WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WTH PRIORITY ISSUES

We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to paused all face to face contact with the public across all our bureaus and outreach clinics.

We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, debt, finance and other benefits.

We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.

To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.

People can access our essential services:

By telephone at 0300 303 4321 (Free from Landlines but from mobile may vary)
By email, fill out and send online enquiry form.
Universal Credit Help to Claim service at 0800 023 2581
Money Talk Team at 0800 085 7145
Use our information system to find out the answer to your Citizens Advice enquiries

Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛 We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | COVID-19 | Kinship Care and Coronavirus

Kinship Care and Coronavirus

27th April 2020

What is Kinship Care?

All across Dumfries & Galloway, grandparents, aunts, uncles and family friends look after children because their biological parents are unable to do so. People who look after children in these circumstances are known as ‘Kinship Carers’.

Our Kinship Care Adviser, Marion Hamilton is supporting Kinship Carers from home during the Coronavirus outbreak.

You can contact her by email at Marion.Hamilton@dagcas.org or Freephone 0300 303 4321.

During this pandemic Marion is frequently being asked the following question:

Q. “I am a Kinship Carer. The Compulsory Supervision Order for the child I look after, states that she is to have contact with her parents. How can I manage to do this during Lockdown for Coronavirus?”

A. “ If no face to face contact is possible, then you should speak to your social worker and ask for some form of virtual contact using technology. This would only be possible where it can be safely managed.”

For advice and more information on Kinship Care, click on the link.

View and download our Kinship Care Newsletter below.

v5-4561-Kinship-Care-newsletter Download

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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
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