WE ARE STILL HERE FOR TELEPHONE, EMAIL ENQUIRIES & WEBCHAT

In all, since March 2020, we have dealt with 15556 client contacts with 22152 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE.

DAGCAS is complying with government guidance to help contain the spread of COVID-19. Due to the sharp rise in Coronavirus cases in Wigtownshire our bureau in Stranraer will STOP face to face contact with the public.

However, Dumfries, Annan and Stewartry will remain open for URGENT appointments and a drop-in service and to see people who have no access to telephone and internet.

If you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

We will deliver an essential service that focuses on telephone, webchat and email enquiries.

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website.

For the latest Government Guidance on new stay at home regulations in effect, click here.

Find out more about Coronavirus by visiting nhs inform.

You can access our essential services:

By telephone at 0300 303 4321 (Free from Landlines but from mobile may vary)
By email, fill out and send online enquiry form.
Universal Credit Help to Claim service at 0800 023 2581or click here to Webchat.
Money Talk Team (check if you can maximise your income) at 0800 085 7145 or click here to Webchat.
Use our information system to find out the answer to your Citizens Advice enquiries

We are extra busy during these challenging times and appreciate your patience.

💙💛 Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | COVID-19 | Support for other forms of gender-based violence

Support for other forms of gender-based violence

9th April 2020

Domestic abuse is often linked with other forms of gender-based violence and abuse. Read our advice if you’ve experienced:

intimate photos or videos being shared – read our advice on what to do if your intimate photos or videos are shared without your consent
rape or sexual assault – read more about the help that’s available if you’ve been raped or sexually assaulted
female genital mutilation – read more about what to do if you’ve experienced female genital mutilation
forced marriage – you can also phone Scotland’s Domestic Abuse and Forced Marriage Helpline on 0800 027 1234 and read more about forced marriage
stalking or harassment – call the National Stalking Helpline for advice

National Stalking Helpline (run by Suzy Lamplugh Trust)
Tel: 0808 802 0300 (Monday, Tuesday, Thursday and Friday from 9.30am to 4.00pm; Wednesday from 1.00pm to 4.00pm)
Website: www.suzylamplugh.org

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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
Scottish Charity Number SC027107 Dumfries & Galloway Citizens Advice Service is a limited by Guarantee No. 179254
Registered office at 81-85 Irish Street Dumfries DG1 2PQ
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