WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WITH PRIORITY ISSUES The Government have now placed further Coronavirus restrictions BUT WE ARE STILL OPEN. From 22nd March 2020, we…Read more
We can help. Dumfries and Galloway Citizens Advice Service (DAGCAS) can give you free, impartial and confidential advice about all of your energy issues. Our trained energy advisers can help you deal…Read more
Dumfries and Galloway Citizens Advice Service (DAGCAS) launches a new service to assist EU Citizens and their family members with the EU Settlement Scheme.Read more
From 22nd March 2020, we have provided a service and helped over 7000 people with 10326 different issues. We have helped clients gain £3.7 million; this is money that in all likelihood is being reinvested in our communities. WE CAN HELP MANY MORE.
We are OPEN for appointments and a drop-in service from:
Monday- Thursday: 9:30am-4:30pm (closed 12:30-1:30pm)
Friday: 9:30am-4pm (closed 12:30-1:30pm)
We are expecting high demand and would request that if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.
If you are experiencing symptoms associated with coronavirus or are living with someone who is please do not attend any of our bureaux.
People can access our essential services:
We are extra busy during these challenging times and appreciate your patience.
We also provide assistance via telephone and email.Read more
Help to Claim A new helpline service for people who need help making a Universal Credit claim and get their first payment on time and in full. People can access…Read more
Our CAB advisors provide a home visit service for those unable to travel.Read more
For further assistance book an appointment with one of our advisors in a DAGCAS office.Read more
DAGCAS provides free confidential advice and assistance to the public via its three Citizens Advice Bureaux.
Volunteers are vital to the running of DAGCAS – find out more about to how volunteer with us.
We were delighted to see Susan Little finish her training to become a generalist adviser at DAGCAS recently. Well done Susan. If you would like information on how to become an adviser with us then contact us on 03003034321 or…Read more
We have had an increased number of calls and emails asking about the option of ‘Furloughing Staff’. We’ve put together this Q&A which we hope will answer any questions you may have at this time. 1: Can all staff be…Read more
Employers must make all efforts to help people to work from home where possible, as this will help limit the spread of the virus by reducing the amount of contact between people. In some circumstances this may be impossible –…Read more
Press Release Media Contact: Phil Stewart 0300 303 4321 ext. 6131 Dumfries and Galloway Citizens Advice Service has, over the last 3 months, been delivering a valuable advice and support service to those most in need across our region by…Read more