Accessibility Tools

Accessibility Tools

Call us: 0300 303 4321

Locations

Southern Machars Practice Mid-Galloway Outreach Mid-Galloway Outreach Mull of Galloway Practice Moffat Outreach Lochside Outreach Kirkconnel and Kelloholm Outreach Lockerbie Outreach Mid-Galloway Outreach Castle Douglas Annan CAB Stranraer CAB Dumfries CAB (Headquarters)

Pages

Publications Crisis Grants from the Scottish Welfare Fund Grants & Financial Help for Students The John Wallace Trust Scheme The John Primrose Trust The Holywood Trust Discretionary Housing Payment Top 10 Tips for your First Home Private Renting Council Tax – What You Need to Know Social Housing Carer’s Allowance Young Carer Grant Employment and Support Allowance (ESA) Adult Disability Payment (for people in Scotland) Child Disability Payment (for people in Scotland) Universal Credit (UC) Benefits My First Home Budgeting Grants Debt Job Start Payment Your Rights Moving on From School Free bus travel Volunteering Youth Zone Cookie Policy Families Project Self-help Carbon Monoxide Alarms Fair Work First Thank You HSCP Complaints Procedure Warm Home Discount Scams & Gambling Food Banks in Dumfries and Galloway Energy COST OF LIVING HELP Pension Wise Newsletter Contact us Eu Citizen feeling in the dark about Brexit? Health Latest Volunteer Other Ways to Help Us Contact us Family Immigration Housing and Homelessness Law and Courts Work Debt and Money Consumer Rights Benefits Advice Subject Access Request Form Locations Who Funds Us Board of Directors Privacy Notice Get Advice Who we are Home

Posts

Urgent action required for RTS meter switch off Bank Holiday Closing Vacancy for Fundraising and Development Officer Volunteers: The Heart of Change at D&G CAS! What is Council Tax? Important! Attendance Allowance Claims Energy Price Cap Increase D&G CAS launches Cost of Living report findings Half-day Closing Introducing the D&G CAS Youth Zone! Changes for Drummore Outreach We Change Lives! Happy 90th Birthday Norrie Support through Energy Price Cap increase MP visits Stranraer Bureau Partnership in practice Citizens Advice expand into Moffat Job Start Payments for young people Welcome Back Dan How to claim mis-sold car finance loans for free Free Advice for Families Energy Efficiency Advice Lochside Outreach Kelloholm Outreach Lockerbie Outreach Energy Advice on your Doorstep New Outreach at Lockerbie Tennessee students visit Citizens Advice Service Beware the Council Tax debt trap Money Talk Team Debt Happens, You’re Not Alone Doubling the Scottish Child Payment Adult Disability Payment

Home | Get Advice | Energy

Get Advice

Energy

Your energy supply – Citizens Advice

If you are struggling with your supplier and feel like you need advice or assistance contact Dumfries and Galloway Citizens Advice Service on 0300 303 4321

How to Read your Smart Meter

Are you using your smart meter correctly? For information on how to use your smart meter effectively click the link bellow

How to read your smart meter

How efficient is your home

Home Energy Scotland can help with that. We’ll let you know what funding is available to you – you might be able to spread the cost with an interest-free loan, or get a grant to cover much needed home improvements.

Home energy Scotland Fund Finder

Carbon Monoxide Alarms

Carbon monoxide is a poisonous gas which is produced when fossil fuels burn inefficiently. The most common sources are faulty boilers, gas fires and cookers. Click below to find out more.

Using Storage Heaters

Struggling to use your storage heaters effectively?
Click the link bellow to have a look at how to set your storage heaters efficiently

How to Set your Storage heaters

Energy Advice

Energy Tariffs: Our adviser talks you through your options.

Click here to watch video

Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
Scottish Charity Number SC027107 Dumfries & Galloway Citizens Advice Service is a limited by Guarantee No. 179254
Registered by the Financial Conduct Authority to carry out regulated activities FRN 617449
Registered office at 81-85 Irish Street Dumfries DG1 2PQ
Privacy Policy
Cookie Policy

Web design by Creatomatic

This website uses cookies

This site uses cookies to enhance your browsing experience. We use necessary cookies to make sure that our website works. We’d also like to set analytics cookies that help us make improvements by measuring how you use the site. By clicking “Allow All”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts.

Privacy Policy >Cookie Policy >

Necessary

Preferences

Statistics

Marketing

These cookies are required for basic functionalities such as accessing secure areas of the website, remembering previous actions and facilitating the proper display of the website. Necessary cookies are often exempt from requiring user consent as they do not collect personal data and are crucial for the website to perform its core functions.

A “preferences” cookie is used to remember user preferences and settings on a website. These cookies enhance the user experience by allowing the website to remember choices such as language preferences, font size, layout customization, and other similar settings. Preference cookies are not strictly necessary for the basic functioning of the website but contribute to a more personalised and convenient browsing experience for users.

A “statistics” cookie typically refers to cookies that are used to collect anonymous data about how visitors interact with a website. These cookies help website owners understand how users navigate their site, which pages are most frequently visited, how long users spend on each page, and similar metrics. The data collected by statistics cookies is aggregated and anonymized, meaning it does not contain personally identifiable information (PII).

Marketing cookies are used to track user behaviour across websites, allowing advertisers to deliver targeted advertisements based on the user’s interests and preferences. These cookies collect data such as browsing history and interactions with ads to create user profiles. While essential for effective online advertising, obtaining user consent is crucial to comply with privacy regulations.