WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WITH PRIORITY ISSUES
The Government have now placed further Coronavirus restrictions BUT WE ARE STILL OPEN.
From 22nd March 2020, we have provided a service and helped over 7000 people with 10326 different issues. We have helped clients gain £3.7 million; this is money that in all likelihood is being reinvested in our communities. WE CAN HELP MANY MORE.
We are OPEN for appointments and a drop-in service from:
Monday- Thursday: 9:30am-4:30pm (closed 12:30-1:30pm)
Friday: 9:30am-4pm (closed 12:30-1:30pm)
We are expecting high demand and would request that if you
can contact us by telephone or through our website then you should continue to
do so. This will be a quicker way of speaking to an adviser.
If you are experiencing symptoms associated with coronavirus
or are living with someone who is please do not attend any of our bureaux.
We will of course continue to follow government guidelines
and these arrangements will be subject to on-going review.
You can access our essential services:
- By telephone at 0300 303 4321 (Free from Landlines but from mobile may vary)
- By email, fill out and send online enquiry form.
- Universal Credit Help to Claim service at 0800 023 2581
- Money Talk Team (financial capability support) at 0800 085 7145
- Use our information system to find out the answer to your Citizens Advice enquiries
We are extra busy during these challenging times and appreciate your patience.
Find out more about Coronavirus by visiting nhs inform.
For more information about what Coronavirus means for you, check out our COVID-19 page.
💙💛 We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛
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School closures and key workers
6th April 2020
Most schools and nurseries in Scotland are closed.
But the Scottish government has asked local councils to make special arrangements for childcare if:
- you’re a ‘key worker’ – your job keeps an important service running, like the NHS or police
- your child is considered vulnerable – for example, if they get free school meals or have additional support needs.
There’s more detail about who’s a key worker on the Scottish government website, but the arrangements for your area are made by your local council. Many areas have set up learning and childcare ‘hubs’ for children to go to.
You might not qualify for special childcare arrangements if you’re a key worker but the child’s other parent isn’t.
Check Dumfries and Galloway council’s website for its coronavirus response.
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