Call us: 0300 303 4321
Castle Douglas Annan CAB Stranraer CAB Dumfries CAB (Headquarters)
Complaints Email & Web Based Advice Research & Monitoring Pension Wise When you get advice from a debt adviser When you get advice from an adviser General Subject Access Request Remember Us in Your Will Give Equipment or Professional Skills Give as you Live How to Donate Why Donate? Volunteering Video Pension Wise Newsletter Meet Janice- Volunteer Generalist Adviser Meet Colin – Volunteer Generalist Adviser Meet Robert-Volunteer Generalist Adviser Meet Derek- Volunteer Generalist Adviser Meet Kirsten- Volunteer Generalist Adviser Meet Stacey- Volunteer Generalist Adviser Meet our Volunteers Kinship Care Contact us Eu Citizen feeling in the dark about Brexit? Helpline & Webchat Phone and email advice Request a home visit Book an appointment Drop-in Health Latest Volunteer Fundraise for us Donate Other Ways to Help Us Referrals Who we help Ways to get help Get Help Family Immigration Housing and Homelessness Law and Courts Work Debt and Money Consumer Rights Benefits Advice Subject Access Request Form Locations Who Funds Us Board of Directors Privacy & Cookie Policy What We Do Who we are Home
EGM 8/6/22 Press Release – D&G CAS Get Muddy! Scam Alert War on Ukraine – UK and Scottish Government information Bright Deal Project Debt Happens, You’re Not Alone Press Release – Energy Crisis Annual Report 2020-21 Communications Strategy 2022 Volunteer Strategy 2022 Doubling the Scottish Child Payment Adult Disability Payment Big Energy Winter Press Release Press Release – Support4Life Project Help with Smoke & Heat Alarms Carers Allowance Supplement Increase Warm Home Discount Scheme £20 Universal Credit Uplift Best Start Foods Increase DAGCAS Making Debt Advice More Accessible. Changes to Employment Law – Press Release We are looking for volunteers We Have a Newsletter! Job Start Payment Civil Partnership News YES, late night Thursdays are back. Having problems getting your furlough pay? I have been affected by Coronavirus, can I claim benefits? Coronavirus – being furloughed if you can’t work PRESS RELEASE Struggling to pay your household bills? Coronavirus – if you need to be off work to care for someone Coronavirus – getting benefits if you’re self-isolating Annual Report 2019-2020 Updates from Social Security Scotland Check if your redundancy is fair ANNUAL GENERAL MEETING Press Release- End of Furlough Scheme Support Check if you can get a free TV licence Dumfries and Galloway Citizens Advice Service Opens Bureaux Are you struggling to pay your rent? Struggling to pay your mortgage? If you’re struggling to pay your bills Help for domestic abuse Kinship Care and Coronavirus What if an employee has more than one job? Can they still be furloughed? Struggling to pay back money you owe? I can’t go to work because I need to look after my child, but my boss is threatening to sack me if I don’t. What should I do? My boss is forcing me to go to work but I’m scared of coronavirus. What should I do? Does your relative/neighbour/friend need advice and help? They don’t have a phone or access to internet? Going to work “Thank you for you help, we are now well on the road to getting my mum some much needed help” Do you think shops are acting unfairly? Support for those at high COVID-19 risk Claim for your employees’ wages through the Coronavirus Job Retention Scheme Support for other forms of gender-based violence More Support for women, men, LGBT+ community, Ethnic Minority, Students and non UK citizens affected by domestic abuse… Press Release- 07/04/2020 Are you a young person? Are you worried about your health and well being? Managing money in the current crisis Struggling to pay your energy bills? Advice for businesses If you think shops aren’t acting fairly If you need to take time off to look after your children School closures and key workers Changes to benefits Health advice Caring for you mental health COVID-19 FAQ Furlough Staff Is Coronavirus impacting your life? PRESS RELEASE SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING ARE YOU AN EU CITIZEN AND DO YOU WANT TO STAY IN SCOTLAND? PRESS RELEASE Scottish Gas (British Gas) Prepayment Keys / Cards Eu Citizen feeling in the dark about Brexit? Volunteer For Us Late Applications for EU Citizens Support Scheme Press release
Home | General Advice | Scottish Gas (British Gas) Prepayment Keys / Cards

Scottish Gas (British Gas) Prepayment Keys / Cards

16th December 2019

From 1 January 2020, Customers of Scottish Gas (British Gas) will no longer be able to top up at Paypoint. Payzone locations will now provide this service. You should still be able to top up at the Post Office.

I am Scottish Gas customer. What does this mean for me?

Scottish Gas prepayment customers should still be able to use their existing key or card. However, your top up locations may change. If you have not topped-up your meters recently, you must do so before 31 December 2019 to ensure that your key or card is updated with the Payzone details.

I use a Scottish Gas (British Gas) prepayment key or card to top up, but they are not my supplier. Will I be affected?

This change will also affect customers of other energy suppliers who use Scottish Gas (British Gas) prepayment devices. These devices will not work after 31 December 2019. Your supplier should be issuing you with a new prepayment key or card. If you have not received one, please contact your current supplier to obtain a new device.

Where are the new top-up locations?

Your CAB adviser can help you find your nearest top-up location. Please just ask. You can also find your nearest Payzone online: You can find your nearest Post Office here:

My nearest Payzone is difficult for me to get to. What should I do?

Scottish Gas is looking to add more Payzone outlets in areas without sufficient coverage, but some people may still not be able to access the new top-up locations. If you are affected by this, Scottish Gas may be able offer an alternative solution, such as installing a credit or smart meter. You might also wish to consider changing your supplier. If you are running out of credit or are already off supply, Scottish Gas might be able to provide you with discretionary credit. You may also be able to access emergency fuel credits or qualify for a Crisis Grant from the Scottish Welfare Fund.

Please speak with one of our advisers if you wish to explore your options

Back to News
This site uses cookies.
Read our privacy policy

This site uses cookies for marketing, personalisation, and analysis purposes. You can opt out of this at any time or view our full privacy policy for more information.