Would you like to be part of our dedicated team? We are looking for a Administration Assistant for our Annan Bureau. For more information click here.Read more
The Government and NHS are well prepared to deal and contain the spread of COVID-19. Dumfries and Galloway Citizens Advice Service are also doing our best to comply with government…Read more
Dumfries and Galloway Citizens Advice Service (DAGCAS) launches a new service, Energy Best Deal. Energy Best Deal is here to help clients save money by finding them the best energy…Read more
Our bureaux are open for appointments and a drop-in service from:
Monday- Thursday: 9:30am-4:30pm (closed 12:30-1:30pm)
Friday: 9:30am-4pm (closed 12:30-1:30pm)
We are expecting high demand and request that if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.
If you or someone in your household are experiencing symptoms associated with coronavirus please DO NOT attend any of our bureaux.
People attending our bureaus will have to follow the procedures that have been put in place to maintain a safe and healthy environment.
People can access our essential services:
For further assistance book an appointment with one of our advisors in a DAGCAS office.Read more
Help to Claim A new helpline service for people who need help making a Universal Credit claim and get their first payment on time and in full. People can access…Read more
Come along to one of our drop-in sessions, we are here to help everyone.Read more
Our CAB advisors provide a home visit service for those unable to travel.Read more
DAGCAS provides free confidential advice and assistance to the public via its three Citizens Advice Bureaux.
Volunteers are vital to the running of DAGCAS – find out more about to how volunteer with us.
The new Best Start Grant Early Learning Payment is now available to families that get certain benefits or tax credits.Read more
From 1 January 2020, Customers of Scottish Gas (British Gas) will no longer be able to top up at Paypoint. Payzone locations will now provide this service. You should still be able to top up at the Post Office. I…Read more
You can help them contact us. We are engaging with the people who can get in touch with us, but what about the most vulnerable people who don’t own a mobile or don’t have access to the internet? How can…Read more
Stacey Paul- Volunteer Generalist Adviser at our Dumfries Bureau. Why I Volunteer at DAGCAS? “I enjoy being a volunteer at Citizens Advice Bureau from the outset I have felt part of something worthwhile. It is very rewarding to make a…Read more