WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WTH PRIORITY ISSUES

We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to stop all face to face contact with the public across all our bureaus and outreach clinics.

We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, finance and other benefits.

We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.

To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.

People can access our essential services:


Find out more about Coronavirus πŸ‘‰nhsinform.scot/coronavirus

πŸ’™πŸ’›  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens AdviceπŸ’™πŸ’›

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Latest update: COVID-19

Please keep our phone lines free for emergencies

The coronavirus outbreak means we’re getting lots more calls than normal.

Please help us to make sure we can be there for those who need us most by only calling us if you have an emergency.

Managing your enquiry online means our helpline staff can help vulnerable clients and emergencies faster.

For the latest updates on the Covid-19 outbreak, take a look at our advice website

Can’t find the answer you’re looking for, email us by filling in our online enquiry form.

You can speak to an adviser via these helplines below:

The Help to Claim helpline or Money Talk Team Helpline,

 Free telephone numbers 

Thank you for understanding, Stay safe and well, Team DAGCAS.

 
 
 
Ways to get help
 
Drop-in

Come along to one of our drop-in sessions, we are here to help everyone.

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Helpline & Webchat

Help to Claim A new helpline service for people who need help making a Universal Credit claim and get their first payment on time and in full. People can access…

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Phone and email advice

We also provide assistance via telephone and email.

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Request a home visit

Our CAB advisors provide a home visit service for those unable to travel.

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All our advice is:
Free
Confidential
Impartial
For Everyone
 
Who we are

DAGCAS provides free confidential advice and assistance to the public via its three Citizens Advice Bureaux.

Volunteer for Us

Volunteers are vital to the running of DAGCAS – find out more about to how volunteer with us.

 
Glasgow Outreach - Kinship Care
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SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING

South of Scotland Labour MSP Colin Smyth has praised the vital work of Dumfries and Galloway Citizens Advice Service (DAGCAS) following a recent visit to the Annan branch. He has also called for local people to consider volunteering for DAGCAS,…

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EU Citizens Support Scheme

Dumfries and Galloway Citizens Advice Service (DAGCAS) launches a new service to assist EU Citizens and their family members with the EU Settlement Scheme.

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UPDATE: COVID-19

The Government and NHS are well prepared to deal and contain the spread of COVID-19. Dumfries and Galloway Citizens Advice Service are also doing our best to comply with government guidance, to remain open.  We will continue to deliver our…

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