Job Opportunity – Help to Claim Adviser14th October 2021
Would you like to be part of our dedicated team who are driving our vision to be the leading socially responsible organisation providing holistic, high quality and accessible advice and representation for all citizens of Dumfries and Galloway? In joining us you will be part of the team that make a real and empowering difference to people’s lives through an independent, responsive, trusted, innovative and flexible approach.
Our aims, which we share with Citizens Advice Scotland, are to ensure that individuals do not suffer through a lack of knowledge of their rights and responsibilities or of the services available to them, or though an inability to express their needs effectively. We aim equally to exercise a responsible influence on the development of social policies and services, both locally and nationally:
We also aim to:
• Make a positive difference to people’s lives;
• Engage with, train, develop, support and value our people;
• Provide accurate, appropriate, confidential, quality advice in a sensitive way to enable citizens of Dumfries and Galloway to make informed choices;
• Introduce and use quality assurance mechanisms to measure the difference we make and how we make it;
• Work with others to build our reputation for quality, professionalism, trust and independence.
A Help to Claim Adviser (Universal Credit) delivers a holistic advice and support service aimed at clients on completing their initial Universal Credit claim, and supports them through to their first payment. This involves helping with the online forms, the evidence required, and verifying their identity online using face to face, telephone and web chat.
If you have evidence of experience and/or qualifications at SCQF level 6, evidence of Continuous Professional Development, relevant qualification would be desirable, must possess and maintain expertise in relevant legislation and a minimum of 2 years recent experience working within an advice environment would be desirable.
SCQF level 6 Salary £23,675.00
35 hours per week based in our Dumfries Bureau
Duration: Funded until 31 March 2022
Application packs attached.
Closing date for all applications: 20 October 2021
Interviews will be held week commencing: 25 October 2021
Apply for this jobApplication Form Equality and Diversity Monitoring Form
Please download the two above forms, complete and send them back to us.
81-85 Irish Street