WE ARE STILL HERE FOR TELEPHONE, EMAIL ENQUIRIES & WEBCHAT
In all, since March 2020, we have dealt with 15556 client contacts with 22152 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE.
DAGCAS is complying with government guidance to help contain the spread of COVID-19. Due to the sharp rise in Coronavirus cases in Wigtownshire our bureau in Stranraer will STOP face to face contact with the public.
However, Dumfries, Annan and Stewartry will remain open for URGENT appointments and a drop-in service and to see people who have no access to telephone and internet.
If you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.
We will deliver an essential service that focuses on telephone, webchat and email enquiries.
For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website.
For the latest Government Guidance on new stay at home regulations in effect, click here.
Find out more about Coronavirus by visiting nhs inform.
You can access our essential services:
We are extra busy during these challenging times and appreciate your patience.
💙💛 Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛
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Home | News | Learn more about Laura Grierson, our Energy Adviser based in Dumfries.
Learn more about Laura Grierson, our Energy Adviser based in Dumfries.
1st September 2020
Following early retirement from the NHS where Laura had 29 years of service in various roles including: Business Management, Principal Auditor, Counter Fraud Specialist, Development Manager and latterly heading up Estates & Infrastructure, she joined CAB in 2015 as a volunteer, giving General Advice to clients.
In 2016 Laura accepted a post as Energy Adviser and thereafter successfully completed City and Guilds in Energy Management. As well as Energy Advice Laura has worked in Financial Capability at the local bureau and for the last five months the National Helpline for Citizens Advice Scotland. Laura says, “each of these roles can be very challenging, but equally rewarding, particularly when helping clients to obtain their rights and problem solve, alleviating the stress and anxiety caused by consumer type issues.”
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