We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to stop all face to face contact with the public across all our bureaus and outreach clinics.

We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, finance and other benefits.

We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.

To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.

People can access our essential services:

Find out more about Coronavirus 👉nhsinform.scot/coronavirus

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | News | New Communications and Volunteer Manager for Dumfries and Galloway Citizens Advice Service

New Communications and Volunteer Manager for Dumfries and Galloway Citizens Advice Service

22nd October 2019


Media Contacts: Phil Stewart 0300 303 4321 ext. 6131

                             Katie Dyet    0300 303 4321 ext. 6108

Dumfries and Galloway Citizens Advice Service (D&G CAS) has appointed Katie Dyet as the Communications and Volunteer Development Manager. Katie joins the team who make a real and empowering difference to people’s lives in Dumfries and Galloway. Katie will drive the communications strategy and volunteer recruitment & development campaign, help deliver the corporate and operational plans.

Phil Stewart, Chief Executive of Dumfries and Galloway Citizens Advice Service said, “I am pleased to confirm the appointment of Katie as Communications and Volunteer Development Manager. She brings with her a new perspective and considerable leadership and management experience from private industry. With Katie’s current volunteer experience, there is no doubt she will help raise the profile of Dumfries and Galloway Citizens Advice Service. She will be a great point of contact for new and existing volunteers”.

Katie, the new Communications and Volunteer Manager at D&G CAS, said, “At Dumfries and Galloway Citizens Advice Service, we believe no one should have to face problems without good quality, independent, free advice. Our team of dedicated staff and volunteers give people the knowledge and confidence they need to find their way forward, no matter the problem. I am honoured to have the opportunity help D&G CAS spread the word about the fantastic service they provide and get more volunteers on board. Anyone interested in Volunteering please do not hesitate to get in touch with me.”


  1.  Phil Stewart and Katie Dyet are available for interview by contacting them directly on the above numbers.


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