Your privacy

Information we collect about you

When you interact with Dumfries and Galloway Citizens Advice Service this website we sometimes receive or collect personal information about you.

For example, if you register to receive email updates or apply online to be a volunteer, you might tell us who you are, how we can contact you and anything else you think we might like to know about you.

When you use the Dumfries and Galloway Citizens Advice Service website, we will use your IP address and cookies to provide certain functionality to you and to better understand how our services are being used. You can read more about our Cookies Policy below.

How we use your information

We will use your information for a number of purposes including the following:

  • To contact you. For example, if you have applied to be a volunteer or requested information about a job vacancy.
  • To process and respond to donations, appeals, which you make via our website we use payment providers:

GoCardless manage all Direct Debit payments and their privacy statement can be found here:

Stripe handle all one-off payments such as donations privacy statement and their privacy statement can be found here:

  • Gift Aid Information for any donations made.
  • Provide you with the important advice and support you’ve asked us for, whether this be over our Information lines, through our publications or other important services;
  • Provide or administer activities relating to all our services: updating you with important administrative messages, to help us identify you when you contact us, and help us to properly maintain our records.
  • Improve your experience with us. We may use your information to enhance the service that our staff provide, to fulfil your orders and gift aid declarations, to improve our information and communications, or to personalise the website to better suit your needs;
  • Provide you with information about our plans. This may be letting you know about new or enhanced services that we hope will be useful and interesting to you, and may include fundraising updates; of course, we will only do this either with your consent, where we need to fulfil a contract or service with you, or where we believe you will expect to be updated and contacted by us. You can of course ask us at any time  to change how we contact you, simply contact ‘[email protected]’ 
  • We may need to disclose your information if required to do so by law (for   example, to comply with applicable laws, regulations and codes of practice or In response to a valid request from a competent authority); or, in order to enforce our conditions of sale and other agreements;
  • To Improve the site functionality and our ability to deliver services, the personal information we collect about you will be used by our staff (and volunteers) in Dumfries and Galloway Citizens Advice Service so that they can support you; also, by a few selected organisations that work with us or on our behalf to deliver our services; and possibly to legal and regulatory authorities if required to by law.  
  • We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.
  • We will keep your information confidential and we will only use your information within Dumfries and Galloway Citizens Advice Service (for example, when we receive applications to be a volunteer adviser)  

Our use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The tables below explains the cookies we use and what each is for.




Our website is hosted by Raising IT and uses the following cookies:

Cookie Name

Used by




Google Analytics

Stores the amount of visits of a user, the time of their first visit, the previous visit, and the current visit. It does not contain any personal information and is used only for analytical purposes.  

2 years from set/update


Google Analytics

This performance cookie stores where a user came from (eg. search engine, search keyword, link).

6 months from set/update

_ga and _gid

Google Analytics

Used to distinguish between website users in Google Analytics.

2 years and 2 hours

_gat_UA-XXXXXXXX-X (where the Xs are replaced by the Google Analytics ID number)

Google Analytics

Used to moderate calls to the Google Analytics service.

1 minute



Set as part of the ShareThis service and monitors "click-stream" activity, e.g. web pages viewed, navigation from page to page, time spent on each page etc. The ShareThis service only identifies a user if they have separately signed up with ShareThis for a ShareThis account and given them consent. Checks how long you stay on a site: when a visit starts, and ends. It does not contain any personal information and is used only for analytical purposes.

14 months



Stores whether the user has accepted the cookie message or not.

365 days



Used for authenticating a user's session after logging in. Closes when you exit the browser.

End of session



Tells our infrastructure which server to handle the request.

End of session



A binary flag which stores whether a user is logged in or not.

End of session

ai_session and ai_user


Tracks users as they navigate the website predominately for infrastructure performance insights.

1 day



Keeps track of a donors preference to show their name during a Direct Debit.

End of session








Changing your browser settings for cookies

You can adjust the settings in your web browser to determine whether sites can set cookies on your computer. If you've visited this website before, there may be previously-set cookies on your computer. You can find out how to delete them from the sites listed below.