WE ARE STILL HERE FOR TELEPHONE, EMAIL ENQUIRIES & WEBCHAT

In all, during 2020, we have dealt with 15556 client contacts with 22152 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE.

DAGCAS is complying with government guidance to help contain the spread of COVID-19. Due to the sharp rise in Coronavirus cases in Annandale and Wigtownshire our bureau in Annan, Stranraer and the Stewartry will STOP face to face contact with the public. However, Dumfries will remain open as of 6 January for appointments and a drop-in service.

If you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

We will deliver an essential service that focuses on telephone, webchat and email enquiries.

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website.

For the latest Government Guidance on new stay at home regulations in effect, click here.

Find out more about Coronavirus by visiting nhs inform.

You can access our essential services:

By telephone at 0300 303 4321 (Free from Landlines but from mobile may vary)
By email, fill out and send online enquiry form.
Universal Credit Help to Claim service at 0800 023 2581or click here to Webchat.
Money Talk Team (check if you can maximise your income) at 0800 085 7145 or click here to Webchat.
Use our information system to find out the answer to your Citizens Advice enquiries

We are extra busy during these challenging times and appreciate your patience.

💙💛 Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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Newton Stewart Sanquhar Kelloholm North West Resource Centre Midpark Hospital Kirkcudbright Dalbeattie Castle Douglas DGRI Drop-in-Clinic Cancer Information and Support Centre Moffat Langholm Annan CAB Stranraer CAB Dumfries CAB (Headquarters)

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Home | News | Service Update

Service Update

12th January 2021

We continue to carefully monitor locality Covid rates and have taken the difficult decision to keep the Stranraer and Annan Bureaux closed to face to face callers at present.

Our Dumfries Bureau will remain open to clients in the Nithsdale area and our Castle Douglas Advice clinic will reopen Wednesdays from tomorrow 13th January, 10am-12:30pm & 1pm-4pm for both face to face drop-ins and appointments for Stewartry clients only where there is no other means of supporting the client.

We would request that you do not travel to our Castle Douglas advice clinic if you live out with The Stewartry or to Dumfries Bureau, if you live out with Nithsdale. It’s important that we abide by government guidance on travel to minimise the risk of spreading the coronavirus.

We can be contacted by telephone or by email:

Call us on 0300 303 4321 or email us by filling in our online enquiry form

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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
Scottish Charity Number SC027107 Dumfries & Galloway Citizens Advice Service is a limited by Guarantee No. 179254
Registered office at 81-85 Irish Street Dumfries DG1 2PQ
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