WE ARE STILL HERE FOR TELEPHONE, EMAIL ENQUIRIES & WEBCHAT

In all, during 2020, we have dealt with 15556 client contacts with 22152 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE.

DAGCAS is complying with government guidance to help contain the spread of COVID-19. Due to the sharp rise in Coronavirus cases in Annandale and Wigtownshire our bureau in Annan, Stranraer and the Stewartry will STOP face to face contact with the public. However, Dumfries will remain open as of 6 January for appointments and a drop-in service.

If you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

We will deliver an essential service that focuses on telephone, webchat and email enquiries.

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website.

For the latest Government Guidance on new stay at home regulations in effect, click here.

Find out more about Coronavirus by visiting nhs inform.

You can access our essential services:

By telephone at 0300 303 4321 (Free from Landlines but from mobile may vary)
By email, fill out and send online enquiry form.
Universal Credit Help to Claim service at 0800 023 2581or click here to Webchat.
Money Talk Team (check if you can maximise your income) at 0800 085 7145 or click here to Webchat.
Use our information system to find out the answer to your Citizens Advice enquiries

We are extra busy during these challenging times and appreciate your patience.

💙💛 Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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Call us: 0300 303 4321

Locations

Newton Stewart Sanquhar Kelloholm North West Resource Centre Midpark Hospital Kirkcudbright Dalbeattie Castle Douglas DGRI Drop-in-Clinic Cancer Information and Support Centre Moffat Langholm Annan CAB Stranraer CAB Dumfries CAB (Headquarters)

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Posts

PRESS RELEASE Congratulations to Kieran in his new role as a Financial Capability Adviser and Anti-Poverty Adviser. Big Energy Saving Month Campaign 2021 Struggling to pay your household bills? Coronavirus – if you need to be off work to care for someone Coronavirus – getting benefits if you’re self-isolating Service Update SERVICE UPDATE: CORONAVIRUS Festive Period Opening Hours Annual Report 2019-2020 PASS Helpline Adviser Vacancy BENEFITS ADVISER VACANCY Updates from Social Security Scotland Check if your redundancy is fair ANNUAL GENERAL MEETING Press Release- End of Furlough Scheme Support Having problems getting your furlough pay? We don’t want to alarm you Smart Meters and tackling fuel poverty Challenge Poverty Week 2020 Student housing – ending your agreement in halls D&G HandyVan UPDATE: CORONAVIRUS Meet Our new Smart Energy Adviser… Stop getting nuisance calls and texts Free online awareness sessions about the EU Settlement Scheme and the impact of Brexit for EU Citizens. Learn more about Laura Grierson, our Energy Adviser based in Dumfries. Meet Pam our new Energy Adviser based in Stranraer. Say Hello to Fergus, our new Anti Poverty Adviser in Stranraer Meet Simon, our Dumfries Anti Poverty Adviser. Meet Lynne, our new Anti Poverty Advisers based in Annan. Struggling with your energy bills? Check if you can get a free TV licence I have been affected by Coronavirus, can I claim benefits? Dumfries and Galloway Citizens Advice Service Opens Bureaux Do you want a refund because of coronavirus? Holiday cancelled due to COVID-19 Are you struggling to pay your rent? Struggling to pay your mortgage? Are you worried about being evicted? If you’re struggling to pay your bills Meet Alistair- Volunteer Solicitor Meet Irina- Volunteer Trainee Generalist Adviser Meet Kirsten- Volunteer Generalist Adviser Meet Derek- Volunteer Generalist Adviser Meet Stacey- Volunteer Generalist Adviser Meet Robert-Volunteer Generalist Adviser Meet Colin – Volunteer Generalist Adviser Meet Janice- Volunteer Generalist Adviser Are you worried about working due to COVID-19? Do you need to be off work to care for someone? Help for domestic abuse May Bank Holiday (VE Day) Kinship Care and Coronavirus I’m an Eu Citizen, what does Brexit means for me? What if an employee has more than one job? Can they still be furloughed? Struggling to pay back money you owe? My employer has asked me to return to work after 3 weeks of furlough, do I have to return? I can’t go to work because I need to look after my child, but my boss is threatening to sack me if I don’t. What should I do? My boss is forcing me to go to work but I’m scared of coronavirus. What should I do? My employer has drastically reduced my hours? Can I be furloughed? Does your relative/neighbour/friend need advice and help? They don’t have a phone or access to internet? Going to work “Thank you for you help, we are now well on the road to getting my mum some much needed help” Do you think shops are acting unfairly? Support for those at high COVID-19 risk I am a trades person, can I go into a customer’s house to do emergency work? Claim for your employees’ wages through the Coronavirus Job Retention Scheme Support for other forms of gender-based violence More Support for women, men, LGBT+ community, Ethnic Minority, Students and non UK citizens affected by domestic abuse… Press Release- 07/04/2020 Are you a young person? Are you worried about your health and well being? ⚠️ Warning Suspicious Email ⚠️ Managing money in the current crisis Struggling to pay your energy bills? Advice for businesses If you think shops aren’t acting fairly If you’re planning to travel abroad If you need to take time off to look after your children School closures and key workers Changes to benefits If you’re extremely vulnerable because of a medical condition Staying at home Watch out for coronavirus scams Health advice Caring for you mental health COVID-19 FAQ Furlough Staff Easter Break Is Coronavirus impacting your life? PRESS RELEASE SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING ARE YOU AN EU CITIZEN AND DO YOU WANT TO STAY IN SCOTLAND? PRESS RELEASE Scottish Gas (British Gas) Prepayment Keys / Cards Immediate Care Practitioner Course- Psychological First Aid Training 🎄🎄STEWARTRY FESTIVE SERVICE 🎄🎄 Our Christmas Opening Hours 💸🔌 Changing your energy supplier is easy and can save you money 💡💷💳 Eu Citizen feeling in the dark about Brexit? New Communications and Volunteer Manager for Dumfries and Galloway Citizens Advice Service Free Screening of “I, Daniel Blake” Help to Claim and Money Talk Team- Challenging Poverty! Annan Kinship Carers Support Group – New Members Wanted Challenge Poverty Week – Warm Home Discount Advice Session Information for ex-employees of Border Cars Volunteer For Us Susan Completes Generalist Training EU Citizens Support Scheme Glasgow Outreach – Kinship Care New Chief Executive Officer for Dumfries and Galloway Citizens Advice Service Debt Awareness Universal Credit Help to Claim Service Press release Best Start Grant UPDATE: COVID-19

Home | Who we are | Publications

Who we are

Publications

Please find below our updated Coronavirus Health and Safety Policy and Risk Assessment:

Health Safety Policy DAGCAS May2020-Review Download

Coronavirus_Risk_Assessment-Return-to-Work-Review Download

Ways to get help

Drop-in

Come along to one of our drop-in sessions, we are here to help everyone.

Helpline & Webchat

Help to Claim A new helpline service for people who need help making a Universal Credit claim and get their first payment on time and in full. People can access…

Request a home visit

Our CAB advisors provide a home visit service for those unable to travel.

Phone and email advice

We also provide assistance via telephone and email.

Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
Scottish Charity Number SC027107 Dumfries & Galloway Citizens Advice Service is a limited by Guarantee No. 179254
Registered office at 81-85 Irish Street Dumfries DG1 2PQ
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