WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WITH PRIORITY ISSUES

For the week commencing 6 July 2020 our bureaux are open for appointments and a drop in service from 10 am-12 noon and 2pm -4pm, Monday- Friday.

We must stress that we are expecting high demand and would request that if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

We would ask clients who are experiencing symptoms associated with coronavirus or are living with someone who is to not attend any of our bureaux. Those that do will have to follow the procedures that have been put in place to maintain a safe and healthy environment.

We will of course continue to follow government guidelines and these arrangements will be subject to on-going review.

We are extra busy during these challenging times and appreciate your patience.

People can access our essential services:


Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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I have been affected by Coronavirus, can I claim benefits? Dumfries and Galloway Citizens Advice Service Opens Bureaux Having problems getting your furlough pay? Do you want a refund because of coronavirus? Holiday cancelled due to COVID-19 Are you struggling to pay your rent? Struggling to pay your mortgage? Are you worried about being evicted? If you’re struggling to pay your bills Meet Alistair- Volunteer Solicitor Meet Irina- Volunteer Trainee Generalist Adviser Meet Kirsten- Volunteer Generalist Adviser Meet Derek- Volunteer Generalist Adviser Meet Stacey- Volunteer Generalist Adviser Meet Robert-Volunteer Generalist Adviser Meet Colin – Volunteer Generalist Adviser Meet Janice- Volunteer Generalist Adviser Volunteers’ Week 1-7 June 2020 Are you worried about working due to COVID-19? Do you need to be off work to care for someone? Help for domestic abuse May Bank Holiday (VE Day) Kinship Care and Coronavirus I’m an Eu Citizen, what does Brexit means for me? What if an employee has more than one job? Can they still be furloughed? Struggling to pay back money you owe? My employer has asked me to return to work after 3 weeks of furlough, do I have to return? I can’t go to work because I need to look after my child, but my boss is threatening to sack me if I don’t. What should I do? My boss is forcing me to go to work but I’m scared of coronavirus. What should I do? My employer has drastically reduced my hours? Can I be furloughed? Does your relative/neighbour/friend need advice and help? They don’t have a phone or access to internet? Going to work “Thank you for you help, we are now well on the road to getting my mum some much needed help” Do you think shops are acting unfairly? Support for those at high COVID-19 risk I am a trades person, can I go into a customer’s house to do emergency work? Claim for your employees’ wages through the Coronavirus Job Retention Scheme Support for other forms of gender-based violence More Support for women, men, LGBT+ community, Ethnic Minority, Students and non UK citizens affected by domestic abuse… Press Release- 07/04/2020 Are you a young person? Are you worried about your health and well being? ⚠️ Warning Suspicious Email ⚠️ Managing money in the current crisis Struggling to pay your energy bills? Advice for businesses If you think shops aren’t acting fairly If you’re planning to travel abroad If you need to take time off to look after your children School closures and key workers Changes to benefits If you’re extremely vulnerable because of a medical condition Staying at home Watch out for coronavirus scams Health advice Caring for you mental health COVID-19 FAQ Furlough Staff Easter Break Is Coronavirus impacting your life? PRESS RELEASE UPDATE: COVID-19 SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING ARE YOU AN EU CITIZEN AND DO YOU WANT TO STAY IN SCOTLAND? PRESS RELEASE Scottish Gas (British Gas) Prepayment Keys / Cards Immediate Care Practitioner Course- Psychological First Aid Training 🎄🎄STEWARTRY FESTIVE SERVICE 🎄🎄 Our Christmas Opening Hours Energy Best Deal 💸🔌 Changing your energy supplier is easy and can save you money 💡💷💳 Eu Citizen feeling in the dark about Brexit? New Communications and Volunteer Manager for Dumfries and Galloway Citizens Advice Service Free Screening of “I, Daniel Blake” Help to Claim and Money Talk Team- Challenging Poverty! Annan Kinship Carers Support Group – New Members Wanted Challenge Poverty Week – Warm Home Discount Advice Session Information for ex-employees of Border Cars Volunteer For Us Susan Completes Generalist Training EU Citizens Support Scheme Glasgow Outreach – Kinship Care New Chief Executive Officer for Dumfries and Galloway Citizens Advice Service Debt Awareness Universal Credit Help to Claim Service Press release Best Start Grant
 
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News

I have been affected by Coronavirus, can I claim benefits?
3rd July 2020

If you’ve been affected by coronavirus, you might be able to claim benefits or get more money on your current benefits.  This might be because you:  are self-isolating because you have coronavirus or symptoms of coronavirus – find out more about…

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Dumfries and Galloway Citizens Advice Service Opens Bureaux
2nd July 2020

Press Release Media Contact: Phil Stewart 0300 303 4321 ext. 6131 Dumfries and Galloway Citizens Advice Service has, over the last 3 months, been delivering a valuable advice and support service to those most in need across our region by…

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Meet Alistair- Volunteer Solicitor
2nd June 2020

Alistair Wallace- Volunteer Solicitor at our Dumfries Headquarters.  Alistair Wallace joined DAGCAS’ In Court Advice Project in September 2019 as a volunteer Solicitor with a keen interest in inequality, injustice and discrimination. He undertook all the necessary Volunteer Generalist Adviser…

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Meet Irina- Volunteer Trainee Generalist Adviser

Irina Grey- Volunteer Trainee Generalist Adviser at our Dumfries Bureau Irina is a Latvian national who became a volunteer with DAGCAS in Oct 2019.  She brings a wealth of invaluable experience to this role.  She has a background in business,…

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Meet Kirsten- Volunteer Generalist Adviser

Kirsten Bax- Volunteer Generalist Adviser at our Dumfries Bureau Why I Volunteer at DAGCAS? “When I retired I felt that I wanted to do something which got me out into the community, helped people and involved using my brain.  DAGCAS…

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Meet Derek- Volunteer Generalist Adviser

 Derek Banks- Volunteer Generalist Adviser at our Dumfries Bureau Why I Volunteer at DAGCAS? “The reason I volunteer with DAGCAS is that it uses skills and knowledge which I built up in my working life and it gives me an…

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Meet Stacey- Volunteer Generalist Adviser

Stacey Paul- Volunteer Generalist Adviser at our Dumfries Bureau. Why I Volunteer at DAGCAS? “I enjoy being a volunteer at Citizens Advice Bureau from the outset I have felt part of something worthwhile. It is very rewarding to make a…

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Meet Robert-Volunteer Generalist Adviser

Robert Wright- Volunteer Generalist Adviser in the Stewartry Why I Volunteer at DAGCAS? “I feel proud to have the opportunity to help where I can. I had always hoped I could bring some of the knowledge and skills I have…

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Meet Colin - Volunteer Generalist Adviser

Colin Scott- Volunteer Generalist Adviser at our Dumfries Bureau. Why I Volunteer at DAGCAS? “I was looking for something to do in my retirement and found CAS through Volunteer Action D & G. From the start I found working in…

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Meet Janice- Volunteer Generalist Adviser
1st June 2020

Janice Wells- Volunteer Generalist Adviser at our Dumfries Bureau  Why I Volunteer at DAGCAS? “As a full-time carer, it can be lonely and isolating, I volunteered with Citizens Advice to give me the opportunity to have time for being myself.…

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Volunteers' Week 1-7 June 2020

This week is Volunteers’ Week and we’ll be celebrating our amazing volunteers across social media and our website all week. We will use Volunteers’ Week to focus on our thanks, gratitude and recognition of the special effort from our wonderful…

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Are you worried about working due to COVID-19?
7th May 2020

If you’re worried about work because of coronavirus, there are: things your employer should be doing to make sure you’re safeways you might be able to keep getting paid if you decide not to work You might still have to…

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Do you need to be off work to care for someone?

You might be able to get help if you’re off work caring for someone who is normally looked after another way. This might be because your child’s school is closed or an older person’s carer can’t come. You might be…

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