We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to stop all face to face contact with the public across all our bureaus and outreach clinics.

We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, finance and other benefits.

We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.

To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.

People can access our essential services:

Find out more about Coronavirus πŸ‘‰nhsinform.scot/coronavirus

πŸ’™πŸ’›  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens AdviceπŸ’™πŸ’›

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Home | News | New Chief Executive Officer for Dumfries and Galloway Citizens Advice Service

New Chief Executive Officer for Dumfries and Galloway Citizens Advice Service

26th July 2019

Media Contacts: Phil Stewart 0300 303 4321 ext. 6131

The Board of Directors of Dumfries and Galloway Citizens Advice Service (D&G CAS) have appointed Phil Stewart as the new Chief Executive Officer to lead the service staff and volunteers to meet the many challenges that the people of Dumfries and Galloway region faces over the coming years. Phil will drive the service in the provision of a first class client customer service and in developing close working partnerships with other organisations and services.

Pat Shearer, Chair, D&G CAS Board of Directors said,” The Board of Directors of Dumfries and Galloway Citizens Advice Service are delighted to confirm the appointment of Phil Stewart as Chief Executive Officer. Phil brings with him considerable leadership and management experience in the public sector and more recently in the charitable sector with D&G CAS. He takes over from Sue Irving who has recently moved to a key role with a local housing association. Sue has led the organisation tremendously well over the last 8 years and we are confident Phil will build on the progress established by Sue. He will most definitely be a very positive asset to the service, providing drive and direction to support our staff and volunteers. He has a wide experience in partnership working and will build on and forge new relationships in this area.

Phil Stewart, new Chief Executive at D&G CAS said, β€œDumfries & Galloway Citizens Advice Service are committed to ensuring that those most in need in our region are well supported, given appropriate advice and direction and are able to negotiate the complex area of rights andΒ  entitlements. As an existing employee of the service I am well aware of the quality and commitment of our staff and volunteers in supporting those most in need. I am delighted to have been given the opportunity and privilege of leading them to meet our existing and future challenges. I look forward to working closely with our wider partnership network to support the delivery of services region wide. ”


  1. Β Phil Stewart is available for interview by contacting him directly on the above number.
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