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What We Do


Dumfries & Galloway Citizens Advice Service has a Patient Advice and Support Service (PASS), which provides free, confidential and independent advice and support for patients of the NHS in Scotland. Should you have any concerns about your NHS treatment or have comments or feedback that could benefit others with their NHS treatment, our specialist PASS advisers can help. 

What we can help with

Our trained, specialist advisers will: 

  • Help you give feedback or comments, raise concerns, or make complaints about the treatment you have received from the NHS
  • Help you write letters and make phone calls
  • Provide advice on accessing your medical and clinical records
  • Provide advice on accessing the treatment, care and support you need

How to contact PASS

The PASS service is national project delivered locally and can be contacted in the following ways:

Online Guides & Resources

Citizens Advice provide a wide resource of advice, information and guidance relating to health issues at the following link:

Health Resources – Citizens Advice Scotland

Ways to get help

Come along to one of our drop-in sessions, we are here to help everyone.

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Book an appointment

For further assistance book an appointment with one of our advisors in a DAGCAS office.

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Request a home visit

Our CAB advisors provide a home visit service for those unable to travel.

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Helpline & Webchat

Help to Claim A new helpline service for people who need help making a Universal Credit claim and get their first payment on time and in full. People can access…

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