Support through Energy Price Cap increase
7th October 2024Following the increase in the Energy Price Cap the average increase in price for people will be £10 for every £100 spent on energy. This will of course have a huge impact for many people already struggling with their energy bills.
The Safe and Warm service can support people to look at their tariffs and explain the things that people should look at when considering fixing their tariff or moving from one tariff to another, or one company to another.
We can support people to use their energy in the most efficient way and look at any energy saving measures that could be accessed.
The service also aims to provide holistic advice and support, as well as signposting clients to specialist advisers in the CAB for support with issues other than energy. In particular, to maximise their incomes.
The main areas in which this service can support clients include:
- energy efficiency advice
- how to read meters and/or bills
- payment methods
- raising disputes with suppliers about back billing or other complex issues
- resolving energy billing and debt issues
- taking forward complaints about an energy supplier or distributor on a client’s behalf
- referrals to Home Energy Scotland (HES)
- supporting vulnerable clients to register on the relevant Priority Services Register
- providing information and advice about emergency funds, housing support, food vouchers to support with immediate need, managing household outgoings.
- carbon monoxide (CO) safety awareness
- CO awareness group sessions for clients and/or frontline workers
Please contact us for further details.
Back to News