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Latest News, Campaigns and Press Releases

The latest news, campaigns and press releases from Dumfries and Galloway Citizens Advice Service.

YES, late night Thursdays are back.
15th April 2021

As from 29th April 2021, Dumfries Bureau will be open for face-to-face drop ins and appointments until 7.00pm every Thursday evening.  Opening hours from the 29th April 2021:  Mondays- 9:30am-4:30pm (closed 12:30-1:30pm)      Tuesdays – 9:30am-4:30pm (closed 12:30-1:30pm)     Wednesdays – 9:30am-4:30pm (closed 12:30-1:30pm)     Thursdays 9.30am – 7.00pm (closed 12:30-1:30pm)      Fridays- 9:30am-4pm (closed…

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Having problems getting your furlough pay?
18th February 2021

There are things you can do if you: haven’t had any furlough pay yet but think you should havethink you’ve been paid the wrong amountthink your employer is keeping your furlough pay and not giving it to you It’s a…

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I have been affected by Coronavirus, can I claim benefits?

You might be able to claim benefits or get more money on your current benefits if your work has been affected by coronavirus. This might be because you:  are earning less than usual – including if you’re self-employed have lost your…

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Coronavirus - being furloughed if you can’t work
2nd February 2021

Your employer might be able to use the government Coronavirus Job Retention scheme to pay you while you’re not working. This is known as being a ‘furloughed worker’. If your employer uses the scheme, you’ll be paid 80% of your…

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25th January 2021

Launch date: 25 January 2021 Media Contact: Christine Sinclair 0300 303 4321 ext. 6130 Dumfries and Galloway Citizens Advice Service provides fuel voucher top ups to the most vulnerable Dumfries and Galloway Citizens Advice Service (DAGCAS) with support from Dumfries…

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Struggling to pay your household bills?
13th January 2021

Overwhelmed with money worries? Check if you could be paying less on your bills or if you’re missing out on extra income. Our money map tool has done all the hard work for you by pulling together online sources to…

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Coronavirus - if you need to be off work to care for someone

You might be able to get help if you’re off work caring for someone who is normally looked after another way. This might be because your child’s school is closed, your child is self-isolating or an older person’s carer can’t come.…

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Coronavirus - getting benefits if you’re self-isolating

If you can’t work because you’re self-isolating, you might be able to get: a self-isolation support grant from your local councilStatutory Sick Pay (SSP) from your employerEmployment and Support Allowance (ESA) from the government You can’t get SSP and ESA…

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Annual Report 2019-2020
9th December 2020

DAGCAS-ANNUAL-REPORT-2019-2020Download Please download a copy of our annual report for 2019-2020. Our annual report tells a story of a very successful year. It contains statistics including client financial gains, case studies, volunteer and staff profiles and client testimonials. All of which demonstrate the…

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Updates from Social Security Scotland
18th November 2020

Scottish Child Payment Pre-Launch Applications  Click here to view a video from Social Security Scotland Facebook page, this one links together the Scottish Child Payment and Best Start Grant benefits and it’s a good illustration of the support available.  Child…

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Check if your redundancy is fair
9th November 2020

You might be told you’re at risk of redundancy if your employer has one or more jobs they can’t afford or no longer need. Your employer has a lot of freedom to choose who they make redundant, but there are…

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will be held remotely via MS TEAMS on Wednesday 9 December 2020 at 5.00pm Joining details will be supplied on confirmation of your attendance. D&G Citizens Advice Service now invites membership to the Company. Tel: 0300 303 4321 Email:…

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Press Release- End of Furlough Scheme Support
26th October 2020

27/10/2020 Media Contact: Katie Dyet  0300 303 4321 End of Furlough Scheme Support The furlough scheme running throughout the coronavirus restrictions is coming to an end on 31 October 2020. New support schemes are being offered that will hopefully still…

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