WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WTH PRIORITY ISSUES

We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to stop all face to face contact with the public across all our bureaus and outreach clinics.

We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, finance and other benefits.

We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.

To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.

People can access our essential services:


Find out more about Coronavirus πŸ‘‰nhsinform.scot/coronavirus

πŸ’™πŸ’›  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens AdviceπŸ’™πŸ’›

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Press release

30th April 2019

Dumfries and Galloway Citizens Advice Service Projects Prove Their Worth

Dumfries and Galloway Citizens Advice Service (DAGCAS) as part of a nationwide campaign have implemented projects to support those in the region who are experiencing severe financial difficulties and for those who are unsure about or struggling to make their first Universal Credit claim.

Since November 2018 our Financial Health Check helpline and face to face advisers have helped clients to claim their benefits and other entitlements including utility savings to a value of nearly quarter of a million pounds.

Since November 2018 our Financial Health Check helpline and face to face advisers have helped clients to claim their benefits and other entitlements including utility savings to a value of nearly quarter of a million pounds.

The new Help to Claim project which was launched on April 1st 2019 has already supported people to claim Universal Credit to the value of Β£33,500.

Sue Irving Chief Executive at DAGCAS said β€œ Dumfries & Galloway Citizens Advice Service are committed to ensuring that nobody in our region suffers through poverty and receives  the benefits, entitlements and best value service that help them achieve a better quality of life”.

To access the Financial Health Check service, to speak to an adviser, call 0800 085 7145

To access the Help to Claim service, to speak to an adviser, call 0800 023 2581

To access the Help to Claim service in person, contact your local citizens advice bureau. You can find your nearest bureau at: www.dagcas.org

To access the Help to Claim service online through web chat, please click on this link: https://www.cas.org.uk/helptoclaim

Our dedicated specialist advisers are here to offer impartial advice and support to anyone who may need help with the process.

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