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In all, since March 2020, we have dealt with 15556 client contacts with almost 30000 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE.

DAGCAS is complying with government guidance to help contain the spread of COVID-19.

We are now OPEN for face-to-face appointments and a drop-in service. However, if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

We will deliver an essential service that focuses on telephone, webchat and email enquiries.

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website.

For the latest Government Guidance on new stay at home regulations in effect, click here.

Find out more about Coronavirus by visiting nhs inform.

You can access our essential services:

By telephone at 0300 303 4321 (Free from Landlines but from mobile may vary)

By email, fill out and send online enquiry form.

Universal Credit Help to Claim service at 0800 023 2581or click here to Webchat.

Money Talk Team (check if you can maximise your income) at 0800 085 7145 or click here to Webchat.

Use our information system to find out the answer to your Citizens Advice enquiries

We are extra busy during these challenging times and appreciate your patience.

💙💛 Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | News | Meet Lynne, our new Anti Poverty Advisers based in Annan.

Meet Lynne, our new Anti Poverty Advisers based in Annan.

31st August 2020

My name is Lynne Davis. I attended college in Dumfries and studied Graphic Design and Illustration, and still have a passion for design and interior design. In my spare time I like to spend time with my family, bake and walk my dog.

I have worked for Dumfries and Galloway Citizens Advice Service for over 17 years. I started off my journey in the organisation as an administration assistant on the Homeless Project. I then found a passion for advice work and started my adviser training, as I wanted to specialise in housing advice. I then secured a position as a Homelessness Advice Worker, and then moved onto being the Housing & Homelessness Team Leader. I then worked on a couple of temporary posts until most recently securing a position as a Financial Capability Adviser.

I have now been seconded onto our new Anti- Poverty Project, which will help people across Dumfries & Galloway address poverty issues. We will be able to look at benefit issues, appeal adverse benefit decisions, advice about debt situations, offer budgeting advice, advice in financial projects and bank account options, and give energy advice.

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