Meet our Volunteers

Meet Colin – Volunteer Generalist Adviser

“I was looking for something to do in my retirement and found CAS through Volunteer Action D & G. From the start I found working in the bureau most rewarding albeit often a challenge with some of the difficult enquiries we get but this is what makes the job so interesting. I get a sense of satisfaction when I can send a client away content and feeling better.
I enjoy the face to face work which makes our present situation frustrating. I always look forward to coming to work because that’s how I see it – a job where I get the chance to learn new skills and practice the skills I used in my previous life.”

Meet Janice – Volunteer Generalist Adviser

“As a full-time carer, it can be lonely and isolating, I volunteered with Citizens Advice to give me the opportunity to have time for being myself. Although it was daunting to begin with, I really appreciate how much it has helped me. It has been an interesting and variable challenge which has improved my confidence and self-esteem.
It is a pleasure to have the opportunity to work with my colleagues at Citizens Advice and to help people with their issues. If I had known this, I would have volunteered sooner.”

Meet Kirsten- Volunteer Generalist Adviser

“When I retired I felt that I wanted to do something which got me out
into the community DAGCAS
seemed to fit the bill. I started in 2015 and have been doing two sessions a
week ever since  I enjoy coming into the office, meeting up with
the other volunteers and staff and interacting with the public.  It is
very satisfying to be able to feel that you have made a difference to someone’s

Meet Derek- Volunteer Generalist Adviser

“The reason I volunteer with DAGCAS is that it uses skills and knowledge which I built up in my working life and it gives me an opportunity to help people who are going through hard times.

That’s it. Obviously, the potential for free biscuits and chocolate has a strong bearing on it.”