Meet Irina- Volunteer Trainee Generalist Adviser2nd June 2020
Irina Grey- Volunteer Trainee Generalist Adviser at our Dumfries Bureau
Irina is a Latvian national who became a volunteer with DAGCAS in Oct 2019. She brings a wealth of invaluable experience to this role. She has a background in business, particularly economics and project management. She has excellent interpersonal skills with warm and friendly personality which are endearing to the volunteering role at DAGCAS, making her most approachable and empathetic with our clients.
In addition to BA (Hons) in Economics, Management and Entrepreneurship, she is member of The UK Institution of Engineering and Technology. Simultaneously, Irina has also been completing Higher Education Sociology through The Open Learning and undertaking an ESOL (English for Speakers of Other Languages) course.
Irina undertook and completed the majority of Generalist Adviser training in superfast time, her skillset has been invaluable and she has been assisting DAGCAS with a wide range of enquiries from the implications of Brexit for non-British Nationals, being a translator, dealing with telephone enquiries and also to dealing with complex Universal Credit claims.
Irina has proven to be extremely flexible in her approach to her volunteering with DAGCAS and has been alternating between providing general admin support to assisting with the work of In Court Advice Team. She is always kind, helpful, enthusiastic and determined to provide the best possible outcomes to all the Dumfries and Galloway Community and she always goes that extra mile. We are delighted and privileged to have her support as a DAGCAS Volunteer.
Why I Volunteer at DAGCAS?
“I was impressed with this Charity’s’ values when I started my volunteering training last October.
I’ve received excellent training face to face and online, a lot of people invested their time in me. The staff and volunteers have helped me to develop my knowledge, experience and my “can-do” attitude.
I consider myself very fortunate to work with other volunteers, who are experts of enormous calibre in advisory fields. They are more than colleagues; they are new friends. People at DAGCAS make you feel important.
I wouldn’t have got through all of those client interviews without my tutors coaching. Unfortunately, due to COVID-19 a have not finished my face to face solo interview training. But what I have gained is irreplaceable experience of volunteering from home and helping with telephone enquiries.”
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