Home | What We Do | Consumer Rights
What We Do

Consumer Rights

Has something gone wrong with a purchase you have made?

It could be buying a new or used vehicle; a repair or a hire purchase or PCP agreement.

It’s not all about vehicles though; our advice, assistance and support includes issues with your holiday; insurance product; computer equipment or software (even if you bought it as a download), your home energy, products purchased from a local shop and much more.

Dumfries & Galloway Citizens Advice Service’s team are experienced, knowledgeable and on-hand to help with any consumer rights enquiries you may have.

Online Guides & Resources

Citizens Advice provide a wide resource of advice, information and guidance relating to family and relationship issues at the following link:

Consumer Rights Resources – Citizens Advice Scotland

Ways to get help
Helpline & Webchat

Help to Claim A new helpline service for people who need help making a Universal Credit claim and get their first payment on time and in full. People can access…

Read more
Phone and email advice

We also provide assistance via telephone and email.

Read more

Come along to one of our drop-in sessions, we are here to help everyone.

Read more
Book an appointment

For further assistance book an appointment with one of our advisors in a DAGCAS office.

Read more
This site uses cookies.
Read our privacy policy

This site uses cookies for marketing, personalisation, and analysis purposes. You can opt out of this at any time or view our full privacy policy for more information.