WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WTH PRIORITY ISSUES

We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to paused all face to face contact with the public across all our bureaus and outreach clinics.

We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, debt, finance and other benefits.

We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.

To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.

People can access our essential services:

By telephone at 0300 303 4321 (Free from Landlines but from mobile may vary)
By email, fill out and send online enquiry form.
Universal Credit Help to Claim service at 0800 023 2581
Money Talk Team at 0800 085 7145
Use our information system to find out the answer to your Citizens Advice enquiries

Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛 We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Newton Stewart Sanquhar Kelloholm North West Resource Centre Midpark Hospital Kirkcudbright Dalbeattie Castle Douglas DGRI Drop-in-Clinic Cancer Information and Support Centre Moffat Langholm Annan CAB Stranraer CAB Dumfries CAB (Headquarters)

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Home | Who we are | Who Funds Us

Who we are

Who Funds Us

Dumfries and Galloway Citizens Advice Service (DAGCAS) is a charity. Funding is gratefully received from a number of sources including:

Dumfries and Galloway Council

Citizens Advice Scotland

Scottish Legal Aid Board

The Scottish Government

As well as maintaining provision of advice for people across Dumfries and Galloway, this funding allows us to make a difference to their lives. In 2016/17, DAGCAS secured financial gains for service users of almost £7m. Over the same period, we advised 7,416 clients with 15,908 enquiries.

The majority of advice work is undertaken by our volunteers, who last year contributed nearly 18,000 hours of their time.

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DAGCAS

Scottish Gov

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Speak to us in person.

Ways to get help

Phone and email advice

We also provide assistance via telephone and email.

Come along to one of our drop-in sessions, we are here to help everyone.

Helpline & Webchat

Help to Claim A new helpline service for people who need help making a Universal Credit claim and get their first payment on time and in full. People can access…

Request a home visit

Our CAB advisors provide a home visit service for those unable to travel.

Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
Scottish Charity Number SC027107 Dumfries & Galloway Citizens Advice Service is a limited by Guarantee No. 179254
Registered office at 81-85 Irish Street Dumfries DG1 2PQ
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