WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WTH PRIORITY ISSUES

We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to paused all face to face contact with the public across all our bureaus and outreach clinics.

We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, debt, finance and other benefits.

We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.

To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.

People can access our essential services:


Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | COVID-19

COVID-19

Are you worried about working due to COVID-19?
7th May 2020

If you’re worried about work because of coronavirus, there are: things your employer should be doing to make sure you’re safeways you might be able to keep getting paid if you decide not to work You might still have to…

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Do you need to be off work to care for someone?

You might be able to get help if you’re off work caring for someone who is normally looked after another way. This might be because your child’s school is closed or an older person’s carer can’t come. You might be…

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Help for domestic abuse

Click here to exit this page quickly If you’ve been threatened or feel unsafe Call the police on 999 to get protection immediately.  Ask the police to refer you to specialist domestic abuse support or phone Scotland’s Domestic Abuse and Forced Marriage Helpline…

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Holiday cancelled due to COVID-19
1st May 2020

If you’re planning to travel abroad Government advice is not to travel right now unless you really have to – you can read the latest travel guidance on GOV.UK. If you’ve booked a holiday If you already have a holiday booked it’s…

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Kinship Care and Coronavirus
27th April 2020

What is Kinship Care? All across Dumfries & Galloway, grandparents, aunts, uncles and family friends look after children because their biological parents are unable to do so. People who look after children in these circumstances are known as ‘Kinship Carers’.…

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I'm an Eu Citizen, what does Brexit means for me?

Our EU Citizen support project is still actively helping EU citizens apply to the EU Settlement Scheme via telephone and email. Our Free Helpline remains open 9am-5pm, Mon-Fri, 0800 916 9847. Our EU Advisers will provide advice over the phone…

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What if an employee has more than one job? Can they still be furloughed?
23rd April 2020

Staff members can be furloughed from each job or furloughed from one and not the other. Contracts between the staff member and their respective employers are separate and so the scheme will apply separately. Each employer will only be able…

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Struggling to pay back money you owe?

If you’re worried about people you owe money to taking steps to get the money back or you’re thinking of applying for bankruptcy (sequestration), a protected trust deed or the debt arrangement scheme (DAS) you can apply for a moratorium,…

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Are you struggling to pay your rent?

You should explain the situation to your landlord straight away – they might give you more time to pay. You still need to pay your rent. If you’ve fallen behind with your rent, you should start dealing with rent arrears. You…

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Struggling to pay your mortgage?

If you can’t pay your mortgage If you ask your mortgage provider, they might agree to pause your mortgage payments for up to six months. This is called a ‘payment holiday’. You can ask for a payment holiday for somewhere…

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My employer has asked me to return to work after 3 weeks of furlough, do I have to return?
21st April 2020

Furlough is for those who cannot work or for those where there is no work or if they cannot work from home. This is a frequently asked question at the moment. It seems a lot of employers have taken furlough…

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I can’t go to work because I need to look after my child, but my boss is threatening to sack me if I don’t. What should I do?

We would urge employers to take socially responsible decisions and listen to the concerns of their workforce – particularly when they have childcare responsibilities. Employers and employees should come to an agreement about these arrangements.. Employees who are unable to…

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My boss is forcing me to go to work but I’m scared of coronavirus. What should I do?

Employers must make all efforts to help people to work from home where possible, as this will help limit the spread of the virus by reducing the amount of contact between people. In some circumstances this may be impossible –…

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