WE ARE OPEN

In all, since March 2020, we have dealt with 15556 client contacts with almost 30000 issues. We have helped clients gain £7.6 million; this is money that in all likelihood is being reinvested in our communities. We have also managed a 230% increase in employment issues for clients. WE CAN HELP MANY MORE.

DAGCAS is complying with government guidance to help contain the spread of COVID-19.

We are now OPEN for face-to-face appointments and a drop-in service. However, if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

We will deliver an essential service that focuses on telephone, webchat and email enquiries.

For the latest updates on the Covid-19 outbreak and what it means for you, take a look at our advice website.

For the latest Government Guidance on new stay at home regulations in effect, click here.

Find out more about Coronavirus by visiting nhs inform.

You can access our essential services:

By telephone at 0300 303 4321 (Free from Landlines but from mobile may vary)

By email, fill out and send online enquiry form.

Universal Credit Help to Claim service at 0800 023 2581or click here to Webchat.

Money Talk Team (check if you can maximise your income) at 0800 085 7145 or click here to Webchat.

Use our information system to find out the answer to your Citizens Advice enquiries

We are extra busy during these challenging times and appreciate your patience.

💙💛 Thanks for understanding, stay safe and well from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | COVID-19 | I’m an Eu Citizen, what does Brexit means for me?

I’m an Eu Citizen, what does Brexit means for me?

27th April 2020

Our EU Citizen support project is still actively helping EU citizens apply to the EU Settlement Scheme via telephone and email.

Our Free Helpline remains open 9am-5pm, Mon-Fri, 0800 916 9847.

Our EU Advisers will provide advice over the phone about eligibility criteria, time frame, application process, evidence required.
You will be guided through the application form over the phone by an experience specialist adviser.

For people who don’t have access to the internet and a smart phone to verify their identity, an initial interview can take place over the phone. Our EU Support Adviser will then contact them for a face-to-face appointment, once they start up again.

Get in touch with a local adviser: Email EUCitizens@dagcas.org or Freephone 0300 303 4321.

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