WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WITH PRIORITY ISSUES

For the week commencing 6 July 2020 our bureaux are open for appointments and a drop in service from 10 am-12 noon and 2pm -4pm, Monday- Friday.

We must stress that we are expecting high demand and would request that if you can contact us by telephone or through our website then you should continue to do so. This will be a quicker way of speaking to an adviser.

We would ask clients who are experiencing symptoms associated with coronavirus or are living with someone who is to not attend any of our bureaux. Those that do will have to follow the procedures that have been put in place to maintain a safe and healthy environment.

We will of course continue to follow government guidelines and these arrangements will be subject to on-going review.

We are extra busy during these challenging times and appreciate your patience.

People can access our essential services:


Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | COVID-19 | Health advice

Health advice

6th April 2020

Coronavirus is the virus that causes the illness called COVID-19. There are things you can do to help you avoid getting coronavirus and to stop the virus spreading.

Read the latest advice about symptoms and social distancing on NHS inform.

If you don’t have symptoms of COVID-19 but want general information, phone the free NHS inform helpline on 0800 028 2816. The helpline is open every day from 8am to 10pm.

Advice in British Sign Language and Easy Read format are also available.

Overseas visitors to Scotland won’t have to pay NHS charges for the diagnosis or treatment of coronavirus, regardless of residency status. Read about healthcare for overseas visitors on NHS inform.

Coronavirus advice for young people is available on the Young Scot website. Parent Club has advice for families. You shouldn’t delay getting medical care for conditions other than coronavirus. If you would normally call your GP or NHS 24 on 111 you should still do this. 

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Dumfries and Galloway Citizens Advice Service, Scottish National Standards for Information & Advice Type III Accredited.
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