Telephone and Email Advice

As an alternative to visiting one of our bureaux you can have your enquiry answered by telephone or email.

Please either call 0300 303 4321, complete our online enquiry form or email [email protected]

Latest

Annual General Meeting

ANNUAL GENERAL MEETING Our AGM will be held in the D&G CAS Board Room 81-85 Irish Street, Dumfries DG1 2PQ at 5pm on Tuesday 27th November 2018 D&G Citizens Advice Service now invites membership to the Company. Tel: 0300 303 4321 or Email: [email protected] for an application form.
Congratulations to Sylvia

Congratulations to Sylvia, a Stranraer volunteer adviser of 22 years, who is celebrating a significant birthday with some of her colleagues!
Subject Access Request (SAR) Form

Dumfries & Galloway Citizens Advice Service (DAGCAS) uses your personal data to provide you with a range of services. You can access the data we have about you for some or all of these services. Please Note: We will respond to this request within 1 month. The 1 month response period will begin once all the information we need is supplied Please download and complete the Subject Access Request (SAR) Form
LOCAL PEOPLE URGED TO TAKE PART IN FOOD SURVEY

Dumfries and Galloway Citizens Advice Service (D&GCAS) is urging local people to take part in a national survey on issues relating to food, including cost, choice, access and quality. The Food on the Table survey will run for the next month. It is available online at www.cas.org.uk/foodonthetable and paper copies will also be available at the local Citizens Advice Bureaux in Annan, Dumfries, Castle Douglas and Stranraer.

Request a home visit

All our CABs provide a home visit service for those who require advice but are unable to travel. Please telephone us on 0300 303 4321 to discuss your options.
How to book an appointment

If you require assistance to complete benefit forms it may be possible to book an appointment as an alternative to dropping in and waiting to be seen by an adviser.
Drop-in

When you enter one of our Citizens Advice Bureaux for the first time, you will be welcomed at reception and asked your name and postcode. Our volunteer advisers help a lot of people, so it is likely that you will have to wait to be seen.

Who we are

Dumfries and Galloway Citizens Advice Service (DAGCAS) is an independent charity. DAGCAS provides free confidential advice and assistance to the public via its four Citizens Advice Bureaux, which are located in Annan, Castle Douglas, Dumfries and Stranraer
Volunteer for us

To stay open, Citizens Advice Bureaux rely on volunteers. They provide the majority of advice, becoming generalist experts or focusing on a specialist area such as debt or Benefits.
Stranraer CAB
Reports and publications
Outreach

For those unable to attend any of our four Citizens Advice Bureaux (CAB), we run a number of Outreach advice clinics. They provide exactly the same type and standard of service as our CABs, and take place across the region:
Cost of Living Report

New report finds huge price differences in local shops, with poorest and rural areas hit hardest
Dumfries CAB
Structure

Dumfries and Galloway Citizens Advice Service (DAGCAS) was Incorporated on September 25th 1997
Annan CAB
Referrals

Some of those using our services are referred by third parties or other agencies, such as GPs, local support agencies, charities or local and national government departments. If you are working with individuals who require our assistance please telephone 0300 303 4321 to discuss making a referral.