WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WITH PRIORITY ISSUES

The Government have now placed further Coronavirus restrictions BUT WE ARE STILL OPEN.

From 22nd March 2020, we have provided a service and helped over 7000 people with 10326 different issues. We have helped clients gain £3.7 million; this is money that in all likelihood is being reinvested in our communities. WE CAN HELP MANY MORE.

We are OPEN for appointments and a drop-in service from:

Monday- Thursday: 9:30am-4:30pm (closed 12:30-1:30pm)

Friday: 9:30am-4pm (closed 12:30-1:30pm)

We are expecting high demand and would request that if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

If you are experiencing symptoms associated with coronavirus or are living with someone who is please do not attend any of our bureaux.

We will of course continue to follow government guidelines and these arrangements will be subject to on-going review.

You can access our essential services:

We are extra busy during these challenging times and appreciate your patience.

Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

Close window
Call us: 0300 303 4321
Locations
Newton Stewart Sanquhar Kelloholm North West Resource Centre Midpark Hospital Kirkcudbright Dalbeattie Castle Douglas DGRI Drop-in-Clinic Cancer Information and Support Centre Moffat Langholm Annan CAB Stranraer CAB Dumfries CAB (Headquarters)
Pages
Kinship Care Publications UPDATE: CORONAVIRUS Contact us Eu Citizen feeling in the dark about Brexit? Helpline & Webchat Phone and email advice Request a home visit Book an appointment Drop-in Health Latest Volunteer for Us Fundraise for us Donate Get Involved Referrals Who we help Ways to get help Get Help Family Immigration Housing and Homelessness Law and Courts Work Debt and Money Consumer Rights Benefits Advice Subject Access Request Form Locations Who Funds Us Board of Directors Privacy and Cookie Policy What We Do Who we are Home
Posts
Student housing – ending your agreement in halls D&G HandyVan UPDATE: CORONAVIRUS Meet Our new Smart Energy Adviser… Stop getting nuisance calls and texts Free online awareness sessions about the EU Settlement Scheme and the impact of Brexit for EU Citizens. Learn more about Laura Grierson, our Energy Adviser based in Dumfries. Meet Pam our new Energy Adviser based in Stranraer. Say Hello to Fergus, our new Anti Poverty Adviser in Stranraer Meet Simon, our Dumfries Anti Poverty Adviser. Meet Lynne, our new Anti Poverty Advisers based in Annan. Struggling with your energy bills? Check if you can get a free TV licence I have been affected by Coronavirus, can I claim benefits? Dumfries and Galloway Citizens Advice Service Opens Bureaux Having problems getting your furlough pay? Do you want a refund because of coronavirus? Holiday cancelled due to COVID-19 Are you struggling to pay your rent? Struggling to pay your mortgage? Are you worried about being evicted? If you’re struggling to pay your bills Meet Alistair- Volunteer Solicitor Meet Irina- Volunteer Trainee Generalist Adviser Meet Kirsten- Volunteer Generalist Adviser Meet Derek- Volunteer Generalist Adviser Meet Stacey- Volunteer Generalist Adviser Meet Robert-Volunteer Generalist Adviser Meet Colin – Volunteer Generalist Adviser Meet Janice- Volunteer Generalist Adviser Are you worried about working due to COVID-19? Do you need to be off work to care for someone? Help for domestic abuse May Bank Holiday (VE Day) Kinship Care and Coronavirus I’m an Eu Citizen, what does Brexit means for me? What if an employee has more than one job? Can they still be furloughed? Struggling to pay back money you owe? My employer has asked me to return to work after 3 weeks of furlough, do I have to return? I can’t go to work because I need to look after my child, but my boss is threatening to sack me if I don’t. What should I do? My boss is forcing me to go to work but I’m scared of coronavirus. What should I do? My employer has drastically reduced my hours? Can I be furloughed? Does your relative/neighbour/friend need advice and help? They don’t have a phone or access to internet? Going to work “Thank you for you help, we are now well on the road to getting my mum some much needed help” Do you think shops are acting unfairly? Support for those at high COVID-19 risk I am a trades person, can I go into a customer’s house to do emergency work? Claim for your employees’ wages through the Coronavirus Job Retention Scheme Support for other forms of gender-based violence More Support for women, men, LGBT+ community, Ethnic Minority, Students and non UK citizens affected by domestic abuse… Press Release- 07/04/2020 Are you a young person? Are you worried about your health and well being? ⚠️ Warning Suspicious Email ⚠️ Managing money in the current crisis Struggling to pay your energy bills? Advice for businesses If you think shops aren’t acting fairly If you’re planning to travel abroad If you need to take time off to look after your children School closures and key workers Changes to benefits If you’re extremely vulnerable because of a medical condition Staying at home Watch out for coronavirus scams Health advice Caring for you mental health COVID-19 FAQ Furlough Staff Easter Break Is Coronavirus impacting your life? PRESS RELEASE SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING ARE YOU AN EU CITIZEN AND DO YOU WANT TO STAY IN SCOTLAND? PRESS RELEASE Scottish Gas (British Gas) Prepayment Keys / Cards Immediate Care Practitioner Course- Psychological First Aid Training 🎄🎄STEWARTRY FESTIVE SERVICE 🎄🎄 Our Christmas Opening Hours 💸🔌 Changing your energy supplier is easy and can save you money 💡💷💳 Eu Citizen feeling in the dark about Brexit? New Communications and Volunteer Manager for Dumfries and Galloway Citizens Advice Service Free Screening of “I, Daniel Blake” Help to Claim and Money Talk Team- Challenging Poverty! Annan Kinship Carers Support Group – New Members Wanted Challenge Poverty Week – Warm Home Discount Advice Session Information for ex-employees of Border Cars Volunteer For Us Susan Completes Generalist Training EU Citizens Support Scheme Glasgow Outreach – Kinship Care New Chief Executive Officer for Dumfries and Galloway Citizens Advice Service Debt Awareness Universal Credit Help to Claim Service Press release Best Start Grant UPDATE: COVID-19
 
Home | News | SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING

SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING

18th February 2020

South of Scotland Labour MSP Colin Smyth has praised the vital work of Dumfries and Galloway Citizens Advice Service (DAGCAS) following a recent visit to the Annan branch.

He has also called for local people to consider volunteering for DAGCAS, which has three offices in the region – Annan, Dumfries and Stranraer – which continue to play a crucial role as the public face of the organisation. A significant part of its service delivery involves the need for advisors to see clients face to face to complete forms, check relevant paperwork and contact a third party on behalf of the client.

Colin Smyth met with Communication and Volunteer Development Manager, Katie Dyet and Annan Bureau Manager Brenda Waugh on his visit to the branch. He previously met with Brenda and long-time Annan volunteer Viv Edwards at a reception celebrating 80 years of Citizens Advice in the Scottish Parliament in November.

During 2018-19, DAGCAS provided a service to 7,564 people, giving advice 25,691 times, securing financial gains to the value of £9.3m and helping people to manage their debts of over £12m.

However, DAGCAS’s performance is not just about financial gains or debts managed, it is about the provision of a high quality, holistic, service given that clients present with an average of between four and seven issues.

None of this would be possible without dedicated and capable staff and volunteers who go that extra mile for our clients. DAGCAS volunteers contributed an incredible 13,000 hours to the service during 2018-19.

South of Scotland Labour MSP Colin Smyth said: “It was a real pleasure to visit the Annan office and hear about the vital work carried out by Brenda and her team.

“Many people still don’t realise just how vital a service Citizens Advice Scotland provide and how many different problems the organisation can help with.

“We are extremely lucky in Dumfries and Galloway to have such a brilliant local network where people can receive free, independent, confidential and impartial advice, and it is down to the hard work and dedication of staff members like Brenda and all the volunteers.

“However, DAGCAS can only continue to provide such an invaluable service if they have enough volunteers. I would urge members of the public to get in touch with their local branch and see if they can give some of their time.”

Phil Stewart, Chief Executive Officer, Dumfries and Galloway Citizens Advice Service said: “We have an incredible group of highly talented and committed staff and volunteers working throughout the region.

“They are epitomised by Brenda and Viv at Annan, who will all go that extra mile to ensure that the most vulnerable people in our region have someone, or in our case, an entire service, working with them to right the wrongs in our society.

“I am extremely proud of the outstanding work that they do in support of a thriving Dumfries and Galloway.”

Brenda Waugh, Bureau Manager, Annan

Brenda has responsibility for service delivery across Annandale and Eskdale including the outreach facilities in Moffat and Langholm.

Brenda has been an employee of DAGCAS since September 2002.

She started in Annan as a Homelessness Housing Officer in September 2002 and then moved to become the Bureau Manager in September 2008.

Brenda is the holder of the 2019 Ian King award for the person who is the glue that binds the service together.

She always makes sure a drop-in client is welcomed and told how long they might have to wait.  If a client from Langholm or Moffat cannot get to Annan due to their circumstances she will do her best to make sure an outreach clinic is set up if at all possible.

For staff and volunteers she makes sure they know how much she values what they do. She arranges bi-monthly meetings with speakers and of course, homemade cake

Viv Edwards, Volunteer Adviser and Social Policy Co-ordinator, Annan

Viv was a client of the Annan Bureau in 2005 and received such helpful and useful advice that she decided this was something she could do. She said that it was her chance to work in an organisation with a reputation for giving top quality and trusted advice. She completed her training and received her certificate of competence in May 2007 and started work at the Annan bureau.

She said: “Volunteering gives me personal satisfaction, it also keeps my IT skills fresh and relevant. I was able to bring a range of interviewing and administrative skills to my role.

“I have acquired a vast range of knowledge about social policies and services through training and development. I have also learned the importance of remaining positive when dealing with people in difficult circumstances.”

She became Social Policy Co-ordinator in 2018, this gives her the opportunity to contribute to the National debate on current social issues.

If people are interested in volunteering they can contact Katie Dyet on Katie.Dyet@dagcas.org or 0300 303 4321 Ext 6108.

Back to News
This site uses cookies.
Configure
 
Read our privacy policy

This site uses cookies for marketing, personalisation, and analysis purposes. You can opt out of this at any time or view our full privacy policy for more information.