WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WTH PRIORITY ISSUES

We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to stop all face to face contact with the public across all our bureaus and outreach clinics.

We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, finance and other benefits.

We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.

To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.

People can access our essential services:


Find out more about Coronavirus πŸ‘‰nhsinform.scot/coronavirus

πŸ’™πŸ’›  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens AdviceπŸ’™πŸ’›

Close window
Call us: 0300 303 4321
Locations
Newton Stewart Sanquhar Kelloholm North West Resource Centre Midpark Hospital Kirkcudbright Dalbeattie Castle Douglas DGRI Drop-in-Clinic Cancer Information and Support Centre Moffat Langholm Annan CAB Stranraer CAB Dumfries CAB (Headquarters)
Pages
UPDATE: CORONAVIRUS Contact us Eu Citizen feeling in the dark about Brexit? Helpline & Webchat Phone and email advice Request a home visit Book an appointment Drop-in Health Latest Volunteer for Us Fundraise for us Donate Get Involved Referrals Who we help Ways to get help Get Help Family Kinship Care Immigration Housing and Homelessness Law and Courts Work Debt and Money Consumer Rights Benefits Advice Subject Access Request Form Locations Who Funds Us Board of Directors Privacy and Cookie Policy What We Do Who we are Home
Posts
Is Coronavirus impacting your life? PRESS RELEASE UPDATE: COVID-19 SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING ARE YOU AN EU CITIZEN AND DO YOU WANT TO STAY IN SCOTLAND? PRESS RELEASE Scottish Gas (British Gas) Prepayment Keys / Cards Immediate Care Practitioner Course- Psychological First Aid Training πŸŽ„πŸŽ„STEWARTRY FESTIVE SERVICE πŸŽ„πŸŽ„ Our Christmas Opening Hours Energy Best Deal πŸ’ΈπŸ”Œ Changing your energy supplier is easy and can save you money πŸ’‘πŸ’·πŸ’³ Eu Citizen feeling in the dark about Brexit? New Communications and Volunteer Manager for Dumfries and Galloway Citizens Advice Service Free Screening of “I, Daniel Blake” Help to Claim and Money Talk Team- Challenging Poverty! Annan Kinship Carers Support Group – New Members Wanted Challenge Poverty Week – Warm Home Discount Advice Session Information for ex-employees of Border Cars Volunteer For Us Susan Completes Generalist Training EU Citizens Support Scheme Glasgow Outreach – Kinship Care New Chief Executive Officer for Dumfries and Galloway Citizens Advice Service Debt Awareness Universal Credit Help to Claim Service Press release Best Start Grant
 
Home | News

News

Is Coronavirus impacting your life?
30th March 2020

Have you lost your job due to COVID-19? Has your employer reduced the number of hours you work? Struggling to pay your rent or mortgage? Can’t work due to looking after the kids now the schools have closed? I’m self-isolating…

Read more
PRESS RELEASE
20th March 2020

Media Contact: Phil Stewart  0300 303 4321 ext. 6131 or 07734487581 Dumfries and Galloway Citizens Advice Service launches action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.  Dumfries and Galloway…

Read more
UPDATE: COVID-19
17th March 2020

The Government and NHS are well prepared to deal and contain the spread of COVID-19. Dumfries and Galloway Citizens Advice Service are also doing our best to comply with government guidance, to remain open.  We will continue to deliver our…

Read more
SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING
18th February 2020

South of Scotland Labour MSP Colin Smyth has praised the vital work of Dumfries and Galloway Citizens Advice Service (DAGCAS) following a recent visit to the Annan branch. He has also called for local people to consider volunteering for DAGCAS,…

Read more
ARE YOU AN EU CITIZEN AND DO YOU WANT TO STAY IN SCOTLAND?
10th January 2020

Are you EU citizen living in Scotland? Do you want to know more about EU Settlement Scheme? About this Event Join us in the information session to find out more about: What the EU Settlement Scheme is.When and how to…

Read more
Scottish Gas (British Gas) Prepayment Keys / Cards
16th December 2019

From 1 January 2020, Customers of Scottish Gas (British Gas) will no longer be able to top up at Paypoint. Payzone locations will now provide this service. You should still be able to top up at the Post Office. I…

Read more
Immediate Care Practitioner Course- Psychological First Aid Training
9th December 2019

Icarus in conjunction with the Veterans Garden Dumfries will be running a 3 day psychological first aid training course. When: 23-25th January 2020. Location: Dumfries and Galloway Citizen Advice Service in Dumfries. The course will feature methods on psychology, clinical…

Read more
πŸŽ„πŸŽ„STEWARTRY FESTIVE SERVICE πŸŽ„πŸŽ„
5th December 2019

Normal open hours on Monday 23rd and 30th December in Kirkcudbright Outreach Office. Location: Kirkcudbright Customer services/Library, Daar Road, DG1 2PQ Time: Drop in session only 10am-12.30pm, Closed 12-30-1.30, Appointments Only 1.30- 3pm ⚠️Note Festive Closures⚠️ Castle Douglas Parish Church…

Read more
Our Christmas Opening Hours
28th November 2019

πŸ€ΆπŸŽ…πŸ€©πŸŽ„πŸŽ‰β›„οΈπŸŒŸπŸŽ Monday 23rd December – 9am-5pm Tuesday 24th December – 9am-12.30pm Friday 27th December – 9am-12.30pm Monday 30th December –9am-5pm Tuesday 31st December – 9am-12.30pm Friday 3rd January -9am-12.30pm Monday 6th January onwards normal opening hours

Read more
πŸ’ΈπŸ”Œ Changing your energy supplier is easy and can save you money πŸ’‘πŸ’·πŸ’³
31st October 2019

We can help find the best energy deal for you with our latest campaign-Energy Best Deal. Are you struggling to pay your energy bills? We can help and support you. Energy Best Deal is a campaign designed to facilitate consumers…

Read more
Eu Citizen feeling in the dark about Brexit?
24th October 2019

Talk to us. Our trained advisers will guide you through the EU Settlement Scheme. Contact the helpline: 0800 916 9847 or drop into your local Citizens Advice Bureau

Read more
New Communications and Volunteer Manager for Dumfries and Galloway Citizens Advice Service
22nd October 2019

PRESS RELEASE Media Contacts: Phil Stewart 0300 303 4321 ext. 6131                              Katie Dyet    0300 303 4321 ext. 6108 Dumfries and Galloway Citizens Advice Service (D&G CAS) has appointed Katie Dyet as the Communications and Volunteer Development Manager. Katie joins…

Read more
Free Screening of "I, Daniel Blake"
11th October 2019

As part of Challenge Poverty Week, come along for a FREE screening of β€œI Daniel Blake” at Victoria Hall, Downie’s Wynd, Annan DG12 6EE on Sunday 13th October, 1-3pm  πŸ“½πŸŽžπŸ†“Brenda Waugh our Annan Bureau Manager will be there raising awareness…

Read more
This site uses cookies.
Configure
 
Read our privacy policy

This site uses cookies for marketing, personalisation, and analysis purposes. You can opt out of this at any time or view our full privacy policy for more information.