WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WITH PRIORITY ISSUES

For the week commencing 6 July 2020 our bureaux are open for appointments and a drop in service from 10 am-12 noon and 2pm -4pm, Monday- Friday.

We must stress that we are expecting high demand and would request that if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

We would ask clients who are experiencing symptoms associated with coronavirus or are living with someone who is to not attend any of our bureaux. Those that do will have to follow the procedures that have been put in place to maintain a safe and healthy environment.

We will of course continue to follow government guidelines and these arrangements will be subject to on-going review.

We are extra busy during these challenging times and appreciate your patience.

People can access our essential services:

By telephone at 0300 303 4321 (Free from Landlines but from mobile may vary)
By email, fill out and send online enquiry form.
Universal Credit Help to Claim service at 0800 023 2581
Money Talk Team (financial capability support) at 0800 085 7145
Use our information system to find out the answer to your Citizens Advice enquiries

Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛 We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | COVID-19 | Support for other forms of gender-based violence

Support for other forms of gender-based violence

9th April 2020

Domestic abuse is often linked with other forms of gender-based violence and abuse. Read our advice if you’ve experienced:

intimate photos or videos being shared – read our advice on what to do if your intimate photos or videos are shared without your consent
rape or sexual assault – read more about the help that’s available if you’ve been raped or sexually assaulted
female genital mutilation – read more about what to do if you’ve experienced female genital mutilation
forced marriage – you can also phone Scotland’s Domestic Abuse and Forced Marriage Helpline on 0800 027 1234 and read more about forced marriage
stalking or harassment – call the National Stalking Helpline for advice

National Stalking Helpline (run by Suzy Lamplugh Trust)
Tel: 0808 802 0300 (Monday, Tuesday, Thursday and Friday from 9.30am to 4.00pm; Wednesday from 1.00pm to 4.00pm)
Website: www.suzylamplugh.org

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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
Scottish Charity Number SC027107 Dumfries & Galloway Citizens Advice Service is a limited by Guarantee No. 179254
Registered office at 81-85 Irish Street Dumfries DG1 2PQ
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