Struggling to pay your energy bills?6th April 2020
Speak to your energy supplier as soon as you can. You might be able to set up a payment plan with them to help spread the cost of your bills.
Find out more about what to do if you’re struggling to pay your energy bills.
If you have a prepayment energy meter
Your supplier will try to help you find ways to keep your energy supply connected if you can’t top up your meter because of coronavirus.
Tell your supplier as soon as possible if you can’t top up. You’ll find their contact details on their website or on your bill.
Check our advice on what to do if:
- you can’t afford to top up your prepayment meter
- you can’t get to a shop to top up your prepayment meter