WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WTH PRIORITY ISSUES

We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to stop all face to face contact with the public across all our bureaus and outreach clinics.

We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, finance and other benefits.

We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.

To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.

People can access our essential services:


Find out more about Coronavirus πŸ‘‰nhsinform.scot/coronavirus

πŸ’™πŸ’›  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens AdviceπŸ’™πŸ’›

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Newton Stewart Sanquhar Kelloholm North West Resource Centre Midpark Hospital Kirkcudbright Dalbeattie Castle Douglas DGRI Drop-in-Clinic Cancer Information and Support Centre Moffat Langholm Annan CAB Stranraer CAB Dumfries CAB (Headquarters)
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Home | Who we are

Who we are

Dumfries and Galloway Citizens Advice Service (DAGCAS) is an independent charity. DAGCAS provides free confidential advice and assistance to the public via its three Citizens Advice Bureaux, which are located in Annan,  Dumfries and Stranraer. 

In addition, outreach advice sessions are provided in Annandale and Eskdale, Dumfries (hospitals), Upper Nithsdale, Wigtownshire and Stewartry.

Our volunteer advisers are trained to help with a wide-range of issues including Benefits advice, Consumer rights, Debt, Employment, Court appointments, Housing and homelessness, Immigration, NHS complaints, and Relationships.

 
Board of Directors
Board of Directors< - Dumfries and Galloway Citizen Advice Service

DAGCAS is governed by a board of directors and has a number full-time and part-time employees.

Who Funds Us
Who Funds Us< - Dumfries and Galloway Citizen Advice Service

DAGCAS relies on funding from external sources including councils and government bodies.

Locations
Locations< - Dumfries and Galloway Citizen Advice Service

DAGCAS has both permanent offices and outreach clinics spread across Dumfries and Galloway.

Subject Access Request Form
Subject Access Request Form< - Dumfries and Galloway Citizen Advice Service

DAGCAS uses your personal data to help improve the service you receive. You can request access to this here.

 
Ways to get help
 
Drop-in

Come along to one of our drop-in sessions, we are here to help everyone.

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Helpline & Webchat

Help to Claim A new helpline service for people who need help making a Universal Credit claim and get their first payment on time and in full. People can access…

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Book an appointment

For further assistance book an appointment with one of our advisors in a DAGCAS office.

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Request a home visit

Our CAB advisors provide a home visit service for those unable to travel.

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