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We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to stop all face to face contact with the public across all our bureaus and outreach clinics.

We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, finance and other benefits.

We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.

To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.

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Home | News | Scottish Gas (British Gas) Prepayment Keys / Cards

Scottish Gas (British Gas) Prepayment Keys / Cards

16th December 2019

From 1 January 2020, Customers of Scottish Gas (British Gas) will no longer be able to top up at Paypoint. Payzone locations will now provide this service. You should still be able to top up at the Post Office.


I am Scottish Gas customer. What does this mean for me?

Scottish Gas prepayment customers should still be able to use their existing key or card. However, your top up locations may change. If you have not topped-up your meters recently, you must do so before 31 December 2019 to ensure that your key or card is updated with the Payzone details.


I use a Scottish Gas (British Gas) prepayment key or card to top up, but they are not my supplier. Will I be affected?

This change will also affect customers of other energy suppliers who use Scottish Gas (British Gas) prepayment devices. These devices will not work after 31 December 2019. Your supplier should be issuing you with a new prepayment key or card. If you have not received one, please contact your current supplier to obtain a new device.


Where are the new top-up locations?

Your CAB adviser can help you find your nearest top-up location. Please just ask. You can also find your nearest Payzone online: www.payzone.co.uk/consumers/ You can find your nearest Post Office here: www.postoffice.co.uk/branch-finder


My nearest Payzone is difficult for me to get to. What should I do?

Scottish Gas is looking to add more Payzone outlets in areas without sufficient coverage, but some people may still not be able to access the new top-up locations. If you are affected by this, Scottish Gas may be able offer an alternative solution, such as installing a credit or smart meter. You might also wish to consider changing your supplier. If you are running out of credit or are already off supply, Scottish Gas might be able to provide you with discretionary credit. You may also be able to access emergency fuel credits or qualify for a Crisis Grant from the Scottish Welfare Fund.


Please speak with one of our advisers if you wish to explore your options


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