Ways To Get Help


When you enter one of our Citizens Advice Bureaux for the first time, you will be welcomed at reception and asked your name and postcode. Our volunteer advisers help a lot of people, so it is likely that you will have to wait to be seen.

An adviser will collect you and accompany you to a small interview room, where your issue can be heard confidentially. Having noted down details, the adviser may be able to offer preliminary advice, or may choose to refer you to a specialist adviser for your particular problem. A date for a future meeting can then be fixed.

It is extremely helpful, and will speed things up, if you are able to bring any paperwork relevant to the issue you wish to discuss when you first visit us.

Remember: our advice is free, confidential and non-judgemental. We are here to help

How to Book an Appointment

If you require assistance to complete benefit forms it may be possible to book an appointment as an alternative to dropping in and waiting to be seen by an adviser.

Please ensure that you bring any paperwork relevant to the issue with you.

To set up an appointment in any of our bureaux, or for information on our Outreach services please call 0300 303 4321.

All our CABs provide a home visit service for those who require advice but are unable to travel. Please telephone us on 0300 303 4321 to discuss your options.

As an alternative to visiting one of our bureaux you can have your enquiry answered by telephone or email.

Please either call 0300 303 4321, complete our online enquiry form or email

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