WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WITH PRIORITY ISSUES

The Government have now placed further Coronavirus restrictions BUT WE ARE STILL OPEN.

From 22nd March 2020, we have provided a service and helped over 7000 people with 10326 different issues. We have helped clients gain £3.7 million; this is money that in all likelihood is being reinvested in our communities. WE CAN HELP MANY MORE.

We are OPEN for appointments and a drop-in service from:

Monday- Thursday: 9:30am-4:30pm (closed 12:30-1:30pm)

Friday: 9:30am-4pm (closed 12:30-1:30pm)

We are expecting high demand and would request that if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

If you are experiencing symptoms associated with coronavirus or are living with someone who is please do not attend any of our bureaux.

We will of course continue to follow government guidelines and these arrangements will be subject to on-going review.

You can access our essential services:

We are extra busy during these challenging times and appreciate your patience.

Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | COVID-19 | Holiday cancelled due to COVID-19

Holiday cancelled due to COVID-19

16th June 2020

If you’re planning to travel abroad

Government advice is not to travel right now unless you really have to – you can read the latest travel guidance on GOV.UK.

If you were meant to travel 

If your booking is cancelled because of coronavirus, contact the company you booked with. You have the right to a refund – or you can choose to rebook for another time.

It’s worth telling the company when you contact them if you need the money urgently, for example if you’ve lost your job because of coronavirus.

You can chase the company if you don’t get your refund on time. Your refund should be paid:

If something was cancelled that wasn’t a package holiday or European flight, check the terms and conditions to find out when you’ll get your refund.

It might take longer to get your refund at the moment because lots of people are asking for refunds.

If you’re offered a voucher instead of a refund

It’s usually best to ask for a refund instead. Tell the company you booked with – they have to give you a refund if you ask.

If you’re thinking of accepting a voucher, check the terms and conditions, including:

If the company goes into administration before you use your voucher, you won’t be able to spend it. You should get a refund for your voucher if your holiday was a package holiday and the company that went into administration was protected by, for example:

If you’re having trouble getting a refund

If you have travel insurance, check if you can make a claim. You could read the terms and conditions or contact the insurer. You might also be covered by your home insurance or your bank account insurance.

You can also check if you can get a refund if you paid by card or Paypal.

If you want to cancel a future booking

The company you booked with might agree to give you a refund. Check if you can get a refund by:

If the company won’t give you a refund, it’s usually better to wait and see if they cancel the booking later. If they cancel the booking, they’ll have to refund you.

If you need more help, you can get advice from us directly. Call us on our freephone number 0300 303 4321 or email us by filling in our online enquiry form.

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