WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WTH PRIORITY ISSUES
We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.
DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to paused all face to face contact with the public across all our bureaus and outreach clinics.
We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.
These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, debt, finance and other benefits.
We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.
To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.
People can access our essential services:
- By telephone at 0300 303 4321 (Free from Landlines but from mobile may vary)
- By email, fill out and send online enquiry form.
- Universal Credit Help to Claim service at 0800 023 2581
- Money Talk Team at 0800 085 7145
- Use our information system to find out the answer to your Citizens Advice enquiries
Find out more about Coronavirus by visiting nhs inform.
For more information about what Coronavirus means for you, check out our COVID-19 page.
💙💛 We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛
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Health advice
6th April 2020
Coronavirus is the virus that causes the illness called COVID-19. There are things you can do to help you avoid getting coronavirus and to stop the virus spreading.
Read the latest advice about symptoms and social distancing on NHS inform.
If you don’t have symptoms of COVID-19 but want general information, phone the free NHS inform helpline on 0800 028 2816. The helpline is open every day from 8am to 10pm.
Advice in British Sign Language and Easy Read format are also available.
Overseas visitors to Scotland won’t have to pay NHS charges for the diagnosis or treatment of coronavirus, regardless of residency status. Read about healthcare for overseas visitors on NHS inform.
Coronavirus advice for young people is available on the Young Scot website. Parent Club has advice for families. You shouldn’t delay getting medical care for conditions other than coronavirus. If you would normally call your GP or NHS 24 on 111 you should still do this.
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