Call us: 0300 303 4321
Locations
Castle Douglas Annan CAB Stranraer CAB Dumfries CAB (Headquarters)
Pages
Complaints Email & Web Based Advice Research & Monitoring Pension Wise When you get advice from a debt adviser When you get advice from an adviser General Subject Access Request Remember Us in Your Will Give Equipment or Professional Skills Give as you Live How to Donate Why Donate? Volunteering Video Pension Wise Newsletter Meet Janice- Volunteer Generalist Adviser Meet Colin – Volunteer Generalist Adviser Meet Robert-Volunteer Generalist Adviser Meet Derek- Volunteer Generalist Adviser Meet Kirsten- Volunteer Generalist Adviser Meet Stacey- Volunteer Generalist Adviser Meet our Volunteers Kinship Care Contact us Eu Citizen feeling in the dark about Brexit? Helpline & Webchat Phone and email advice Request a home visit Book an appointment Drop-in Health Latest Volunteer Fundraise for us Donate Other Ways to Help Us Referrals Who we help Ways to get help Get Help Family Immigration Housing and Homelessness Law and Courts Work Debt and Money Consumer Rights Benefits Advice Subject Access Request Form Locations Who Funds Us Board of Directors Privacy & Cookie Policy What We Do Who we are Home
Posts
EGM 8/6/22 Press Release – D&G CAS Get Muddy! Scam Alert War on Ukraine – UK and Scottish Government information Bright Deal Project Debt Happens, You’re Not Alone Press Release – Energy Crisis Annual Report 2020-21 Communications Strategy 2022 Volunteer Strategy 2022 Doubling the Scottish Child Payment Adult Disability Payment Big Energy Winter Press Release Press Release – Support4Life Project Help with Smoke & Heat Alarms Carers Allowance Supplement Increase Warm Home Discount Scheme £20 Universal Credit Uplift Best Start Foods Increase DAGCAS Making Debt Advice More Accessible. Changes to Employment Law – Press Release We are looking for volunteers We Have a Newsletter! Job Start Payment Civil Partnership News YES, late night Thursdays are back. Having problems getting your furlough pay? I have been affected by Coronavirus, can I claim benefits? Coronavirus – being furloughed if you can’t work PRESS RELEASE Struggling to pay your household bills? Coronavirus – if you need to be off work to care for someone Coronavirus – getting benefits if you’re self-isolating Annual Report 2019-2020 Updates from Social Security Scotland Check if your redundancy is fair ANNUAL GENERAL MEETING Press Release- End of Furlough Scheme Support Check if you can get a free TV licence Dumfries and Galloway Citizens Advice Service Opens Bureaux Are you struggling to pay your rent? Struggling to pay your mortgage? If you’re struggling to pay your bills Help for domestic abuse Kinship Care and Coronavirus What if an employee has more than one job? Can they still be furloughed? Struggling to pay back money you owe? I can’t go to work because I need to look after my child, but my boss is threatening to sack me if I don’t. What should I do? My boss is forcing me to go to work but I’m scared of coronavirus. What should I do? Does your relative/neighbour/friend need advice and help? They don’t have a phone or access to internet? Going to work “Thank you for you help, we are now well on the road to getting my mum some much needed help” Do you think shops are acting unfairly? Support for those at high COVID-19 risk Claim for your employees’ wages through the Coronavirus Job Retention Scheme Support for other forms of gender-based violence More Support for women, men, LGBT+ community, Ethnic Minority, Students and non UK citizens affected by domestic abuse… Press Release- 07/04/2020 Are you a young person? Are you worried about your health and well being? Managing money in the current crisis Struggling to pay your energy bills? Advice for businesses If you think shops aren’t acting fairly If you need to take time off to look after your children School closures and key workers Changes to benefits Health advice Caring for you mental health COVID-19 FAQ Furlough Staff Is Coronavirus impacting your life? PRESS RELEASE SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING ARE YOU AN EU CITIZEN AND DO YOU WANT TO STAY IN SCOTLAND? PRESS RELEASE Scottish Gas (British Gas) Prepayment Keys / Cards Eu Citizen feeling in the dark about Brexit? Volunteer For Us Late Applications for EU Citizens Support Scheme Press release
 
Home | News | PRESS RELEASE

PRESS RELEASE

20th March 2020

Media Contact: Phil Stewart  0300 303 4321 ext. 6131 or 07734487581

Dumfries and Galloway Citizens Advice Service launches action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

 Dumfries and Galloway Citizens Advice Service (DAGCAS) launches an action plan to continue running an essential service that focuses on those who are most in need across Dumfries and Galloway.  Local people need us now more than ever in these difficult times of uncertainty due to the Coronavirus outbreak. We are already experiencing higher demand for advice for those that have been made redundant or their hours have been drastically reduced and require advice, support or assistance for amongst other issues, applying for social security, managing rising debts and other employment related issues such as time off for child care.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. We have taken the difficult decision to stop all face to face contact with the public from Monday 23rd March 2020 across all our bureaus and outreach clinics. We will continue to deliver our services in a flexible manner to meet the needs of the most vulnerable our region. We will deliver an essential service that fully focuses its attentions on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. We predict that employment, finance and benefits will be some of the top issues for which people come for help.

People can access our essential services:

Phil Stewart, DAGCAS Chief Executive says:

“Exceptional times requires exceptional people and Dumfries and Galloway Citizens Advice Service are here to assist those that need us most right now. To ensure that we are available to our clients and communities we are focusing all our efforts on telephone, webchat and email enquires where we can help make a real difference to the most vulnerable in our region during this time of unprecedented challenge.”

Notes

Phil Stewart is available for telephone interview by contacting him directly on any of the above numbers.

ENDS

Back to News
What we do
Who We Are
Get Involved

Get Help
Contact Us
Tel: 0300 303 4321




Social media
Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
Scottish Charity Number SC027107 Dumfries & Galloway Citizens Advice Service is a limited by Guarantee No. 179254
Registered office at 81-85 Irish Street Dumfries DG1 2PQ
Privacy Policy
Web design by Creatomatic
This site uses cookies.
Configure
 
Read our privacy policy

This site uses cookies for marketing, personalisation, and analysis purposes. You can opt out of this at any time or view our full privacy policy for more information.