adviser Are you worried about working due to COVID-19? Do you need to be off work to care for someone? Help for domestic abuse May Bank Holiday (VE Day) Kinship Care and Coronavirus I’m an Eu Citizen, what does Brexit means for me? What if an employee has more than one job? Can they still be furloughed? Struggling to pay back money you owe? My employer has asked me to return to work after 3 weeks of furlough, do I have to return? I can’t go to work because I need to look after my child, but my boss is threatening to sack me if I don’t. What should I do? My boss is forcing me to go to work but I’m scared of coronavirus. What should I do? My employer has drastically reduced my hours? Can I be furloughed? Does your relative/neighbour/friend need advice and help? They don’t have a phone or access to internet? Going to work “Thank you for you help, we are now well on the road to getting my mum some much needed help” Do you think shops are acting unfairly? Support for those at high COVID-19 risk I am a trades person, can I go into a customer’s house to do emergency work? Claim for your employees’ wages through the Coronavirus Job Retention Scheme Support for other forms of gender-based violence More Support for women, men, LGBT+ community, Ethnic Minority, Students and non UK citizens affected by domestic abuse… Press Release- 07/04/2020 Are you a young person? Are you worried about your health and well being? ⚠️ Warning Suspicious Email ⚠️ Managing money in the current crisis Struggling to pay your energy bills? Advice for businesses If you think shops aren’t acting fairly If you’re planning to travel abroad If you need to take time off to look after your children School closures and key workers Changes to benefits If you’re extremely vulnerable because of a medical condition Staying at home Watch out for coronavirus scams Health advice Caring for you mental health COVID-19 FAQ Furlough Staff Easter Break Is Coronavirus impacting your life? PRESS RELEASE SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING ARE YOU AN EU CITIZEN AND DO YOU WANT TO STAY IN SCOTLAND? PRESS RELEASE Scottish Gas (British Gas) Prepayment Keys / Cards Immediate Care Practitioner Course- Psychological First Aid Training 🎄🎄STEWARTRY FESTIVE SERVICE 🎄🎄 Our Christmas Opening Hours 💸🔌 Changing your energy supplier is easy and can save you money 💡💷💳 Eu Citizen feeling in the dark about Brexit? New Communications and Volunteer Manager for Dumfries and Galloway Citizens Advice Service Free Screening of “I, Daniel Blake” Help to Claim and Money Talk Team- Challenging Poverty! Annan Kinship Carers Support Group – New Members Wanted Challenge Poverty Week – Warm Home Discount Advice Session Information for ex-employees of Border Cars Volunteer For Us Susan Completes Generalist Training EU Citizens Support Scheme Glasgow Outreach – Kinship Care New Chief Executive Officer for Dumfries and Galloway Citizens Advice Service Debt Awareness Universal Credit Help to Claim Service Press release Best Start Grant UPDATE: COVID-19
 
Home | Who we are | Board of Directors
Who we are

Board of Directors

Dumfries and Galloway Citizens Advice Service (DAGCAS) governance is overseen by a Board of Directors:

Patrick Shearer

– Chair –


Patrick was born and raised in Morayshire, and moved to Aberdeen where he attended University and graduated with degrees in Arts and Law, before joining Grampian Police in 1983.

He has operated at a senior level in policing since 2001 when he was appointed Assistant and then Deputy Chief Constable of Grampian Police, before taking up the post as Chief Constable in Dumfries and Galloway in 2007. He was the President for the Association of Chief Police Officers in Scotland for two years.

Patrick has always been actively involved in partnership working and has chaired the local Alcohol and Drugs Partnership and the Youth Justice Partnership for six years. He has a keen interest in all things local, and social justice. He enjoys most sports and keeping fit.


Andrew Walls

Andrew Walls was born in Cardiff. He was educated in London. He studied medicine there and in Edinburgh. He came to Dumfries in 1980 as a Consultant Surgeon, subsequently becoming Medical Director of Acute Services.

He was elected to the Health Board in 2010 and currently serves as Chair of Scotland’s Organ Donation Committees. Andrew is Convenor of the Crichton Foundation and is an active member of the Dumfries Rotary Club.


Brian Johnstone

Brian has been a board member since November 2013.  He was born in Dumfries and educated at Dumfries Academy. He studied Accountancy and Production Engineering at The University of Strathclyde and is a Chartered Accountant. Brian was a partner in a local accountancy firm until 2014 where he worked with individuals and organisations on a wide range of financial matters.

He is a board member in a number of organisations, and advises on governance, strategy and leadership. He is passionate about Dumfries and Galloway, and enjoys cycling, walking and travel.


Graham Donnelly

Graham is originally from Cumbernauld in Central Scotland, but now lives in Dalbeattie with his wife and two young children.

He works as a Solicitor with a local firm based in Kirkcudbright and is currently completing a PhD in Russian Studies part time at the University of Glasgow, where his research interests are in ethnic minority rights in the former Soviet Republics of Eastern Europe and the Caucasus.  


Norman McIntosh

Norman McIntosh was educated in Glasgow and spent the majority of his career as an engineering draughtsman.  Having always been an active trade union member he became a full time union official in 1970 and continued in this role until he retired.

Norman started volunteering with D&G CAS in 2001 and became a specialist employment adviser.  He joined the board of D&G CAS in 2005. 

His other offices and interests include being an Elder at Kirkinner Parish Church, Chairman and Secretary of the Newton Stewart & District Angling Association, and a lifelong supporter of Rangers Football Club.  He has also served as a Governor at Glasgow Caledonian University where he was awarded an honorary Fellowship.


Marsali Caig

Marsali was educated in Kirkcudbright and as a scholarship pupil at Gordonstoun school. Following legal training in Southampton and York, she worked for some years in Whitehall, directly supporting Health Ministers with their governmental role including speech writing, research, policy development and parliamentary business in the House of Commons.

She returned to her native Dumfries & Galloway to take up senior health & social care roles in the NHS, and most recently has been working in Cumbria in the NHS across a number of different posts.

Her interests include her Cairn terrier, walking, art, current affairs and politics.

She believes strongly in fairness and equality in all its forms.

 
 
Ways to get help
 
Phone and email advice

We also provide assistance via telephone and email.

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Request a home visit

Our CAB advisors provide a home visit service for those unable to travel.

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Drop-in

Come along to one of our drop-in sessions, we are here to help everyone.

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Helpline & Webchat

Help to Claim A new helpline service for people who need help making a Universal Credit claim and get their first payment on time and in full. People can access…

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