PASS Helpline Adviser Vacancy

Location: Annan, Dumfries or Stranraer

Would you like to be part of our dedicated team who are driving our vision to be the leading socially responsible organisation providing holistic, high quality and accessible advice and representation for all citizens of Dumfries and Galloway? 

In joining us you will be part of the team that make a real and empowering difference to people’s lives through an independent, responsive, trusted, innovative and flexible approach.

Our aims, which we share with Citizens Advice Scotland, are to ensure that individuals do not suffer through a lack of knowledge of their rights and responsibilities or of the services available to them, or though an inability to express their needs effectively.  We aim equally to exercise a responsible influence on the development of social policies and services, both locally and nationally:

We also aim to:

• Make a positive difference to people’s lives;
• Engage with, train, develop, support and value our people;
• Provide accurate, appropriate, confidential, quality advice in a sensitive way to enable citizens of Dumfries and Galloway to make informed choices;
• Introduce and use quality assurance mechanisms to measure the difference we make and how we make it;
• Work with others to build our reputation for quality, professionalism, trust and independence.

The Helpline Patient Adviser will support the provision of national PASS helpline, webchat and email advice.

If you have evidence of experience and qualifications at SCQF level 6, evidence of Continuous Professional Development, relevant qualification would be useful, must possess and maintain expertise in relevant legislation, case law and codes of practice and a minimum of 2 years recent experience working within an advice environment.

SCQF level 6 Salary £23,175.00 pro rata

14 hours per week based in our Dumfries, Annan or Stranraer Bureaux

Duration: Funded until 31 March 2021

Closing date for all applications: Thursday 10 December 2020

Interviews will be held week commencing: 14 December 2020

Successful candidates will be subject to vetting through Disclosure Scotland.