WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WTH PRIORITY ISSUES

We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to paused all face to face contact with the public across all our bureaus and outreach clinics.

We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, debt, finance and other benefits.

We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.

To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.

People can access our essential services:


Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | What We Do | Work
What We Do

Work

Having a job is an essential part of most people’s lives and when you are in work, you can be faced with many difficult issues. Knowing and understanding what your rights are is very important.

It does not matter whether you are an employer, an employee or self-employed Dumfries & Galloway Citizens Advice Service can assist you with all aspects of employment advice and support. This may include terms and conditions such as holiday entitlement, sick pay, maternity and/or paternity leave. It may be redundancy or dismissal.

In addition to advice on such a broad spectrum of work-related matters we also have two specialist employment support advisers available to provide additional advice and support to help you address your issue.

Online Guides & Resources

Citizens Advice provide a wide resource of advice, information and guidance relating to work and employment issues at the following link:

Work & Employment Resources – Citizens Advice Scotland

 
 
Ways to get help
 
Request a home visit

Our CAB advisors provide a home visit service for those unable to travel.

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Helpline & Webchat

Help to Claim A new helpline service for people who need help making a Universal Credit claim and get their first payment on time and in full. People can access…

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Book an appointment

For further assistance book an appointment with one of our advisors in a DAGCAS office.

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Phone and email advice

We also provide assistance via telephone and email.

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