WE ARE STILL HERE FOR TELEPHONE, EMAIL ENQUIRIES & WEBCHAT
In all, since March 2020, we have dealt with 15556 client contacts with 22152 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE.
DAGCAS is complying with government guidance to help contain the spread of COVID-19. Due to the sharp rise in Coronavirus cases in Wigtownshire our bureau in Stranraer will STOP face to face contact with the public.
However, Dumfries, Annan and Stewartry will remain open for URGENT appointments and a drop-in service and to see people who have no access to telephone and internet.
If you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.
We will deliver an essential service that focuses on telephone, webchat and email enquiries.
For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website.
For the latest Government Guidance on new stay at home regulations in effect, click here.
Find out more about Coronavirus by visiting nhs inform.
You can access our essential services:
We are extra busy during these challenging times and appreciate your patience.
💙💛 Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛
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School closures and key workers
6th April 2020
Most schools and nurseries in Scotland are closed.
But the Scottish government has asked local councils to make special arrangements for childcare if:
- you’re a ‘key worker’ – your job keeps an important service running, like the NHS or police
- your child is considered vulnerable – for example, if they get free school meals or have additional support needs.
There’s more detail about who’s a key worker on the Scottish government website, but the arrangements for your area are made by your local council. Many areas have set up learning and childcare ‘hubs’ for children to go to.
You might not qualify for special childcare arrangements if you’re a key worker but the child’s other parent isn’t.
Check Dumfries and Galloway council’s website for its coronavirus response.
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