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Complaints Procedures
If your experience at Dumfries & Galloway Citizens Advice Service (D&G CAS) has not met your expectations, you can make a complaint. We are always open to feedback and looking for ways to improve our service.
It’s important to us that, if something is not right, we know about it so that we can make the situation better. We keep all complaints completely confidential and separate from any advice records that we have for you.
If you want to make a complaint, you can do so using one of the following complaints procedures depending on the type of complaint that you would like to make. There are two separate Complaints Procedures and Forms:
- For complaints about general processes and/or advice, please click here.
This will give you access to a document explaining the general complaints process, including the general complaints form.
- For complaints about fundraising activities please click here.
This will give you access to a document explaining the fundraising complaints process, including the fundraising complaints form.
