WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WITH PRIORITY ISSUES

For the week commencing 6 July 2020 our bureaux are open for appointments and a drop in service from 10 am-12 noon and 2pm -4pm, Monday- Friday.

We must stress that we are expecting high demand and would request that if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

We would ask clients who are experiencing symptoms associated with coronavirus or are living with someone who is to not attend any of our bureaux. Those that do will have to follow the procedures that have been put in place to maintain a safe and healthy environment.

We will of course continue to follow government guidelines and these arrangements will be subject to on-going review.

We are extra busy during these challenging times and appreciate your patience.

People can access our essential services:


Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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I have been affected by Coronavirus, can I claim benefits? Dumfries and Galloway Citizens Advice Service Opens Bureaux Having problems getting your furlough pay? Do you want a refund because of coronavirus? Holiday cancelled due to COVID-19 Are you struggling to pay your rent? Struggling to pay your mortgage? Are you worried about being evicted? If you’re struggling to pay your bills Meet Alistair- Volunteer Solicitor Meet Irina- Volunteer Trainee Generalist Adviser Meet Kirsten- Volunteer Generalist Adviser Meet Derek- Volunteer Generalist Adviser Meet Stacey- Volunteer Generalist Adviser Meet Robert-Volunteer Generalist Adviser Meet Colin – Volunteer Generalist Adviser Meet Janice- Volunteer Generalist Adviser Volunteers’ Week 1-7 June 2020 Are you worried about working due to COVID-19? Do you need to be off work to care for someone? Help for domestic abuse May Bank Holiday (VE Day) Kinship Care and Coronavirus I’m an Eu Citizen, what does Brexit means for me? What if an employee has more than one job? Can they still be furloughed? Struggling to pay back money you owe? My employer has asked me to return to work after 3 weeks of furlough, do I have to return? I can’t go to work because I need to look after my child, but my boss is threatening to sack me if I don’t. What should I do? My boss is forcing me to go to work but I’m scared of coronavirus. What should I do? My employer has drastically reduced my hours? Can I be furloughed? Does your relative/neighbour/friend need advice and help? They don’t have a phone or access to internet? Going to work “Thank you for you help, we are now well on the road to getting my mum some much needed help” Do you think shops are acting unfairly? Support for those at high COVID-19 risk I am a trades person, can I go into a customer’s house to do emergency work? Claim for your employees’ wages through the Coronavirus Job Retention Scheme Support for other forms of gender-based violence More Support for women, men, LGBT+ community, Ethnic Minority, Students and non UK citizens affected by domestic abuse… Press Release- 07/04/2020 Are you a young person? Are you worried about your health and well being? ⚠️ Warning Suspicious Email ⚠️ Managing money in the current crisis Struggling to pay your energy bills? Advice for businesses If you think shops aren’t acting fairly If you’re planning to travel abroad If you need to take time off to look after your children School closures and key workers Changes to benefits If you’re extremely vulnerable because of a medical condition Staying at home Watch out for coronavirus scams Health advice Caring for you mental health COVID-19 FAQ Furlough Staff Easter Break Is Coronavirus impacting your life? PRESS RELEASE UPDATE: COVID-19 SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING ARE YOU AN EU CITIZEN AND DO YOU WANT TO STAY IN SCOTLAND? PRESS RELEASE Scottish Gas (British Gas) Prepayment Keys / Cards Immediate Care Practitioner Course- Psychological First Aid Training 🎄🎄STEWARTRY FESTIVE SERVICE 🎄🎄 Our Christmas Opening Hours Energy Best Deal 💸🔌 Changing your energy supplier is easy and can save you money 💡💷💳 Eu Citizen feeling in the dark about Brexit? New Communications and Volunteer Manager for Dumfries and Galloway Citizens Advice Service Free Screening of “I, Daniel Blake” Help to Claim and Money Talk Team- Challenging Poverty! Annan Kinship Carers Support Group – New Members Wanted Challenge Poverty Week – Warm Home Discount Advice Session Information for ex-employees of Border Cars Volunteer For Us Susan Completes Generalist Training EU Citizens Support Scheme Glasgow Outreach – Kinship Care New Chief Executive Officer for Dumfries and Galloway Citizens Advice Service Debt Awareness Universal Credit Help to Claim Service Press release Best Start Grant
 
Latest update: COVID-19
Latest Campaigns
 
 
Volunteers' Week 1-7 June 2020

This week is Volunteers’ Week and we’ll be celebrating our amazing volunteers across social media and our website all week. We will use Volunteers’ Week to focus on our thanks,…

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UPDATE: COVID-19

The Government and NHS are well prepared to deal and contain the spread of COVID-19. Dumfries and Galloway Citizens Advice Service are also doing our best to comply with government…

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Energy Best Deal

Dumfries and Galloway Citizens Advice Service (DAGCAS) launches a new service, Energy Best Deal. Energy Best Deal is here to help clients save money by finding them the best energy…

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WE ARE OPENING OUR BUREAUX

From the 6th July 2020 our bureaux are open for appointments and a drop-in service from 10 am-12 noon and 2pm -4pm, Monday- Friday.

We are expecting high demand and request that if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

If you or someone in your household are experiencing symptoms associated with coronavirus please DO NOT attend any of our bureaux.

People attending our bureaus will have to follow the procedures that have been put in place to maintain a safe and healthy environment.

People can access our essential services:

  • By telephone at 0300 303 4321 (Free from Landlines but from mobile may vary)
  • By email,  fill out and send online enquiry form.
  • Universal Credit Help to Claim service at 0800 023 2581
  • Money Talk Team (financial capability support) at 0800 085 7145
  • Use our information system to find out the answer to your Citizens Advice enquiries
 
 
 
Ways to get help
 
Book an appointment

For further assistance book an appointment with one of our advisors in a DAGCAS office.

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Request a home visit

Our CAB advisors provide a home visit service for those unable to travel.

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Helpline & Webchat

Help to Claim A new helpline service for people who need help making a Universal Credit claim and get their first payment on time and in full. People can access…

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Phone and email advice

We also provide assistance via telephone and email.

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All our advice is:
Free
Confidential
Impartial
For Everyone
 
Who we are

DAGCAS provides free confidential advice and assistance to the public via its three Citizens Advice Bureaux.

Who we are
Volunteer for Us

Volunteers are vital to the running of DAGCAS – find out more about to how volunteer with us.

Volunteer for Us
 
Susan Completes Generalist Training

We were delighted to see Susan Little finish her training to become a generalist adviser at DAGCAS recently. Well done Susan. If you would like information on how to become an adviser with us then contact us on 03003034321 or…

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COVID-19 FAQ Furlough Staff

We have had an increased number of calls and emails asking about the option of ‘Furloughing Staff’. We’ve put together this Q&A which we hope will answer any questions you may have at this time.  1: Can all staff be…

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My boss is forcing me to go to work but I’m scared of coronavirus. What should I do?

Employers must make all efforts to help people to work from home where possible, as this will help limit the spread of the virus by reducing the amount of contact between people. In some circumstances this may be impossible –…

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Meet Alistair- Volunteer Solicitor

Alistair Wallace- Volunteer Solicitor at our Dumfries Headquarters.  Alistair Wallace joined DAGCAS’ In Court Advice Project in September 2019 as a volunteer Solicitor with a keen interest in inequality, injustice and discrimination. He undertook all the necessary Volunteer Generalist Adviser…

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Tel: 0300 303 4321




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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
Scottish Charity Number SC027107 Dumfries & Galloway Citizens Advice Service is a limited by Guarantee No. 179254
Registered office at 81-85 Irish Street Dumfries DG1 2PQ
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