WE ARE OPEN

In all, since March 2020, we have dealt with 15556 client contacts with almost 30000 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE.  

DAGCAS is complying with government guidance to help contain the spread of COVID-19.  

We are now OPEN for face-to-face appointments and a drop-in service.  However, if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.  

We will deliver an essential service that focuses on telephone, webchat and email enquiries.  

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website.  

For the latest Government Guidance on new stay at home regulations in effect, click here.  

Find out more about Coronavirus by visiting nhs inform.  

You can access our essential services:  

We are extra busy during these challenging times and appreciate your patience. 

💙💛  Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | General Advice

General Advice

Struggling to pay your household bills?
13th January 2021

Overwhelmed with money worries? Check if you could be paying less on your bills or if you’re missing out on extra income. Our money map tool has done all the hard work for you by pulling together online sources to…

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Coronavirus - getting benefits if you’re self-isolating

If you can’t work because you’re self-isolating, you might be able to get: a self-isolation support grant from your local councilStatutory Sick Pay (SSP) from your employerEmployment and Support Allowance (ESA) from the government You can’t get SSP and ESA…

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Check if your redundancy is fair
9th November 2020

You might be told you’re at risk of redundancy if your employer has one or more jobs they can’t afford or no longer need. Your employer has a lot of freedom to choose who they make redundant, but there are…

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Check if you can get a free TV licence
19th August 2020

You might be able to get a free TV licence if someone in your household gets Pension Credit. To get the discount, both of the following must apply to the licence holder: they’re 75 years or olderthey get Pension Credit…

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Help for domestic abuse
7th May 2020

Click here to exit this page quickly If you’ve been threatened or feel unsafe Call the police on 999 to get protection immediately.  Ask the police to refer you to specialist domestic abuse support or phone Scotland’s Domestic Abuse and Forced Marriage Helpline…

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I'm an Eu Citizen, what does Brexit means for me?
27th April 2020

Our EU Citizen support project is still actively helping EU citizens apply to the EU Settlement Scheme via telephone and email. Our Free Helpline remains open 9am-5pm, Mon-Fri, 0800 916 9847. Our EU Advisers will provide advice over the phone…

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Does your relative/neighbour/friend need advice and help? They don’t have a phone or access to internet?
17th April 2020

You can help them contact us. We are engaging with the people who can get in touch with us, but what about the most vulnerable people who don’t own a mobile or don’t have access to the internet? How can…

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Support for other forms of gender-based violence
9th April 2020

Domestic abuse is often linked with other forms of gender-based violence and abuse. Read our advice if you’ve experienced:  intimate photos or videos being shared – read our advice on what to do if your intimate photos or videos are shared without…

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More Support for women, men, LGBT+ community, Ethnic Minority, Students and non UK citizens affected by domestic abuse...

More support if you’re a woman The Scottish Women’s Rights Centre can help you with free legal advice, for example about court orders to protect your from abuse and reporting the abuser to the police. They have face-to-face legal clinics…

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Are you a young person? Are you worried about your health and well being?
7th April 2020

Cool2Talk. Confidential. Anonymous. For young people aged 12-26 across Dumfries & Galloway. cool2talk provide a safe space where young people can get their questions answered accurately and without judgement. Cool2talk respond to all questions within 24 hours. Cool2talk provides a confidential service.…

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Managing money in the current crisis

You may be worried about a recent loss or reduction in income. This will inevitably lead to concerns about how you are going to pay your bills. When you are worried that you may not have enough money to pay…

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Struggling to pay your energy bills?
6th April 2020

Speak to your energy supplier as soon as you can. You might be able to set up a payment plan with them to help spread the cost of your bills. Find out more about what to do if you’re struggling to…

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ARE YOU AN EU CITIZEN AND DO YOU WANT TO STAY IN SCOTLAND?
10th January 2020

Are you EU citizen living in Scotland? Do you want to know more about EU Settlement Scheme? About this Event Join us in the information session to find out more about: What the EU Settlement Scheme is.When and how to…

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