WE ARE STILL HERE FOR TELEPHONE, EMAIL ENQUIRIES & WEBCHAT

In all, during 2020, we have dealt with 15556 client contacts with 22152 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE. 

DAGCAS is complying with government guidance to help contain the spread of COVID-19. Due to the sharp rise in Coronavirus cases in Annandale and Wigtownshire our bureau in Annan, Stranraer and the Stewartry will STOP face to face contact with the public. However, Dumfries will remain open as of 6 January for appointments and a drop-in service.   

If you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser. 

We will deliver an essential service that focuses on telephone, webchat and email enquiries. 

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website. 

For the latest Government Guidance on new stay at home regulations in effect, click here. 

Find out more about Coronavirus by visiting nhs inform. 

You can access our essential services: 

We are extra busy during these challenging times and appreciate your patience. 

💙💛  Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | News | Meet Our new Smart Energy Adviser…

Meet Our new Smart Energy Adviser…

15th September 2020

Meet Mirin,  she is an adviser for the Smart Energy GB project.

Mirin graduated from the University of Glasgow, Dumfries Campus in 2019 with a degree in Health and Social Policy. She has been with the organisation since 2018 and has had a plethora of roles starting as a volunteer and becoming a member of staff.

 As a Smart Energy GB adviser she is able to help you with understanding what a smart meter is, how they work, and how they benefit you and the environment and finally the installation process if you decide to have a smart meter fitted. She enjoys this role as she is able to work with clients directly as well as networking with third party organisations.

 If you like to speak Mirin regarding a Smart Meter you can contact us on 0300 4321 303 or email us by filling in our online enquiry form.

 

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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
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