WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WITH PRIORITY ISSUES

For the week commencing 6 July 2020 our bureaux are open for appointments and a drop in service from 10 am-12 noon and 2pm -4pm, Monday- Friday.

We must stress that we are expecting high demand and would request that if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

We would ask clients who are experiencing symptoms associated with coronavirus or are living with someone who is to not attend any of our bureaux. Those that do will have to follow the procedures that have been put in place to maintain a safe and healthy environment.

We will of course continue to follow government guidelines and these arrangements will be subject to on-going review.

We are extra busy during these challenging times and appreciate your patience.

People can access our essential services:


Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | COVID-19 | I’m an Eu Citizen, what does Brexit means for me?

I’m an Eu Citizen, what does Brexit means for me?

27th April 2020

Our EU Citizen support project is still actively helping EU citizens apply to the EU Settlement Scheme via telephone and email.

Our Free Helpline remains open 9am-5pm, Mon-Fri, 0800 916 9847.

Our EU Advisers will provide advice over the phone about eligibility criteria, time frame, application process, evidence required.
You will be guided through the application form over the phone by an experience specialist adviser.

For people who don’t have access to the internet and a smart phone to verify their identity, an initial interview can take place over the phone. Our EU Support Adviser will then contact them for a face-to-face appointment, once they start up again.


Get in touch with a local adviser: Email EUCitizens@dagcas.org or Freephone 0300 303 4321.

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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
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