WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WITH PRIORITY ISSUES

For the week commencing 6 July 2020 our bureaux are open for appointments and a drop in service from 10 am-12 noon and 2pm -4pm, Monday- Friday.

We must stress that we are expecting high demand and would request that if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

We would ask clients who are experiencing symptoms associated with coronavirus or are living with someone who is to not attend any of our bureaux. Those that do will have to follow the procedures that have been put in place to maintain a safe and healthy environment.

We will of course continue to follow government guidelines and these arrangements will be subject to on-going review.

We are extra busy during these challenging times and appreciate your patience.

People can access our essential services:


Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | COVID-19

COVID-19

I have been affected by Coronavirus, can I claim benefits?
3rd July 2020

If you’ve been affected by coronavirus, you might be able to claim benefits or get more money on your current benefits.  This might be because you:  are self-isolating because you have coronavirus or symptoms of coronavirus – find out more about…

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Having problems getting your furlough pay?
1st July 2020

There are things you can do if you: haven’t had any furlough pay yet but think you should havethink you’ve been paid the wrong amountthink your employer is keeping your furlough pay and not giving it to you It’s a…

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Do you want a refund because of coronavirus?
16th June 2020

If something you were planning to do has been cancelled because of coronavirus, there might be things you can do. For example, if you had travel plans or were going to an event. You should check the website of the…

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Holiday cancelled due to COVID-19

If you’re planning to travel abroad Government advice is not to travel right now unless you really have to – you can read the latest travel guidance on GOV.UK. If you were meant to travel  If your booking is cancelled because of…

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Are you struggling to pay your rent?
4th June 2020

You should explain the situation to your landlord straight away – they might give you more time to pay. You still need to pay your rent. If you’ve fallen behind with your rent, you should start dealing with rent arrears. You…

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Struggling to pay your mortgage?

If you ask your mortgage provider, they might agree to pause your mortgage payments for 3 months. This is called a ‘payment deferral’. You can ask for a payment deferral for somewhere you live or somewhere you’ve bought to let.…

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Are you worried about being evicted?

Unless you live with your landlord, they can’t evict you without following the correct legal procedure in either the sheriff court or the First-tier Tribunal, depending on the type of tenancy you have. If your landlord changes the locks or…

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If you're struggling to pay your bills

This includes things like your rent, mortgage, energy or council tax. Check what help you can get if you’re struggling to pay your bills.  You might be able to claim benefits, or get more money if you’re already getting benefits. This…

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Are you worried about working due to COVID-19?
7th May 2020

If you’re worried about work because of coronavirus, there are: things your employer should be doing to make sure you’re safeways you might be able to keep getting paid if you decide not to work You might still have to…

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Do you need to be off work to care for someone?

You might be able to get help if you’re off work caring for someone who is normally looked after another way. This might be because your child’s school is closed or an older person’s carer can’t come. You might be…

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Help for domestic abuse

Click here to exit this page quickly If you’ve been threatened or feel unsafe Call the police on 999 to get protection immediately.  Ask the police to refer you to specialist domestic abuse support or phone Scotland’s Domestic Abuse and Forced Marriage Helpline…

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Kinship Care and Coronavirus
27th April 2020

What is Kinship Care? All across Dumfries & Galloway, grandparents, aunts, uncles and family friends look after children because their biological parents are unable to do so. People who look after children in these circumstances are known as ‘Kinship Carers’.…

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I'm an Eu Citizen, what does Brexit means for me?

Our EU Citizen support project is still actively helping EU citizens apply to the EU Settlement Scheme via telephone and email. Our Free Helpline remains open 9am-5pm, Mon-Fri, 0800 916 9847. Our EU Advisers will provide advice over the phone…

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