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Home | Jobs | Help to Claim (Universal Credit) Adviser Vacancy

Help to Claim (Universal Credit) Adviser Vacancy

28th November 2019


Help to Claim (Universal Credit) Adviser


Would you like to be part of our dedicated team who are driving our vision to be the leading socially responsible organisation providing holistic, high quality and accessible advice and representation for all citizens of Dumfries and Galloway?  In joining us you will be part of the team that make a real and empowering difference to peopleโ€™s lives through an independent, responsive, trusted, innovative and flexible approach.

Our aims, which we share with Citizens Advice Scotland, are to ensure that individuals do not suffer through a lack of knowledge of their rights and responsibilities or of the services available to them, or though an inability to express their needs effectively.  We aim equally to exercise a responsible influence on the development of social policies and services, both locally and nationally:

We also aim to:

As a Help to Claim (Universal Credit) Adviser you would be part of the team delivering holistic advice and support services aimed at helping clients to complete their initial Universal Credit claim, and supports them through to their first payment. This involves helping with the online forms, the evidence required, and verifying their identity online using telephone, web chat and face to face.

If you have a combination of education and experience to SCQF Level 6, evidence of continuous professional development and possess and maintain expertise in relevant legislation then please contact us for an application pack.


SCQF level 6 Salary ยฃ22,720.00 pro rata

26 hours per week based in our Dumfries HQ

Duration: Funded until 31 March 2020

For an application pack, please see or contact

Closing date for all applications: 12 December 2019

Interviews will be held week commencing: 16 December 2019

Successful candidates will be subject to vetting through Disclosure Scotland.

Apply for this job

Application Form Equality and Diversity Monitoring Form

Please download the two above forms, complete and send them back to us.

81-85 Irish Street

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