Holiday cancelled due to COVID-1916th June 2020
If you’re planning to travel abroad
Government advice is not to travel right now unless you really have to – you can read the latest travel guidance on GOV.UK.
If you were meant to travel
If your booking is cancelled because of coronavirus, contact the company you booked with. You have the right to a refund – or you can choose to rebook for another time.
It’s worth telling the company when you contact them if you need the money urgently, for example if you’ve lost your job because of coronavirus.
You can chase the company if you don’t get your refund on time. Your refund should be paid:
- within 14 days for a cancelled package holiday – check if your holiday’s a package holiday
- within 7 days for a European flight – you can check what counts as a European flight on the EU’s website
If something was cancelled that wasn’t a package holiday or European flight, check the terms and conditions to find out when you’ll get your refund.
It might take longer to get your refund at the moment because lots of people are asking for refunds.
If you’re offered a voucher instead of a refund
It’s usually best to ask for a refund instead. Tell the company you booked with – they have to give you a refund if you ask.
If you’re thinking of accepting a voucher, check the terms and conditions, including:
- when the voucher expires
- whether you can change your mind later and get a refund
If the company goes into administration before you use your voucher, you won’t be able to spend it. You should get a refund for your voucher if your holiday was a package holiday and the company that went into administration was protected by, for example:
- ABTA – check if the company’s protected on ABTA’s website
- the Bonded Coach Holidays (BCH) scheme – check if the company’s protected on the BCH scheme website
If you’re having trouble getting a refund
If you have travel insurance, check if you can make a claim. You could read the terms and conditions or contact the insurer. You might also be covered by your home insurance or your bank account insurance.
If you want to cancel a future booking
The company you booked with might agree to give you a refund. Check if you can get a refund by:
- looking at their terms and conditions
- contacting them and asking
If the company won’t give you a refund, it’s usually better to wait and see if they cancel the booking later. If they cancel the booking, they’ll have to refund you.
If you need more help, you can get advice from us directly. Call us on our freephone number 0300 303 4321 or email us by filling in our online enquiry form.Back to News