WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WITH PRIORITY ISSUES

For the week commencing 6 July 2020 our bureaux are open for appointments and a drop in service from 10 am-12 noon and 2pm -4pm, Monday- Friday.

We must stress that we are expecting high demand and would request that if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

We would ask clients who are experiencing symptoms associated with coronavirus or are living with someone who is to not attend any of our bureaux. Those that do will have to follow the procedures that have been put in place to maintain a safe and healthy environment.

We will of course continue to follow government guidelines and these arrangements will be subject to on-going review.

We are extra busy during these challenging times and appreciate your patience.

People can access our essential services:


Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

Close window
Call us: 0300 303 4321
Locations
Newton Stewart Sanquhar Kelloholm North West Resource Centre Midpark Hospital Kirkcudbright Dalbeattie Castle Douglas DGRI Drop-in-Clinic Cancer Information and Support Centre Moffat Langholm Annan CAB Stranraer CAB Dumfries CAB (Headquarters)
Pages
Publications UPDATE: CORONAVIRUS Contact us Eu Citizen feeling in the dark about Brexit? Helpline & Webchat Phone and email advice Request a home visit Book an appointment Drop-in Health Latest Volunteer for Us Fundraise for us Donate Get Involved Referrals Who we help Ways to get help Get Help Family Kinship Care Immigration Housing and Homelessness Law and Courts Work Debt and Money Consumer Rights Benefits Advice Subject Access Request Form Locations Who Funds Us Board of Directors Privacy and Cookie Policy What We Do Who we are Home
Posts
I have been affected by Coronavirus, can I claim benefits? Dumfries and Galloway Citizens Advice Service Opens Bureaux Having problems getting your furlough pay? Do you want a refund because of coronavirus? Holiday cancelled due to COVID-19 Are you struggling to pay your rent? Struggling to pay your mortgage? Are you worried about being evicted? If you’re struggling to pay your bills Meet Alistair- Volunteer Solicitor Meet Irina- Volunteer Trainee Generalist Adviser Meet Kirsten- Volunteer Generalist Adviser Meet Derek- Volunteer Generalist Adviser Meet Stacey- Volunteer Generalist Adviser Meet Robert-Volunteer Generalist Adviser Meet Colin – Volunteer Generalist Adviser Meet Janice- Volunteer Generalist Adviser Volunteers’ Week 1-7 June 2020 Are you worried about working due to COVID-19? Do you need to be off work to care for someone? Help for domestic abuse May Bank Holiday (VE Day) Kinship Care and Coronavirus I’m an Eu Citizen, what does Brexit means for me? What if an employee has more than one job? Can they still be furloughed? Struggling to pay back money you owe? My employer has asked me to return to work after 3 weeks of furlough, do I have to return? I can’t go to work because I need to look after my child, but my boss is threatening to sack me if I don’t. What should I do? My boss is forcing me to go to work but I’m scared of coronavirus. What should I do? My employer has drastically reduced my hours? Can I be furloughed? Does your relative/neighbour/friend need advice and help? They don’t have a phone or access to internet? Going to work “Thank you for you help, we are now well on the road to getting my mum some much needed help” Do you think shops are acting unfairly? Support for those at high COVID-19 risk I am a trades person, can I go into a customer’s house to do emergency work? Claim for your employees’ wages through the Coronavirus Job Retention Scheme Support for other forms of gender-based violence More Support for women, men, LGBT+ community, Ethnic Minority, Students and non UK citizens affected by domestic abuse… Press Release- 07/04/2020 Are you a young person? Are you worried about your health and well being? ⚠️ Warning Suspicious Email ⚠️ Managing money in the current crisis Struggling to pay your energy bills? Advice for businesses If you think shops aren’t acting fairly If you’re planning to travel abroad If you need to take time off to look after your children School closures and key workers Changes to benefits If you’re extremely vulnerable because of a medical condition Staying at home Watch out for coronavirus scams Health advice Caring for you mental health COVID-19 FAQ Furlough Staff Easter Break Is Coronavirus impacting your life? PRESS RELEASE UPDATE: COVID-19 SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING ARE YOU AN EU CITIZEN AND DO YOU WANT TO STAY IN SCOTLAND? PRESS RELEASE Scottish Gas (British Gas) Prepayment Keys / Cards Immediate Care Practitioner Course- Psychological First Aid Training 🎄🎄STEWARTRY FESTIVE SERVICE 🎄🎄 Our Christmas Opening Hours Energy Best Deal 💸🔌 Changing your energy supplier is easy and can save you money 💡💷💳 Eu Citizen feeling in the dark about Brexit? New Communications and Volunteer Manager for Dumfries and Galloway Citizens Advice Service Free Screening of “I, Daniel Blake” Help to Claim and Money Talk Team- Challenging Poverty! Annan Kinship Carers Support Group – New Members Wanted Challenge Poverty Week – Warm Home Discount Advice Session Information for ex-employees of Border Cars Volunteer For Us Susan Completes Generalist Training EU Citizens Support Scheme Glasgow Outreach – Kinship Care New Chief Executive Officer for Dumfries and Galloway Citizens Advice Service Debt Awareness Universal Credit Help to Claim Service Press release Best Start Grant
 
Home | News | Meet Irina- Volunteer Trainee Generalist Adviser

Meet Irina- Volunteer Trainee Generalist Adviser

2nd June 2020

Irina Grey- Volunteer Trainee Generalist Adviser at our Dumfries Bureau

Irina is a Latvian national who became a volunteer with DAGCAS in Oct 2019.  She brings a wealth of invaluable experience to this role.  She has a background in business, particularly economics and project management.  She has excellent interpersonal skills with warm and friendly personality which are endearing to the volunteering role at DAGCAS, making her most approachable and empathetic with our clients.

In addition to BA (Hons) in Economics, Management and Entrepreneurship​, she is member of  The UK Institution of Engineering and Technology. Simultaneously, Irina has also been completing Higher Education Sociology through The Open Learning and undertaking an ESOL (English for Speakers of Other Languages) course.

Irina undertook and completed the majority of Generalist Adviser training in superfast time, her skillset has been invaluable and she has been assisting DAGCAS with a wide range of enquiries from the implications of Brexit for non-British Nationals, being a translator, dealing with telephone enquiries and also to dealing with complex Universal Credit claims.

Irina has proven to be extremely flexible in her approach to her volunteering with DAGCAS and has been alternating between providing general admin support to assisting with the work of In Court Advice Team. She is always kind, helpful, enthusiastic and determined to provide the best possible outcomes to all the Dumfries and Galloway Community and she always goes that extra mile.  We are delighted and privileged to have her support as a DAGCAS Volunteer.

Why I Volunteer at DAGCAS?

“I was impressed with this Charity’s’ values when I started my volunteering training last October.

I’ve received excellent training face to face and online, a lot of people invested their time in me. The staff and volunteers have helped me to develop my knowledge, experience and my “can-do” attitude.

 I consider myself very fortunate to work with other volunteers, who are experts of enormous calibre in advisory fields.  They are more than colleagues; they are new friends.  People at DAGCAS make you feel important.

I wouldn’t have got through all of those client interviews without my tutors coaching. Unfortunately, due to COVID-19 a have not finished my face to face solo interview training. But what I have gained is irreplaceable experience of volunteering from home and helping with telephone enquiries.”

Are you interested in volunteering with us? Find out more.

Back to News
This site uses cookies.
Configure
 
Read our privacy policy

This site uses cookies for marketing, personalisation, and analysis purposes. You can opt out of this at any time or view our full privacy policy for more information.