We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to stop all face to face contact with the public across all our bureaus and outreach clinics.

We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, finance and other benefits.

We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.

To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.

People can access our essential services:

Find out more about Coronavirus πŸ‘‰nhsinform.scot/coronavirus

πŸ’™πŸ’›  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens AdviceπŸ’™πŸ’›

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16th December 2019

16 December 2019

Media Contacts: Phil Stewart 0300 303 4321 ext. 6131

Dumfries and Galloway Citizens Advice Service Annual Report 2018-19

Dumfries and Galloway Citizens Advice Service are delighted to publish their annual report for 2018 -19.

Highlights of our performance over the past year includes:

Pat Shearer, Chair of the Board of Directors of DAGCAS said, β€œI am delighted to present this annual report for 2018 -19. It demonstrates the value of the service we provide across Dumfries and Galloway, supporting some of the most vulnerable in our communities to address the often multiple, connected and complex issues that they faced with in their day to day lives. I am indebted to the volunteers, staff, my fellow board members and our funders, especially Dumfries and Galloway Council, for their support in enabling us to deliver such a valuable service in these difficult times.”

Phil Stewart, Chief Executive Officer said, β€œOur volunteers and paid staff work tirelessly to ensure that we deliver the highest standards of service to the people of Dumfries and Galloway and this annual report evidences this. I could not be more proud of their achievements over the past year.  Our volunteers alone have given over 13 000 hours to the service during the year.

Our performance however,  is not only about the financial and statistical gains of the service, it is about helping our clients find redress or a solution to the many issues they face day to day that provides reassurance and comfort knowing that they are being listened to and helped.  When you see our case studies and staff profiles combined in a document like this, you really get a sense of the considerable achievements of our service.”

DAGCAS is continuing to work hard at delivering a high quality holistic service to the people of Dumfries and Galloway, identifying various funding options that allows us to participate in national and local projects that are consistent with our aims and principles to deliver the highest quality of advice, support and assistance across the region.

View our annual report.


  1.  Phil Stewart is available for interview by contacting him directly on the above number.


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