WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WTH PRIORITY ISSUES

We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to paused all face to face contact with the public across all our bureaus and outreach clinics.

We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, debt, finance and other benefits.

We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.

To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.

People can access our essential services:


Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | COVID-19 | I’m an Eu Citizen, what does Brexit means for me?

I’m an Eu Citizen, what does Brexit means for me?

27th April 2020

Our EU Citizen support project is still actively helping EU citizens apply to the EU Settlement Scheme via telephone and email.

Our Free Helpline remains open 9am-5pm, Mon-Fri, 0800 916 9847.

Our EU Advisers will provide advice over the phone about eligibility criteria, time frame, application process, evidence required.
You will be guided through the application form over the phone by an experience specialist adviser.

For people who don’t have access to the internet and a smart phone to verify their identity, an initial interview can take place over the phone. Our EU Support Adviser will then contact them for a face-to-face appointment, once they start up again.


Get in touch with a local adviser: Email EUCitizens@dagcas.org or Freephone 0300 303 4321.

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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
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