WE ARE STILL HERE; WE ARE STILL HELPING PEOPLE WTH PRIORITY ISSUES

We have launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

DAGCAS has a duty of care to our clients, our staff, our volunteers and the public in complying with government guidance to help contain the spread of COVID-19. Therefore we have taken the difficult decision to paused all face to face contact with the public across all our bureaus and outreach clinics.

We are delivering an essential service that fully focuses its attention on telephone, webchat and email enquiries.

These are unprecedented times for everyone, we will be here to help people navigate through these challenges that we are facing. DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. People are currently contacting us for help with issues such as Universal Credit, employment, debt, finance and other benefits.

We are extra busy during these challenging times and appreciate your patience. To manage demand and pressure on our telephone lines we have a minium of 10 Advisers answering the phone lines and we are dealling with email enquiries as quickly as possible.

To help relieve the pressure on our phone lines please only call us if your enquiry is urgent, for all non-urgent enquiries please email. We thank you for this in advance.

People can access our essential services:


Find out more about Coronavirus by visiting nhs inform.

For more information about what Coronavirus means for you, check out our COVID-19 page.

💙💛  We will give regular updates on our services. Best wishes from everyone from Dumfries and Galloway Citizens Advice💙💛

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Home | COVID-19 | Going to work

Going to work

17th April 2020

The government has said you should only go to work if it’s ‘not reasonably possible’ for you to work from home.

If your employer tells you not to work because of coronavirus

If your place of work has shut down or there’s no work for you because of coronavirus, you can carry on getting paid. 

Your employer might use the government Coronavirus Job Retention scheme to pay you while there’s no work to do. If you’ve been ‘furloughed’, your employer is probably using the scheme. Find out how the scheme works.

If you’re off sick with coronavirus

If you’re employed and get coronavirus, you’ll get statutory sick pay (SSP) from the first day you’re ill if you’re usually entitled to it.

You might get contractual sick pay as well as SSP. It’s worth checking your contract – your employer might have their own sickness policy.

You’ll need to get an ‘isolation note’ online if you’re sick for more than 7 days. This will prove to your employer you need to stay off work. You don’t need a note if you’re sick for less than 7 days.

You can get an isolation note on the NHS website.

If you’re worried about going to work because of coronavirus

If you’re worried about having to go to work, there are things your employer should do to make sure you’re safe.

If you decide not to work, there might be ways to keep getting paid.

If you’re worried about working and you’re pregnant or disabled, there might be other things your employer has to do.

Check what to do if you’re worried about working.

If you’re self-employed and need financial support

You may be eligible for support from the UK government’s Self-employment Income Support Scheme – check if you’re eligible.

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