WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WITH PRIORITY ISSUES The Government have now placed further Coronavirus restrictions BUT WE ARE STILL OPEN. From 22nd March 2020, we…Read more
We can help. Dumfries and Galloway Citizens Advice Service (DAGCAS) can give you free, impartial and confidential advice about all of your energy issues. Our trained energy advisers can help you deal…Read more
Dumfries and Galloway Citizens Advice Service (DAGCAS) launches a new service to assist EU Citizens and their family members with the EU Settlement Scheme.Read more
In all, since March 2020, we have dealt with 15556 client contacts with almost 30000 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE.
We are now OPEN for face-to-face appointments and a drop-in service. However, if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.
DAGCAS is complying with government guidance to help contain the spread of COVID-19.
We will deliver an essential service that focuses on telephone, webchat and email enquiries.
For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website.
For the latest Government Guidance on new stay at home regulations in effect, click here.
Find out more about Coronavirus by visiting nhs inform.
You can access our essential services:
We are extra busy during these challenging times and appreciate your patience.
Thanks for understanding
Stay Safe and Well,
Help to Claim A new helpline service for people who need help making a Universal Credit claim and get their first payment on time and in full. People can access…Read more
Come along to one of our drop-in sessions, we are here to help everyone.Read more
We also provide assistance via telephone and email.Read more
For further assistance book an appointment with one of our advisors in a DAGCAS office.Read more
DAGCAS provides free confidential advice and assistance to the public via its three Citizens Advice Bureaux.
Volunteers are vital to the running of DAGCAS – find out more about to how volunteer with us.
🤶🎅🤩🎄🎉⛄️🌟🎁 Monday 23rd December – 9am-5pm Tuesday 24th December – 9am-12.30pm Friday 27th December – 9am-12.30pm Monday 30th December –9am-5pm Tuesday 31st December – 9am-12.30pm Friday 3rd January -9am-12.30pm Monday 6th January onwards normal opening hoursRead more
Domestic abuse is often linked with other forms of gender-based violence and abuse. Read our advice if you’ve experienced: intimate photos or videos being shared – read our advice on what to do if your intimate photos or videos are shared without…Read more
Colin Scott- Volunteer Generalist Adviser at our Dumfries Bureau. Why I Volunteer at DAGCAS? “I was looking for something to do in my retirement and found CAS through Volunteer Action D & G. From the start I found working in…Read more
Meet Mirin, she is an adviser for the Smart Energy GB project. Mirin graduated from the University of Glasgow, Dumfries Campus in 2019 with a degree in Health and Social Policy. She has been with the organisation since 2018 and…Read more