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In all, since March 2020, we have dealt with 15556 client contacts with almost 30000 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE.  

DAGCAS is complying with government guidance to help contain the spread of COVID-19.  

We are now OPEN for face-to-face appointments and a drop-in service.  However, if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.  

We will deliver an essential service that focuses on telephone, webchat and email enquiries.  

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website.  

For the latest Government Guidance on new stay at home regulations in effect, click here.  

Find out more about Coronavirus by visiting nhs inform.  

You can access our essential services:  

We are extra busy during these challenging times and appreciate your patience. 

💙💛  Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | Campaigns | UPDATE: COVID-19

UPDATE: COVID-19

17th March 2019

The Government and NHS are well prepared to deal and contain the spread of COVID-19. Dumfries and Galloway Citizens Advice Service are also doing our best to comply with government guidance, to remain open. 

We will continue to deliver our services in a flexible manner to meet the needs of the most vulnerable across Dumfries and Galloway.

Therefore based on the current position in regards to the coronavirus, the key objectives for DAGCAS are:

1.            Maintain and deliver advice and respond to people who are most vulnerable

2.            Safety and support to our Staff and volunteers

3.            Office and CAB environment is as safe as possible

4.            This is an opportunity to show the valued work of our service and showing our flexibility during a crisis

5.            Communication is key both internally and externally

We are sorry for any inconvenience this may cause, we believe this is the right measures to take during this uncertain time.

These are unprecedented times for everyone and we hope that you and your families are able to navigate these challenging times.

💙💛  We will give you all regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
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