This week is Volunteers’ Week and we’ll be celebrating our amazing volunteers across social media and our website all week. We will use Volunteers’ Week to focus on our thanks,…Read more
The Government and NHS are well prepared to deal and contain the spread of COVID-19. Dumfries and Galloway Citizens Advice Service are also doing our best to comply with government…Read more
Dumfries and Galloway Citizens Advice Service (DAGCAS) launches a new service, Energy Best Deal. Energy Best Deal is here to help clients save money by finding them the best energy…Read more
From the 6th July 2020 our bureaux are open for appointments and a drop-in service from 10 am-12 noon and 2pm -4pm, Monday- Friday.
We are expecting high demand and request that if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.
If you or someone in your household are experiencing symptoms associated with coronavirus please DO NOT attend any of our bureaux.
People attending our bureaus will have to follow the procedures that have been put in place to maintain a safe and healthy environment.
People can access our essential services:
For further assistance book an appointment with one of our advisors in a DAGCAS office.Read more
Our CAB advisors provide a home visit service for those unable to travel.Read more
Help to Claim A new helpline service for people who need help making a Universal Credit claim and get their first payment on time and in full. People can access…Read more
We also provide assistance via telephone and email.Read more
DAGCAS provides free confidential advice and assistance to the public via its three Citizens Advice Bureaux.
Volunteers are vital to the running of DAGCAS – find out more about to how volunteer with us.
We were delighted to see Susan Little finish her training to become a generalist adviser at DAGCAS recently. Well done Susan. If you would like information on how to become an adviser with us then contact us on 03003034321 or…Read more
We have had an increased number of calls and emails asking about the option of ‘Furloughing Staff’. We’ve put together this Q&A which we hope will answer any questions you may have at this time. 1: Can all staff be…Read more
Employers must make all efforts to help people to work from home where possible, as this will help limit the spread of the virus by reducing the amount of contact between people. In some circumstances this may be impossible –…Read more
Alistair Wallace- Volunteer Solicitor at our Dumfries Headquarters. Alistair Wallace joined DAGCAS’ In Court Advice Project in September 2019 as a volunteer Solicitor with a keen interest in inequality, injustice and discrimination. He undertook all the necessary Volunteer Generalist Adviser…Read more