Telephone and Email Advice

As an alternative to visiting one of our bureaux you can have your enquiry answered by telephone or email.

Please either call 0300 303 4321, complete our online enquiry form or email [email protected]

Latest

Early May bank holiday

Our offices will be closed for the Early May Bank Holiday. We will re-open as normal on Tuesday 8th May at 9 AM
New Advisers

Dumfries and Galloway Citizens Advice Service are delighted to welcome two newly qualified advisers to the Dumfries bureau. Lucile Giriat and Simon Ashton completed an intensive adviser training programme to become generalist advisers.
More services to tackle poverty in Dumfries and Galloway
Kinship Care

Contact your nearest CAB - where to get advice. If you can’t get to a CAB, call the confidential Kinship Care helpline on 0808 800 0006. Calls are free from landlines and most mobiles

Request a home visit

All our CABs provide a home visit service for those who require advice but are unable to travel. Please telephone us on 0300 303 4321 to discuss your options.
How to book an appointment

If you require assistance to complete benefit forms it may be possible to book an appointment as an alternative to dropping in and waiting to be seen by an adviser.
Drop-in

When you enter one of our Citizens Advice Bureaux for the first time, you will be welcomed at reception and asked your name and postcode. Our volunteer advisers help a lot of people, so it is likely that you will have to wait to be seen.

Who we are

Dumfries and Galloway Citizens Advice Service (DAGCAS) is an independent charity. DAGCAS provides free confidential advice and assistance to the public via its four Citizens Advice Bureaux, which are located in Annan, Castle Douglas, Dumfries and Stranraer
Volunteer for us

To stay open, Citizens Advice Bureaux rely on volunteers. They provide the majority of advice, becoming generalist experts or focusing on a specialist area such as debt or Benefits.
Cost of Living Report

New report finds huge price differences in local shops, with poorest and rural areas hit hardest
Reports and publications
Outreach

For those unable to attend any of our four Citizens Advice Bureaux (CAB), we run a number of Outreach advice clinics. They provide exactly the same type and standard of service as our CABs, and take place across the region:
Stranraer CAB
Dumfries CAB
Structure

Dumfries and Galloway Citizens Advice Service (DAGCAS) was Incorporated on September 25th 1997
Annan CAB
Referrals

Some of those using our services are referred by third parties or other agencies, such as GPs, local support agencies, charities or local and national government departments. If you are working with individuals who require our assistance please telephone 0300 303 4321 to discuss making a referral.