WE ARE STILL HERE FOR TELEPHONE, EMAIL ENQUIRIES & WEBCHAT

In all, since March 2020, we have dealt with 15556 client contacts with 22152 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE. 

DAGCAS is complying with government guidance to help contain the spread of COVID-19. Due to the sharp rise in Coronavirus cases in Wigtownshire our bureau in Stranraer will STOP face to face contact with the public. 

However, Dumfries, Annan and Stewartry will remain open for URGENT appointments and a drop-in service and to see people who have no access to telephone and internet.

If you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser. 

We will deliver an essential service that focuses on telephone, webchat and email enquiries. 

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website. 

For the latest Government Guidance on new stay at home regulations in effect, click here. 

Find out more about Coronavirus by visiting nhs inform. 

You can access our essential services: 

We are extra busy during these challenging times and appreciate your patience. 

💙💛  Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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Having problems getting your furlough pay? I have been affected by Coronavirus, can I claim benefits? Coronavirus – being furloughed if you can’t work VACANCY AVAILABLE – FINANCE ADMIN PRESS RELEASE Congratulations to Kieran in his new role as a Financial Capability Adviser and Anti-Poverty Adviser. Big Energy Saving Month Campaign 2021 Struggling to pay your household bills? Coronavirus – if you need to be off work to care for someone Coronavirus – getting benefits if you’re self-isolating Service Update SERVICE UPDATE: CORONAVIRUS Festive Period Opening Hours Annual Report 2019-2020 Updates from Social Security Scotland Check if your redundancy is fair ANNUAL GENERAL MEETING Press Release- End of Furlough Scheme Support We don’t want to alarm you Smart Meters and tackling fuel poverty Challenge Poverty Week 2020 Student housing – ending your agreement in halls D&G HandyVan UPDATE: CORONAVIRUS Meet Our new Smart Energy Adviser… Stop getting nuisance calls and texts Free online awareness sessions about the EU Settlement Scheme and the impact of Brexit for EU Citizens. Learn more about Laura Grierson, our Energy Adviser based in Dumfries. Meet Pam our new Energy Adviser based in Stranraer. Say Hello to Fergus, our new Anti Poverty Adviser in Stranraer Meet Simon, our Dumfries Anti Poverty Adviser. Meet Lynne, our new Anti Poverty Advisers based in Annan. Struggling with your energy bills? Check if you can get a free TV licence Dumfries and Galloway Citizens Advice Service Opens Bureaux Do you want a refund because of coronavirus? Holiday cancelled due to COVID-19 Are you struggling to pay your rent? Struggling to pay your mortgage? Are you worried about being evicted? If you’re struggling to pay your bills Meet Alistair- Volunteer Solicitor Meet Irina- Volunteer Trainee Generalist Adviser Meet Kirsten- Volunteer Generalist Adviser Meet Derek- Volunteer Generalist Adviser Meet Stacey- Volunteer Generalist Adviser Meet Robert-Volunteer Generalist Adviser Meet Colin – Volunteer Generalist Adviser Meet Janice- Volunteer Generalist Adviser Are you worried about working due to COVID-19? Do you need to be off work to care for someone? Help for domestic abuse May Bank Holiday (VE Day) Kinship Care and Coronavirus I’m an Eu Citizen, what does Brexit means for me? What if an employee has more than one job? Can they still be furloughed? Struggling to pay back money you owe? My employer has asked me to return to work after 3 weeks of furlough, do I have to return? I can’t go to work because I need to look after my child, but my boss is threatening to sack me if I don’t. What should I do? My boss is forcing me to go to work but I’m scared of coronavirus. What should I do? My employer has drastically reduced my hours? Can I be furloughed? Does your relative/neighbour/friend need advice and help? They don’t have a phone or access to internet? Going to work “Thank you for you help, we are now well on the road to getting my mum some much needed help” Do you think shops are acting unfairly? Support for those at high COVID-19 risk I am a trades person, can I go into a customer’s house to do emergency work? Claim for your employees’ wages through the Coronavirus Job Retention Scheme Support for other forms of gender-based violence More Support for women, men, LGBT+ community, Ethnic Minority, Students and non UK citizens affected by domestic abuse… Press Release- 07/04/2020 Are you a young person? Are you worried about your health and well being? ⚠️ Warning Suspicious Email ⚠️ Managing money in the current crisis Struggling to pay your energy bills? Advice for businesses If you think shops aren’t acting fairly If you’re planning to travel abroad If you need to take time off to look after your children School closures and key workers Changes to benefits If you’re extremely vulnerable because of a medical condition Staying at home Watch out for coronavirus scams Health advice Caring for you mental health COVID-19 FAQ Furlough Staff Easter Break Is Coronavirus impacting your life? PRESS RELEASE SOUTH OF SCOTLAND MSP COLIN SMYTH PRAISES AMAZING WORK OF LOCAL CITIZENS ADVICE SERVICES AND CALLS FOR MORE PEOPLE TO CONSIDER VOLUNTEERING ARE YOU AN EU CITIZEN AND DO YOU WANT TO STAY IN SCOTLAND? PRESS RELEASE Scottish Gas (British Gas) Prepayment Keys / Cards Immediate Care Practitioner Course- Psychological First Aid Training 🎄🎄STEWARTRY FESTIVE SERVICE 🎄🎄 Our Christmas Opening Hours 💸🔌 Changing your energy supplier is easy and can save you money 💡💷💳 Eu Citizen feeling in the dark about Brexit? New Communications and Volunteer Manager for Dumfries and Galloway Citizens Advice Service Free Screening of “I, Daniel Blake” Help to Claim and Money Talk Team- Challenging Poverty! Annan Kinship Carers Support Group – New Members Wanted Challenge Poverty Week – Warm Home Discount Advice Session Information for ex-employees of Border Cars Volunteer For Us Susan Completes Generalist Training EU Citizens Support Scheme Glasgow Outreach – Kinship Care New Chief Executive Officer for Dumfries and Galloway Citizens Advice Service Debt Awareness Universal Credit Help to Claim Service Press release Best Start Grant UPDATE: COVID-19
 
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Latest News, Campaigns and Press Releases

The latest news, campaigns and press releases from Dumfries and Galloway Citizens Advice Service.

Free online awareness sessions about the EU Settlement Scheme and the impact of Brexit for EU Citizens.
2nd September 2020

In September, DAGCAS EU Citizens Support project is organising a series of free online awareness sessions about the EU Settlement Scheme and the impact of Brexit for EU Citizens and their family members living and working in the UK. These…

Read more
Learn more about Laura Grierson, our Energy Adviser based in Dumfries.
1st September 2020

Following early retirement from the NHS where Laura had 29 years of service in various roles including: Business Management, Principal Auditor, Counter Fraud Specialist, Development Manager and latterly heading up Estates & Infrastructure, she joined CAB in 2015 as a…

Read more
Meet Pam our new Energy Adviser based in Stranraer.

I joined the Dumfries and Galloway Citizens Advice team in Stranraer in January 2019 as a Generalist Volunteer.  In August 2019, I was offered a role with the Money Talk Team which I carry out on a Monday.  I am…

Read more
Say Hello to Fergus, our new Anti Poverty Adviser in Stranraer

Hi my name is Fergus Marshall and I am a anti-poverty and financial capability adviser for Dumfries and Galloway Citizens Advice. Before starting in this new project I was previously a Volunteer Generalist Adviser for Dumfries and Galloway Citizens Advice…

Read more
Meet Simon, our Dumfries Anti Poverty Adviser.

Hi, my name’s Simon Ashton and I am an adviser on the new Citizens Advice Anti Poverty team.  I have been with the Dumfries and Galloway Citizens Advice Service since 2018, first as a volunteer Generalist Adviser, then, as a…

Read more
Meet Lynne, our new Anti Poverty Advisers based in Annan.
31st August 2020

My name is Lynne Davis. I attended college in Dumfries and studied Graphic Design and Illustration, and still have a passion for design and interior design. In my spare time I like to spend time with my family, bake and…

Read more
Struggling with your energy bills?
20th August 2020

We can help.   Dumfries and Galloway Citizens Advice Service (DAGCAS) can give you free, impartial and confidential advice about all of your energy issues. Our trained energy advisers can help you deal with any outstanding debts, as well as reducing your energy…

Read more
Check if you can get a free TV licence
19th August 2020

You might be able to get a free TV licence if someone in your household gets Pension Credit. To get the discount, both of the following must apply to the licence holder: they’re 75 years or olderthey get Pension Credit…

Read more
Dumfries and Galloway Citizens Advice Service Opens Bureaux
2nd July 2020

Press Release Media Contact: Phil Stewart 0300 303 4321 ext. 6131 Dumfries and Galloway Citizens Advice Service has, over the last 3 months, been delivering a valuable advice and support service to those most in need across our region by…

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Do you want a refund because of coronavirus?
16th June 2020

If something you were planning to do has been cancelled because of coronavirus, there might be things you can do. For example, if you had travel plans or were going to an event. You should check the website of the…

Read more
Holiday cancelled due to COVID-19

If you’re planning to travel abroad Government advice is not to travel right now unless you really have to – you can read the latest travel guidance on GOV.UK. If you were meant to travel  If your booking is cancelled because of…

Read more
Are you struggling to pay your rent?
4th June 2020

You should explain the situation to your landlord straight away – they might give you more time to pay. You still need to pay your rent. If you’ve fallen behind with your rent, you should start dealing with rent arrears. You…

Read more
Struggling to pay your mortgage?

If you ask your mortgage provider, they might agree to pause your mortgage payments for 3 months. This is called a ‘payment deferral’. You can ask for a payment deferral for somewhere you live or somewhere you’ve bought to let.…

Read more
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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
Scottish Charity Number SC027107 Dumfries & Galloway Citizens Advice Service is a limited by Guarantee No. 179254
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