WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WTH PRIORITY ISSUES

We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to paused all face to face contact with the public across all our bureaus and outreach clinics.

We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, debt, finance and other benefits.

We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.

To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.

People can access our essential services:


Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | Who we are | Board of Directors
Who we are

Board of Directors

Dumfries and Galloway Citizens Advice Service (DAGCAS) governance is overseen by a Board of Directors:

Patrick Shearer

– Chair –


Patrick was born and raised in Morayshire, and moved to Aberdeen where he attended University and graduated with degrees in Arts and Law, before joining Grampian Police in 1983.

He has operated at a senior level in policing since 2001 when he was appointed Assistant and then Deputy Chief Constable of Grampian Police, before taking up the post as Chief Constable in Dumfries and Galloway in 2007. He was the President for the Association of Chief Police Officers in Scotland for two years.

Patrick has always been actively involved in partnership working and has chaired the local Alcohol and Drugs Partnership and the Youth Justice Partnership for six years. He has a keen interest in all things local, and social justice. He enjoys most sports and keeping fit.


Andrew Walls

Andrew Walls was born in Cardiff. He was educated in London. He studied medicine there and in Edinburgh. He came to Dumfries in 1980 as a Consultant Surgeon, subsequently becoming Medical Director of Acute Services.

He was elected to the Health Board in 2010 and currently serves as Chair of Scotland’s Organ Donation Committees. Andrew is Convenor of the Crichton Foundation and is an active member of the Dumfries Rotary Club.


Brian Johnstone

Brian has been a board member since November 2013.  He was born in Dumfries and educated at Dumfries Academy. He studied Accountancy and Production Engineering at The University of Strathclyde and is a Chartered Accountant. Brian was a partner in a local accountancy firm until 2014 where he worked with individuals and organisations on a wide range of financial matters.

He is a board member in a number of organisations, and advises on governance, strategy and leadership. He is passionate about Dumfries and Galloway, and enjoys cycling, walking and travel.


Graham Donnelly

Graham is originally from Cumbernauld in Central Scotland, but now lives in Dalbeattie with his wife and two young children.

He works as a Solicitor with a local firm based in Kirkcudbright and is currently completing a PhD in Russian Studies part time at the University of Glasgow, where his research interests are in ethnic minority rights in the former Soviet Republics of Eastern Europe and the Caucasus.  


Norman McIntosh

Norman McIntosh was educated in Glasgow and spent the majority of his career as an engineering draughtsman.  Having always been an active trade union member he became a full time union official in 1970 and continued in this role until he retired.

Norman started volunteering with D&G CAS in 2001 and became a specialist employment adviser.  He joined the board of D&G CAS in 2005. 

His other offices and interests include being an Elder at Kirkinner Parish Church, Chairman and Secretary of the Newton Stewart & District Angling Association, and a lifelong supporter of Rangers Football Club.  He has also served as a Governor at Glasgow Caledonian University where he was awarded an honorary Fellowship.


Marsali Caig

Marsali was educated in Kirkcudbright and as a scholarship pupil at Gordonstoun school. Following legal training in Southampton and York, she worked for some years in Whitehall, directly supporting Health Ministers with their governmental role including speech writing, research, policy development and parliamentary business in the House of Commons.

She returned to her native Dumfries & Galloway to take up senior health & social care roles in the NHS, and most recently has been working in Cumbria in the NHS across a number of different posts.

Her interests include her Cairn terrier, walking, art, current affairs and politics.

She believes strongly in fairness and equality in all its forms.

 
 
Ways to get help
 
Request a home visit

Our CAB advisors provide a home visit service for those unable to travel.

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Book an appointment

For further assistance book an appointment with one of our advisors in a DAGCAS office.

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Phone and email advice

We also provide assistance via telephone and email.

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Helpline & Webchat

Help to Claim A new helpline service for people who need help making a Universal Credit claim and get their first payment on time and in full. People can access…

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