WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WITH PRIORITY ISSUES

The Government have now placed further Coronavirus restrictions BUT WE ARE STILL OPEN.

From 22nd March 2020, we have provided a service and helped over 7000 people with 10326 different issues. We have helped clients gain £3.7 million; this is money that in all likelihood is being reinvested in our communities. WE CAN HELP MANY MORE.

We are OPEN for appointments and a drop-in service from:

Monday- Thursday: 9:30am-4:30pm (closed 12:30-1:30pm)

Friday: 9:30am-4pm (closed 12:30-1:30pm)

We are expecting high demand and would request that if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

If you are experiencing symptoms associated with coronavirus or are living with someone who is please do not attend any of our bureaux.

We will of course continue to follow government guidelines and these arrangements will be subject to on-going review.

You can access our essential services:

We are extra busy during these challenging times and appreciate your patience.

Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Press Release- End of Furlough Scheme Support Having problems getting your furlough pay? We don’t want to alarm you Smart Meters and tackling fuel poverty Challenge Poverty Week 2020 Student housing – ending your agreement in halls D&G HandyVan UPDATE: CORONAVIRUS Meet Our new Smart Energy Adviser… Stop getting nuisance calls and texts Free online awareness sessions about the EU Settlement Scheme and the impact of Brexit for EU Citizens. Learn more about Laura Grierson, our Energy Adviser based in Dumfries. Meet Pam our new Energy Adviser based in Stranraer. Say Hello to Fergus, our new Anti Poverty Adviser in Stranraer Meet Simon, our Dumfries Anti Poverty Adviser. Meet Lynne, our new Anti Poverty Advisers based in Annan. Struggling with your energy bills? Check if you can get a free TV licence I have been affected by Coronavirus, can I claim benefits? Dumfries and Galloway Citizens Advice Service Opens Bureaux Do you want a refund because of coronavirus? Holiday cancelled due to COVID-19 Are you struggling to pay your rent? Struggling to pay your mortgage? Are you worried about being evicted? If you’re struggling to pay your bills Meet Alistair- Volunteer Solicitor Meet Irina- Volunteer Trainee Generalist Adviser Meet Kirsten- Volunteer Generalist Adviser Meet Derek- Volunteer Generalist Adviser Meet Stacey- Volunteer Generalist Adviser Meet Robert-Volunteer Generalist Adviser Meet Colin – Volunteer Generalist Adviser Meet Janice- Volunteer Generalist Adviser Are you worried about working due to COVID-19? Do you need to be off work to care for someone? Help for domestic abuse May Bank Holiday (VE Day) Kinship Care and Coronavirus I’m an Eu Citizen, what does Brexit means for me? What if an employee has more than one job? Can they still be furloughed? Struggling to pay back money you owe? My employer has asked me to return to work after 3 weeks of furlough, do I have to return? I can’t go to work because I need to look after my child, but my boss is threatening to sack me if I don’t. What should I do? My boss is forcing me to go to work but I’m scared of coronavirus. What should I do? My employer has drastically reduced my hours? Can I be furloughed? Does your relative/neighbour/friend need advice and help? They don’t have a phone or access to internet? Going to work “Thank you for you help, we are now well on the road to getting my mum some much needed help” Do you think shops are acting unfairly? Support for those at high COVID-19 risk I am a trades person, can I go into a customer’s house to do emergency work? Claim for your employees’ wages through the Coronavirus Job Retention Scheme Support for other forms of gender-based violence More Support for women, men, LGBT+ community, Ethnic Minority, Students and non UK citizens affected by domestic abuse… Press Release- 07/04/2020 Are you a young person? Are you worried about your health and well being? ⚠️ Warning Suspicious Email ⚠️ Managing money in the current crisis Struggling to pay your energy bills? Advice for businesses If you think shops aren’t acting fairly If you’re planning to travel abroad If you need to take time off to look after your children School closures and key workers Changes to benefits If you’re extremely vulnerable because of a medical condition Staying at home Watch out for coronavirus scams Health advice Caring for you mental health COVID-19 FAQ Furlough Staff Easter Break Is Coronavirus impacting your life? PRESS RELEASE SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING ARE YOU AN EU CITIZEN AND DO YOU WANT TO STAY IN SCOTLAND? PRESS RELEASE Scottish Gas (British Gas) Prepayment Keys / Cards Immediate Care Practitioner Course- Psychological First Aid Training 🎄🎄STEWARTRY FESTIVE SERVICE 🎄🎄 Our Christmas Opening Hours 💸🔌 Changing your energy supplier is easy and can save you money 💡💷💳 Eu Citizen feeling in the dark about Brexit? New Communications and Volunteer Manager for Dumfries and Galloway Citizens Advice Service Free Screening of “I, Daniel Blake” Help to Claim and Money Talk Team- Challenging Poverty! Annan Kinship Carers Support Group – New Members Wanted Challenge Poverty Week – Warm Home Discount Advice Session Information for ex-employees of Border Cars Volunteer For Us Susan Completes Generalist Training EU Citizens Support Scheme Glasgow Outreach – Kinship Care New Chief Executive Officer for Dumfries and Galloway Citizens Advice Service Debt Awareness Universal Credit Help to Claim Service Press release Best Start Grant UPDATE: COVID-19
 
Home | COVID-19

COVID-19

Having problems getting your furlough pay?
15th October 2020

There are things you can do if you: haven’t had any furlough pay yet but think you should havethink you’ve been paid the wrong amountthink your employer is keeping your furlough pay and not giving it to you It’s a…

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Student housing - ending your agreement in halls
28th September 2020

Coronavirus – ending your agreement in halls early You can end your student tenancy agreement in halls or purpose-built student accommodation early, for a reason relating to coronavirus.  To end the tenancy because of coronavirus, you’ll need to tell your…

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Stop getting nuisance calls and texts
10th September 2020

Stop getting nuisance calls There are some actions you can take to stop getting nuisance calls that you don’t want. You shouldn’t get nuisance calls if you didn’t give the caller your number – for example: cold calls trying to…

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I have been affected by Coronavirus, can I claim benefits?
3rd July 2020

If you’ve been affected by coronavirus, you might be able to claim benefits or get more money on your current benefits.  This might be because you:  are self-isolating because you have coronavirus or symptoms of coronavirus – find out more about…

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Do you want a refund because of coronavirus?
16th June 2020

If something you were planning to do has been cancelled because of coronavirus, there might be things you can do. For example, if you had travel plans or were going to an event. You should check the website of the…

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Holiday cancelled due to COVID-19

If you’re planning to travel abroad Government advice is not to travel right now unless you really have to – you can read the latest travel guidance on GOV.UK. If you were meant to travel  If your booking is cancelled because of…

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Are you struggling to pay your rent?
4th June 2020

You should explain the situation to your landlord straight away – they might give you more time to pay. You still need to pay your rent. If you’ve fallen behind with your rent, you should start dealing with rent arrears. You…

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Struggling to pay your mortgage?

If you ask your mortgage provider, they might agree to pause your mortgage payments for 3 months. This is called a ‘payment deferral’. You can ask for a payment deferral for somewhere you live or somewhere you’ve bought to let.…

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Are you worried about being evicted?

Unless you live with your landlord, they can’t evict you without following the correct legal procedure in either the sheriff court or the First-tier Tribunal, depending on the type of tenancy you have. If your landlord changes the locks or…

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If you're struggling to pay your bills

This includes things like your rent, mortgage, energy or council tax. Check what help you can get if you’re struggling to pay your bills.  You might be able to claim benefits, or get more money if you’re already getting benefits. This…

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Are you worried about working due to COVID-19?
7th May 2020

If you’re worried about work because of coronavirus, there are: things your employer should be doing to make sure you’re safeways you might be able to keep getting paid if you decide not to work You might still have to…

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Do you need to be off work to care for someone?

You might be able to get help if you’re off work caring for someone who is normally looked after another way. This might be because your child’s school is closed or an older person’s carer can’t come. You might be…

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Help for domestic abuse

Click here to exit this page quickly If you’ve been threatened or feel unsafe Call the police on 999 to get protection immediately.  Ask the police to refer you to specialist domestic abuse support or phone Scotland’s Domestic Abuse and Forced Marriage Helpline…

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