WE ARE STILL HERE FOR TELEPHONE, EMAIL ENQUIRIES & WEBCHAT

In all, since March 2020, we have dealt with 15556 client contacts with 22152 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE. 

DAGCAS is complying with government guidance to help contain the spread of COVID-19. Due to the sharp rise in Coronavirus cases in Wigtownshire our bureau in Stranraer will STOP face to face contact with the public. 

However, Dumfries, Annan and Stewartry will remain open for URGENT appointments and a drop-in service and to see people who have no access to telephone and internet.

If you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser. 

We will deliver an essential service that focuses on telephone, webchat and email enquiries. 

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website. 

For the latest Government Guidance on new stay at home regulations in effect, click here. 

Find out more about Coronavirus by visiting nhs inform. 

You can access our essential services: 

We are extra busy during these challenging times and appreciate your patience. 

💙💛  Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | COVID-19 | Kinship Care and Coronavirus

Kinship Care and Coronavirus

27th April 2020

What is Kinship Care?

All across Dumfries & Galloway, grandparents, aunts, uncles and family friends look after children because their biological parents are unable to do so. People who look after children in these circumstances are known as ‘Kinship Carers’.

Our Kinship Care Adviser, Marion Hamilton is supporting Kinship Carers from home during the Coronavirus outbreak.

You can contact her by email at Marion.Hamilton@dagcas.org or Freephone 0300 303 4321.

During this pandemic Marion is frequently being asked the following question:

Q. “I am a Kinship Carer. The Compulsory Supervision Order for the child I look after, states that she is to have contact with her parents. How can I manage to do this during Lockdown for Coronavirus?”

A. “ If no face to face contact is possible, then you should speak to your social worker and ask for some form of virtual contact using technology. This would only be possible where it can be safely managed.”

For advice and more information on Kinship Care, click on the link.

View and download our Kinship Care Newsletter below.

v5-4561-Kinship-Care-newsletterDownload
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