WE ARE STILL HERE FOR TELEPHONE, EMAIL ENQUIRIES & WEBCHAT

In all, during 2020, we have dealt with 15556 client contacts with 22152 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE. 

DAGCAS is complying with government guidance to help contain the spread of COVID-19. Due to the sharp rise in Coronavirus cases in Annandale and Wigtownshire our bureau in Annan, Stranraer and the Stewartry will STOP face to face contact with the public. However, Dumfries will remain open as of 6 January for appointments and a drop-in service.   

If you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser. 

We will deliver an essential service that focuses on telephone, webchat and email enquiries. 

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website. 

For the latest Government Guidance on new stay at home regulations in effect, click here. 

Find out more about Coronavirus by visiting nhs inform. 

You can access our essential services: 

We are extra busy during these challenging times and appreciate your patience. 

💙💛  Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | News | Meet Simon, our Dumfries Anti Poverty Adviser.

Meet Simon, our Dumfries Anti Poverty Adviser.

1st September 2020

Hi, my name’s Simon Ashton and I am an adviser on the new Citizens Advice Anti Poverty team. 

I have been with the Dumfries and Galloway Citizens Advice Service since 2018, first as a volunteer Generalist Adviser, then, as a benefits adviser on the national Money Talk Team helpline and more recently, the Help to Claim (Universal Credit) helpline.

When not working I enjoy music, movies and walking my 3 dogs in the beautiful countryside of Dumfries and Galloway.

I am looking forward to helping tackle local poverty.

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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
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