WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WITH PRIORITY ISSUES

For the week commencing 6 July 2020 our bureaux are open for appointments and a drop in service from 10 am-12 noon and 2pm -4pm, Monday- Friday.

We must stress that we are expecting high demand and would request that if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

We would ask clients who are experiencing symptoms associated with coronavirus or are living with someone who is to not attend any of our bureaux. Those that do will have to follow the procedures that have been put in place to maintain a safe and healthy environment.

We will of course continue to follow government guidelines and these arrangements will be subject to on-going review.

We are extra busy during these challenging times and appreciate your patience.

People can access our essential services:


Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | News | Meet Janice- Volunteer Generalist Adviser

Meet Janice- Volunteer Generalist Adviser

1st June 2020

Janice Wells- Volunteer Generalist Adviser at our Dumfries Bureau 

Why I Volunteer at DAGCAS?

“As a full-time carer, it can be lonely and isolating, I volunteered with Citizens Advice to give me the opportunity to have time for being myself. Although it was daunting to begin with, I really appreciate how much it has helped me. It has been an interesting and variable challenge which has improved my confidence and self-esteem.

It has broadened my knowledge of the different types of issues local people have and has helped to make me more aware of what is happening in our region. You never know what you will be dealing with during each session. If there is anything you are unsure of there is always support at hand from staff and other volunteers.

It is a pleasure to have the opportunity to work with my colleagues at Citizens Advice and to help people with their issues. If I had known this, I would have volunteered sooner.”

Are you interested in volunteering with us? Find out more.

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