WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WITH PRIORITY ISSUES

The Government have now placed further Coronavirus restrictions BUT WE ARE STILL OPEN.

From 22nd March 2020, we have provided a service and helped over 7000 people with 10326 different issues. We have helped clients gain £3.7 million; this is money that in all likelihood is being reinvested in our communities. WE CAN HELP MANY MORE.

We are OPEN for appointments and a drop-in service from:

Monday- Thursday: 9:30am-4:30pm (closed 12:30-1:30pm)

Friday: 9:30am-4pm (closed 12:30-1:30pm)

We are expecting high demand and would request that if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

If you are experiencing symptoms associated with coronavirus or are living with someone who is please do not attend any of our bureaux.

We will of course continue to follow government guidelines and these arrangements will be subject to on-going review.

You can access our essential services:

We are extra busy during these challenging times and appreciate your patience.

Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

Close window
Call us: 0300 303 4321
Locations
Newton Stewart Sanquhar Kelloholm North West Resource Centre Midpark Hospital Kirkcudbright Dalbeattie Castle Douglas DGRI Drop-in-Clinic Cancer Information and Support Centre Moffat Langholm Annan CAB Stranraer CAB Dumfries CAB (Headquarters)
Pages
Publications Kinship Care UPDATE: CORONAVIRUS Contact us Eu Citizen feeling in the dark about Brexit? Helpline & Webchat Phone and email advice Request a home visit Book an appointment Drop-in Health Latest Volunteer for Us Fundraise for us Donate Get Involved Referrals Who we help Ways to get help Get Help Family Immigration Housing and Homelessness Law and Courts Work Debt and Money Consumer Rights Benefits Advice Subject Access Request Form Locations Who Funds Us Board of Directors Privacy and Cookie Policy What We Do Who we are Home
Posts
Press Release- End of Furlough Scheme Support Having problems getting your furlough pay? We don’t want to alarm you Smart Meters and tackling fuel poverty Challenge Poverty Week 2020 Student housing – ending your agreement in halls D&G HandyVan UPDATE: CORONAVIRUS Meet Our new Smart Energy Adviser… Stop getting nuisance calls and texts Free online awareness sessions about the EU Settlement Scheme and the impact of Brexit for EU Citizens. Learn more about Laura Grierson, our Energy Adviser based in Dumfries. Meet Pam our new Energy Adviser based in Stranraer. Say Hello to Fergus, our new Anti Poverty Adviser in Stranraer Meet Simon, our Dumfries Anti Poverty Adviser. Meet Lynne, our new Anti Poverty Advisers based in Annan. Struggling with your energy bills? Check if you can get a free TV licence I have been affected by Coronavirus, can I claim benefits? Dumfries and Galloway Citizens Advice Service Opens Bureaux Do you want a refund because of coronavirus? Holiday cancelled due to COVID-19 Are you struggling to pay your rent? Struggling to pay your mortgage? Are you worried about being evicted? If you’re struggling to pay your bills Meet Alistair- Volunteer Solicitor Meet Irina- Volunteer Trainee Generalist Adviser Meet Kirsten- Volunteer Generalist Adviser Meet Derek- Volunteer Generalist Adviser Meet Stacey- Volunteer Generalist Adviser Meet Robert-Volunteer Generalist Adviser Meet Colin – Volunteer Generalist Adviser Meet Janice- Volunteer Generalist Adviser Are you worried about working due to COVID-19? Do you need to be off work to care for someone? Help for domestic abuse May Bank Holiday (VE Day) Kinship Care and Coronavirus I’m an Eu Citizen, what does Brexit means for me? What if an employee has more than one job? Can they still be furloughed? Struggling to pay back money you owe? My employer has asked me to return to work after 3 weeks of furlough, do I have to return? I can’t go to work because I need to look after my child, but my boss is threatening to sack me if I don’t. What should I do? My boss is forcing me to go to work but I’m scared of coronavirus. What should I do? My employer has drastically reduced my hours? Can I be furloughed? Does your relative/neighbour/friend need advice and help? They don’t have a phone or access to internet? Going to work “Thank you for you help, we are now well on the road to getting my mum some much needed help” Do you think shops are acting unfairly? Support for those at high COVID-19 risk I am a trades person, can I go into a customer’s house to do emergency work? Claim for your employees’ wages through the Coronavirus Job Retention Scheme Support for other forms of gender-based violence More Support for women, men, LGBT+ community, Ethnic Minority, Students and non UK citizens affected by domestic abuse… Press Release- 07/04/2020 Are you a young person? Are you worried about your health and well being? ⚠️ Warning Suspicious Email ⚠️ Managing money in the current crisis Struggling to pay your energy bills? Advice for businesses If you think shops aren’t acting fairly If you’re planning to travel abroad If you need to take time off to look after your children School closures and key workers Changes to benefits If you’re extremely vulnerable because of a medical condition Staying at home Watch out for coronavirus scams Health advice Caring for you mental health COVID-19 FAQ Furlough Staff Easter Break Is Coronavirus impacting your life? PRESS RELEASE SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING ARE YOU AN EU CITIZEN AND DO YOU WANT TO STAY IN SCOTLAND? PRESS RELEASE Scottish Gas (British Gas) Prepayment Keys / Cards Immediate Care Practitioner Course- Psychological First Aid Training 🎄🎄STEWARTRY FESTIVE SERVICE 🎄🎄 Our Christmas Opening Hours 💸🔌 Changing your energy supplier is easy and can save you money 💡💷💳 Eu Citizen feeling in the dark about Brexit? New Communications and Volunteer Manager for Dumfries and Galloway Citizens Advice Service Free Screening of “I, Daniel Blake” Help to Claim and Money Talk Team- Challenging Poverty! Annan Kinship Carers Support Group – New Members Wanted Challenge Poverty Week – Warm Home Discount Advice Session Information for ex-employees of Border Cars Volunteer For Us Susan Completes Generalist Training EU Citizens Support Scheme Glasgow Outreach – Kinship Care New Chief Executive Officer for Dumfries and Galloway Citizens Advice Service Debt Awareness Universal Credit Help to Claim Service Press release Best Start Grant UPDATE: COVID-19
 
Home | What We Do | Law and Courts
What We Do

Law and Courts

Dumfries & Galloway Citizens Advice Service understands that your personal circumstances can change suddenly at any time which can bring critical financial and serious lifestyle changes.

Our in-court advice service specialist advisers can help individuals and their families dealing with the worry of legal issues and attending court including Lay Representation in Court for Civil matters.

This service is free, confidential, impartial, independent and non-judgemental which means we always put our clients’ needs first.

 Areas where we can help are:

  • Dispute Resolution – it is often possible to resolve a dispute without the need for legal action.
  • Alternatively, in certain circumstances where this is not possible, individuals can use the Simple Procedure to resolve disputes by going to court – this process is a quicker way to resolve disputes up to £5000. The Simple Procedure claim is made through the Sheriff Court and the process has been designed to be more informal and inexpensive.  Simple Procedure now replaces the Small Claims procedure (and also part of the Summary Cause procedure only where it relates to actions for payment, delivery or for recovery of possession of movable property or actions which order someone to do something specific.)
  • Completion of the Simple Procedure forms which can be obtained from your local Sheriff Clerk’s Office or downloaded from The Scots Court and Tribunals website by ensuring that the guidance rules are followed for this process.

It is important that you know from the outset that there are normally fees payable to the court when your claim is submitted, however, there are some exemptions e.g. if you receive certain state benefits.

We can also help individuals and families who are at risk of losing their home as a result of rent or mortgage arrears or for notices you have received regarding the condition of your property.  In the first instance we can negotiate with your landlord / mortgage lender on your behalf and / or respond to eviction notices.

In all cases we can determine your entitlement to Legal Aid or alternatively provide you with Lay Representation in Sheriff Court under some Summary and Ordinary Cause actions.

Summary Cause

In Scotland the Summary Cause action is heard in a Sheriff Court and used where claims have a monetary value of between £3000 and £5000.  A Summary Cause Action will also be used to seek recovery of possession of heritable property i.e. this is normally used for eviction and repossession cases for rent arrears by either Registered Social Landlords or Private Rented Sector Landlords.  DAGCAS can provide Tenants and Landlords with straightforward practical advice on all Housing issues.

Ordinary Cause

In Scotland the Ordinary Cause action can be heard in a Sheriff Court and is used where claims have a monetary value of over £5000.  DAGCAS normally assists individuals and may be able to provide Lay Representation under the Ordinary Cause Action for matters relating to repossession of a mortgaged property or an action for sequestration (bankruptcy)

In all cases we can advise individuals on Sheriff Court Fees, Court Processes and Fee Exemptions if applicable.

Dumfries & Galloway Citizens Advice Service provides local people with the support they need by building positive relationships with all our partner support agencies to ensure that the best strategies and outcomes are obtained which are focused on assisting our clients, resolving problems and preventing the same situation arising in the future.

For more information contact us now on 0300 303 4321 or use our online enquiry form.

Online Guides & Resources

Citizens Advice provide a wide resource of advice, information and guidance relating to law and court issues at the following link:

Law & Courts Resources – Citizens Advice Scotland

 
 
Ways to get help
 
Phone and email advice

We also provide assistance via telephone and email.

Read more
Book an appointment

For further assistance book an appointment with one of our advisors in a DAGCAS office.

Read more
Request a home visit

Our CAB advisors provide a home visit service for those unable to travel.

Read more
Helpline & Webchat

Help to Claim A new helpline service for people who need help making a Universal Credit claim and get their first payment on time and in full. People can access…

Read more
 
This site uses cookies.
Configure
 
Read our privacy policy

This site uses cookies for marketing, personalisation, and analysis purposes. You can opt out of this at any time or view our full privacy policy for more information.