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What We Do

Consumer Rights

Has something gone wrong with a purchase you have made?

It could be buying a new or used vehicle; a repair or a hire purchase or PCP agreement.

It’s not all about vehicles though; our advice, assistance and support includes issues with your holiday; insurance product; computer equipment or software (even if you bought it as a download), your home energy, products purchased from a local shop and much more.

Dumfries & Galloway Citizens Advice Service’s team are experienced, knowledgeable and on-hand to help with any consumer rights enquiries you may have.

Online Guides & Resources

Citizens Advice provide a wide resource of advice, information and guidance relating to family and relationship issues at the following link:

Consumer Rights Resources – Citizens Advice Scotland

 
 
Ways to get help
 
Helpline & Webchat

Help to Claim A new helpline service for people who need help making a Universal Credit claim and get their first payment on time and in full. People can access…

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Phone and email advice

We also provide assistance via telephone and email.

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Drop-in

Come along to one of our drop-in sessions, we are here to help everyone.

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Book an appointment

For further assistance book an appointment with one of our advisors in a DAGCAS office.

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