WE ARE STILL HERE FOR TELEPHONE, EMAIL ENQUIRIES & WEBCHAT
In all, since March 2020, we have dealt with 15556 client contacts with 22152 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE.
DAGCAS is complying with government guidance to help contain the spread of COVID-19. Due to the sharp rise in Coronavirus cases in Wigtownshire our bureau in Stranraer will STOP face to face contact with the public.
However, Dumfries, Annan and Stewartry will remain open for URGENT appointments and a drop-in service and to see people who have no access to telephone and internet.
If you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.
We will deliver an essential service that focuses on telephone, webchat and email enquiries.
For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website.
For the latest Government Guidance on new stay at home regulations in effect, click here.
Find out more about Coronavirus by visiting nhs inform.
You can access our essential services:
By telephone at 0300 303 4321 (Free from Landlines but from mobile may vary)
Home | News | Meet Colin – Volunteer Generalist Adviser
Meet Colin – Volunteer Generalist Adviser
2nd June 2020
Colin Scott- Volunteer Generalist Adviser at our Dumfries Bureau.
Why I Volunteer at DAGCAS?
“I was looking for something to do in my retirement and found CAS through Volunteer Action D & G. From the start I found working in the bureau most rewarding albeit often a challenge with some of the difficult enquiries we get but this is what makes the job so interesting. I get a sense of satisfaction when I can send a client away content and feeling better. I also get a sense of satisfaction from fully completing a record which at times can also be a challenge.
I enjoy the face to face work which makes our present situation frustrating. I also miss regular contact with all the people in the bureau who are always available to bounce ideas off. I always look forward to coming to work because that’s how I see it – a job where I get the chance to learn new skills and practice the skills I used in my previous life.”
Are you interested in volunteering with us? Find out more.
