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What We Do

Benefits Advice

It’s important to make sure that you get all the help that you’re entitled to. Dumfries & Galloway Citizens Advice Service will help you, your family and carers identify any social security benefits you are entitled to claim. We provide practical assistance to apply for these benefits & help you identify and apply for any additional funding you may be entitled to.

We can provide assistance with benefit appeals by referring you to our specialist staff who are experienced and skilled in representing clients at First and Upper Tribunals. In addition to our generalist advisers in each bureau we also have a specialist Support4 Life team who support clients affected by a long term condition/illness/disability including individuals/families affected by terminal illness. 

At present we also have projects running that will help provide support, advice and assistance for those that are needing financial health checks and for making their first universal credit claim. In some circumstances we can arrange a home visit such as when you are unable to attend at bureau or outreach facility.

Online Guides & Resources

Citizens Advice provide a wide resource of advice, information and guidance relating to benefits at the following link:

Benefits Resources – Citizens Advice Scotland

Ways to get help
Book an appointment

For further assistance book an appointment with one of our advisors in a DAGCAS office.

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Request a home visit

Our CAB advisors provide a home visit service for those unable to travel.

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Helpline & Webchat

Help to Claim A new helpline service for people who need help making a Universal Credit claim and get their first payment on time and in full. People can access…

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Phone and email advice

We also provide assistance via telephone and email.

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